Research
June 23, 2020
Gartner has identified the top 10 trends for data and analytics technology for 2020. Image credit: Gartner
By Dianna Dilworth
Digital channel adoption, which has been increasing recently, has accelerated over the last year thanks to the COVID-19 coronavirus pandemic.
{"ct":"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","iv":"82d5ecb881877c49b9292b6cf80da66a","s":"9130c9a42d432c54"}
Share your thoughts. Click here