Luxury Daily
World’s leading luxury business publication
March 29, 2020
  1. Net-A-Porter suspends operations in US and Europe, keeps Asia Pacific open
  2. Luxury business, while resilient, likely to contract $66B to $77B in 2020
  3. Bulgari joins LVMH peers with manufacturing and donation of hand sanitizers to Italian health authorities
  4. Marketing rules for a recession
  5. Nordstrom sets template for customer communications in wake of COVID-19 outbreak
  6. Day's wrap: LVMH, Bulgari, Net-A-Porter, Zegna and Bain
  7. LVMH creates $400K design prize to cultivate young talent
  8. Beacons will conquer travel marketing in 2015 despite privacy concerns
  9. Financially-confident consumers to spend on travel, auto in 2013: report
  10. Rebecca Minkoff sees 100pc spring shoe sale growth due to Instagram: cofounder
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Research

Significant gaps between customer expectations for personalization and retailer execution

February 25, 2020

Burlington Shopping Arcade in London near Savile Row. Image credit: enVista, unSplash Burlington Shopping Arcade in London near Savile Row. Image credit: enVista, unSplash

 

By Luxury Daily News Service

One out of two consumers surveyed said a personalized and consistent experience across channels was important.

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  1. Net-A-Porter suspends operations in US and Europe, keeps Asia Pacific open
  2. Luxury business, while resilient, likely to contract $66B to $77B in 2020
  3. Bulgari joins LVMH peers with manufacturing and donation of hand sanitizers to Italian health authorities
  4. Marketing rules for a recession
  5. Nordstrom sets template for customer communications in wake of COVID-19 outbreak
  6. Day's wrap: LVMH, Bulgari, Net-A-Porter, Zegna and Bain
  7. LVMH creates $400K design prize to cultivate young talent
  8. Beacons will conquer travel marketing in 2015 despite privacy concerns
  9. Financially-confident consumers to spend on travel, auto in 2013: report
  10. Rebecca Minkoff sees 100pc spring shoe sale growth due to Instagram: cofounder
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