Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
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","iv":"8b8f57b613fd35ffe5a761119f469c4a","s":"e9e3a9b16db50d4b"}
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I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol