Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"01416f75fddcef4fd523546026e68b07","s":"22022ce40a894985"}
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