Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
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","iv":"b9ed4ca7719204092b8ff0ffe7af86ee","s":"9cc923710354b90b"}
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