Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"8228868c59a485edf64eec0cf16cd5aa","s":"991ee1e48fbeeba1"}
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