Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"5af8ce797dc5e21d18225e3c332d525f","s":"76101105f099dec2"}
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