Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"ed6004e1532d33e191e86fd2f7352690","s":"3bcf549414ca1d4a"}
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