Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"b5901e2a203d20e996900b2ae59d4b78","s":"ac2c6687fa15e095"}
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