Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
{"ct":"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","iv":"548e3ef4f713f01fe2410f473ab41889","s":"b974b8e2b7f4116f"}
Share your thoughts. Click here