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Research

Significant gaps between customer expectations for personalization and retailer execution

February 25, 2020

Burlington Shopping Arcade in London near Savile Row. Image credit: enVista, unSplash Burlington Shopping Arcade in London near Savile Row. Image credit: enVista, unSplash

 

By Luxury Daily News Service

One out of two consumers surveyed said a personalized and consistent experience across channels was important.

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  1. Kering loops France’s Ardian into Fifth Avenue investment
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  3. ‘The defining theme of 2026 is connection – between people, systems and senses’: The Future Laboratory
  4. What’s at the end of the catwalk? Overtime pay, lunch breaks and other worker protections
  5. Moncler returns to the slopes for Grenoble campaign
  6. Capri Holdings closes Versace divestiture
  7. Louis Vuitton courts rapper Future as ‘Friend of the House’
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  9. Longines announces latest Ambassador of Elegance
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