Travel and hospitality
August 24, 2020
Travel companies are prioritizing investment in the customer journey over COVID-19. Image credit: Euromonitor International
By Dianna Dilworth
The COVID-19 coronavirus has had an unprecedented impact on the global travel, tourism and hospitality sectors.
{"ct":"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","iv":"53a6b00a046f6e1526601f28a01d8381","s":"64c425b7512a05a5"}
Share your thoughts. Click here