Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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","iv":"e708f2d905e1cfd6fbcf56bfbf89cb81","s":"69f9cfee0abcbd10"}
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