Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"db8a18b419b6b7bae29a55d343eeff88","s":"6de2e60fe0e5f965"}
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