Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"4b56fc8bcb7d6c30a4802b7da1d79199","s":"5d4c32ef3fc82f5c"}
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