Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"54b0bb6bf638fd0969c176a9590dd254","s":"212ef3a75296b173"}
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