Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
{"ct":"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","iv":"631d1105ec2eba11f403d34e191a242b","s":"943682e37d1fd80b"}
Share your thoughts. Click here
I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol