Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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