Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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","iv":"f71eacf404c123591dd8c38f6a079968","s":"5f45a17ef5ca59df"}
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