Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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C9D731nHaH5JS3x2EGL6iHS5WZHaQbQC5BVbY+oeVQZ1s3z1cqpnQYKYB6QvFMRymFTrhoVot4jkmJKdTzIIemr2MU87J63ejdR5z4Cmeb+oD+mc2Tz4by\/b14HBQ4WSqJqw75TP5WYq0pHp5XiVY\/1+wWJ1qbkCZU3o+F++Ub5AdxB7rGFP2EaocgiTVGZdrjbFh\/tCQBijPUk4hY4gHXayUAtwDMhvNnzpyYQ6UpiVBmlXl7s+Fss5K\/HHiKIQGaXLz\/ja73hnDVqZRUB5kTG\/TFaaAMcdsS8XTDC1V\/9N9W7KEvQivvyVxH4mzYHiAi6GirVzxDhIaLTxRTjpq0DsR4viEpLwcnqva0mh62GE\/Efe2udNjVnwj\/nMUcfWQLowjYxJeL54un238khSPibBkQ4Yh2YRwA05YMLG+lQUIyr8CfJwaxHJ\/VKZOhMJFvtaYwOVyaNHSPrJ2zE0uw3lE81Nh7S7WHGdkMzLa\/MPWwPXJckMbVcU51daLKLvBdsMrXBURr5J+Mz7Di2+6MAOA2frpewFtXrzxftPHKGTLBRoImlxdF4NOFDqfzC1btWq9XiLU2TagH\/e3+fVew3KBZlAwCztVEHPN0BF8n2YFJHAuJMY64+PW61TGRFRpXfh0+OnIjof4+Qd4hjIxcCzxzCX72hCYYBr9KrO\/toR7gMtRA9TwHUpJ9zaDSihuwvWhl3DbJcukUsShdVQm1iBrKzx3fsA74OXEny9HhULmESnS\/R0Qxu6N3RYEpBYDOWSEsZ1Cwoi2yFiXWX7ou1Lq4jm\/XNYf4jNb5XD7ywKXdKFeFoZvZd6i3ojuDUXiksx6Ib5z\/8D32f2Iqv06sNN9ohCLtebhUIJQttJbvEPTTkDRenMh0X4mPSuws72Ivub\/wQQ3XG49IDPRI3Uh87GYBPyXIwhli6dk23EtjQg+ol7sVIsc9nmzaJFyR3Ckih1hzo3pyN0be3PgnGFsCfdbxQBAMvxcwj9+VidugDKJkFzUcyKKglWDsuB\/LVW1JIvDpuxeo3fE1mR3V3NlBXX+pJ4QMQ9578uHoyHAqHiqBpjJcbKWdmtX3EkLzYERun1nOakfJw+mHb9Gn8ubBdZI0kucVrqyIS2lLVzN4DBLYlVLrxSLQucM88Ru8DcWM\/JS0HNMolA6HQI373Faw17cEuqzqzMlmZdZOZhUtbTM9rg\/uayKI5oThIt\/q1keFPYo28wTJTgcrHlrFKWYRSUFX\/hFR\/tOi2sLgsFFgZjzk5OeO3lNQf+9R+8ECFfDAAvTRXd72ylB0ComaT4WA0RwzjnMa7o01K\/Z8tBAntMzIWiZw30EDJilyapkKpChbob7+c0PR1XDAVNJYEWfEtEUCYMcks23sp1cUu7Ua8xEmlyBNLp2l8kM7v13Amn+xUIk1bf7fgTBtcok5oqpmuSwMyUi+\/1j6iMYIXQ+I7Aipn2IcNsnSXHsZtFgnEW\/1cbAhBpgtttLmKLVdxNB2HVmJwrLWm6JY2\/yfkaHEwvLkTU1dpQBXBYKXmsdUvei\/TIALJ+GbR\/9xMUN6uRBPi2lTJxepLXRokEPyDs7Z8QueGRO