Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
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","iv":"34e85fbb0b02b9306435b82e16408ea6","s":"3bc9031391b57bcb"}
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I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol