Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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