3q0\/v\/FBitu2YYvHZ\/4Ztjo1ZHKffRRcn4OfsF\/TLMlPSD0Tjm2FH4g6FsiKUFdslSADi\/2H3+xWAwqJzeHEb9i\/GywQZ0tPx\/6edNpCMhQwiR0YkpYHgmNdSnY8g0F68jMt4X8JDn9EvA4gQDjRwATmrFYdHStToJXCHNBzoSJ1Cl\/9Mva88fC0KEqJG7UV7Q7q68GdYCFOwNx+BCfQ44eNTEfZ1hkFuJE2fDFRM+\/QMSKHqYRlvAfIJHAJ\/hIgce65pJu\/\/zLTtI0iFNZ3BwLUQgYYQcDrW+9KRCyfrQPsIQkvuS8Gj1yeRAcj92+7FgV559ntjSUBoDlI1rgAoLo57XtiB0VpC34T7gODSkl2SLva8W3125YvVnOff+81NOS6MYhMvu0elMObtS8pYgCdxyR+xqp0gNi6QTVYwqpxzhJprmU1v8vKwrJ5VvlfHWCZoMft\/A3Sz6aw9IlSSpkeRJcfZC7sWkG2r9NPFG0UNMrugs3VnG350Am1ZNcQsm0I0AQ8SpcDkZFd\/YTAMImMIy+51so6jwd3FsJjwzYcSeX9kGT14FYiFaIegA6TtxUPpVoNQOcOyn3DM2Lr+R9gkj2sVMmRBZNwSflZx2nVRw2x3O1qmRsYIxHzcl23joErac9aiWNgj2Jxj6wnS2BF6pjMG5tqi3Itl6eXNo2M4pPZnasU7W5JB54U+OpF93Ya9R9QHsfg2k92Rsv+t+BUcb0bg8cIBAuIYPNfC0MfquZEgM68fSi6p7SIlpg+QHC5Bj\/8nNAp6QCGWwk7iFfIh9+tPyzglqH09tpp7\/x9FqVaI+2u6et9oLhICZ3qemQu60lmUzX75+T4K1wT4KfVVzV5VWhBS4ozR8zYGUoKqqRfb2DWohRs\/GVMY3r6\/b00AhD1wp1hPMtRrwxYG7dIG198c9C9qU+\/2TuofY2z\/1y3CaX0ZdNaB4rmONb2BWiMChwCnnSmcPTgS3oAJqZnD0m7dQClEpIBag0aJSjMQ7BDR8VkO6hLEm9j85dbX7kKU61uYgBLFg+jk+6yflIyVGIn\/eUZjYjilRtvzlt2TSbgSpi+o0w01JtsGH4rtn73oKw7JZ6TLq+FukB65ztexn9lvyPqL8fCOIQSZgIMvjr4\/jUtCV6nSKshkupQzk0bmmXxjjyUX+rqn0sFhwF8sCz5cCp6PAkSHCS73NkjUW493uoNLP2dAc+jzRY9eA2+zTbZwLYxyUvz9\/lQqxAWUvZjjPB5Wnk11rNXnflXqI1jYkYlCzAg3Jxi6oJaBBgp9b5oOwni+SfeovKHxRFf9LsQ7wpa+PrembMsD1oA4Gf0UcniO\/jgTy9NKjeoYJifFQTkKzYwrWWBdS3QqhG8J79\/sMA\/GgH67fwO\/y\/gqtBeqK\/+i2XBDL6q0qZozVJb5lPEtZctlWbgP00aHK6wpbAUfYB6Jt+jH666q7IWWtibKh39ms1isvD6hIZGdb\/e9JpUM3d4NXNLnUkjmiyAEYw2loqYSvYs4snx6\/u0iXnXWzxYlC+7toD1MfL+r\/mz4MrQRdKvrS2A\/ZYK5jOg1WXA6Jah2QKTuItbbdAtZoMuih8uSc+ohFDEGncoGUOm\/3Vy2bC7AQTiMP3uCO\/L+GAFt0ifFBYYoN3vAShVAjjTrzRidpR\/TzSPNV6XaEtMh8\/NTwUQOtYmKqxPNycScicQV\/1CU+hUwl+7hnzA+zcW1dq4N1e\/XujV5qr4GHxrlmYdTaG4av4Uwe87clc1+ZYgAe9gqO5L4Gn3+XSkf\/gx5YU5gyQ6QnmmCnJsY9BjYECux7JVhMr7mvHC0ZieVytsSa96TrQz\/k4wPaz4BprWR3gMK0evZ+QhOjSN11KsfnXwQ3lDYVm0jAcy3binnk\/svw7bRByA0sk5ROdpaeFTtL4cPSAtPKuemY3XJKQ1gn3SLDdqL\/yC\/fnU0OcVw8gRGD9iKjP5Wnehij\/KtJmrU1TXBS4HwqzffRgENjyA04IQSO9xOm2+ROmgacsDNGI8QVPJfbqNC5h4tBka4rFsxvtHljizaCJzrf8MrAGzvIv2mtgandid9P\/MsYcPma+lsLSzBg5DtTYpAQ4fxe47QAm6QWuvFL1mdzU5lhGn\/go0Xgw+jzuXdKiK2jcV9GSeU771EEci3mK7E899I7t\/G0PKsvGI5sHOdDH9GiYREsjEZcWS6f4QR7DWYAqcCq6esHDBtPZYpeMbDFx\/H5IprNPGEx21R19iUNzduzTw3vIyXudfk4Ft5RLw\/qwARjouYwnFFfIxxNmimnnk0DQMfXPIMuE+EBjBzo8khwdZCRfd5SvwAwy2pb6K25POIEudHM+jhp4LvaQtUYGICMSjF62qASblVnY5BfocMbL2Dows28trfPO8tQIThDKG67W4PbpoAvntKCqTUOnXcqxrH19yTtMFlL1VerVI0urLuwqgD8Z5\/SPfiY5eRh+7+cX9TkiTK7kXklIWeyeGvsOzLOAhYgjJ7C9SIEfhEnCUrflIR3Y+rXzbGxy9hDxQgFfb83AkKy2QWHrDU+23Iscn5iYxvGjfmVP7DeXCCxkIVKKm9nFEt\/+ve1Tf1QpOxdNmpXNrMCxYoJLrudHP9QpJlV3Vfezu6eSAh+6dPy+zzsmxrn5co7pbkBcRnT+A4ZqzIY1orC67a32inbhH8Yf6zujkPZEVY21Y\/gR2F2o2P+ZsWb7DdYNAjwpNwQTFGaPHDWoLOozI9D\/e5HxLU\/8UycEr9RXRPPpIbbnJdsdYeU73G4LKMeSKnJRL8SnsaCCbBirVbXHb6xx9rFqQgfJ+S7kDtTKnABkEttHe68ug5jjY1QHb6J8dyVBZjcgyH7Y0Q87WDDTNHXgf+n6L5ug5U9DTSGGVJqIN1WQuI20yPeYPI+HNbIbxR\/GtGJwKLcPACcSUpvr98HOY+nT5HvT7On7PgkWObAIzNiCXqqJa\/myrI5j\/0DmCjec6PjPadkbXFbTpPZ7EqeztlTcaSkHobMWwnQx5egIpIWuPCcJZv5Mg2Aypf1x\/EoxXmx5yZghYmzd9F1yL6+VqWJzVO58IzPN5EI726ZNOnFhE9Fbu7xYnKNpiequ\/wZvS1Qnk+dEMZy8zlF5tHpNlyMu\/rl7KTW8nOjXa3+nnk+KqkxF8M+zEJC3\/49Vw\/b5+xLjj0h77HGKYWH7d8dAYA8FPNny05x2bT+6gXl8j09g+h98sTyNgmdtvrGQxeU5bPLGxbsxIfR49E\/g+1DCcc0d7YxlDDBDlcII7qjyFIFBE6wCK5ow\/KlKtFyzHwmfNMQ05VwEe2NGqjYTvvytHD+fGL1rHE\/Kd+Xyp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