Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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