Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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