Retail
April 13, 2022
Shoppers want the same level of customer service across channels. Image credit: Nuance
By Sarah Ramirez
Consumer loyalty is easier to lose than it is to gain, so brands and retailers need to ensure even minor interactions deliver quality customer experience.
{"ct":"Pau\/kwTq\/WWYu0+ILGHGTgECJBRuJkqybRUYG593HB\/OqWx6418qQBNr0EALP9n0AllkvOyk21j0SgFSc3IzcBMn9wLkcA8MuA7GOH5AQWUFZbHoKattd4MdaZWscSnVRPRntm9mpIZYEezFv3H1w4TFIOsXMf0sS1qfXTWQ2pFbSjNmowFwwKrG6Yso1KzVQ2ma8vdH8Ar7DgUU\/XMGr1MRMRiR3uxmNVihlU3G3dz3uI3jF9tqP0mdUGdni01JnjuKXBXNBRCmM6YAV4loaui+ifN+EW0BL3W33Cxa9skAn87P0c9r4G6JlF6v+Htu1JGm0lxcmKdN4bzvw3AWWqpI5NV24WTf1F25ICCKb6Xzw9CstyMa7wGp2igdNu5k0yvATv9UqsXDsBNEdooB2JSMFC41Nw+pWqAT2JKp9Kgb50PxLth1sHKPHt+bCaUZ4abNj4MYBiK3SxnepeQyGgpxGt31NZpaPoY40XOgBg0Rtb2XwbtSqm\/O8rDKXOTpc99oswc\/h7NDVO6wvW\/VawVMJfLCX2SJNOZcherLvjvVkSdSgM8YIHao\/dnO07N9J6at9ngopNmEakawYdqZozEtdsnILqIUg41A8\/Uw9vrjIVKg+21eK13XdMVktRano6g2Y\/dBMA6B0UD2d9YdFamo8hEEDlRogy64EInGS1iYfYoVlSA8N+II7qc5oUhxP1MRSyP28K95Sqs\/Fe7hb7kKW7MKe3rXCucMseVYCHX\/VE2PCjSIR7F9yj\/G0m7lHFQTIZISdELPoXb2rGKby2EN3mUMChNs\/Dvbf2c0gLmhrT7KD\/BWOGFRDO0EG3A7ittEsXDmT39GI1ZGWEM\/oBsHBW2c+y\/iZgzfbrImkRjrXtdWK9peNWWTPBdIW8AijfVLZId43FP2R+W7n1+QgdwBpYUjvnPu7s9eIoaKzDyB34zA0MA7jg+cUldDZhge1umRjZxq39oUtcgoH6SwhNl4E7WLervMJYo7l9v9nU\/bDW13zREZZSq2kQzE8SlFGXmPSrT7V6kwU\/YJiQLXF0uTetPiMVE19wAC86Nf1B9QZElCAivSq65M8ewKjiGZnY+p\/1pe32eQm+AUZzQdNJPYOZJPCxpO3kryhvWhPB7QYrV\/WIiZcYDFLXop9ImKo7tGM4MpTu59zSFIkRRQ5R+M5UcUtC9bBskJ7rYkAo2ETThD7oDmHDyG7n0eHWSLh8YfJXSwsDwppS8B4RRpqJ7rNCpKjUCcef3kUI9VWAg\/iBEUMV2x+68buLSCYkGslgLxgPGHqp4lhLsh2BfKtwbvzH\/x+1n9AKdvr7qizezPtl4xL5TlKmoAh7EvW7KmhA+djsOhrf\/AbNTdHwDJO0YapDmEawo2rOwDJySA4JLOAzH6G25juca8VyZsthlKTIAysh\/z4PA7Hos1VHW8y9rRW+AUbA+EoCSUFuj5xKxnnRd+eA5JD4jtLkJwpH\/5avJNXK2JMm8\/SsoshabuWJ7QZvlF+kdG4LAvWrqKhR3e2l29mas4WJPHKUpS4yzsHzK2eWSCQzjLZyY4wE826120fyvJokI4WF1Fl1SmKYEQpQsjxMoUM2AwX5ogi\/tZEZlBPq3Y+gGAaR722aXcpBFCzALTtVJ+0w7nwk6B6\/zD33M8PYDgjjb4c4o\/LsA3+1RD4NQ6Oo95nkEL7+SEpObrSVJUQeBFoov04GcEgH2WmUU642Z4XaTuHC+rLaSJIOUF15voP3Z2ihAP4PQL5iv1MZQ2SVstbgvysuXUFHShz\/Lmx3ZBh2t7dTCyz8LQaB12yAgr2n5zBazLK+2orgqT2P+2m7RhpFVG1JP9XwAgpDFcLaVZ3G1bx9Fq08nfglWEotTqd0ssi9HKmKBEkbKRkdskICsDL70c34+qmOu0LuSiSgRSfcF17Cc4htVpDzx2IACqsf12Tspq9FmnulnPRf2sAX5LomoAVN++KCod3\/YoU0ofm8F1KHMcXmJdvqnmU49ZYBPwRdr2BLFYpAhGYpAG7HSEV3SW+jQ8H\/7LptQrmiGZh3dkhqgA3UxTcChAA5RoX+ITt3Y4LI8YJO\/X2jc71ggiS0yrE3T5wfZZXJwyVRZkNq+lZj0xN9MH2u+zUzuQPPtGhHoGljz0qUrgpy+kS7ycEAKOGxrE4G4xLsV39ktdEas8KfOcIyLJmIXppqPE7ommQgyiz3H8w6qvBpzRQRNROFmKA9yRmjJvE31+pY7mQbHxWlh5lsiyHqx3DDhRIPTNFpCNgN1wQEzfR2XFwVVlcdMSl4Glxpv2JaKKVfcbJgTgSbxg6pQgEAMZ5PT7h2OdPD5P8yC+ec9zJtMNg+\/03qbBqdChmMWzf\/Peb4K7yg4j4nAAd82roQjCem8ri6EMd0rz6oOKrOKGvhlT1ZH+QIdbQeJxDnjLfwHqXFw1kl4Dkg8mnPqswJMX4t\/uUMaSP0XJhQX2asfktaY7hlAdqwzoVw4TP\/7ftBoF\/3f6H2VyWBTMDOB\/oiphSNFcV7Kok0GqeCP1DDTM8Nj2wkbL9HvNFADcKfUiu5CgFh451klxFxWw9ZIePqUKc3agL+RywLRaNQeIbzRQhIuiIapKVeRwjdk4le52pvbaIen5JDF70Gvn\/LHp9nzkwAR715qGPZK1AKo7E\/19gnV0GWFd4kaKMAxMUu9zp\/xQ6s03o8NicWY74G1SMeYeqkIoGCRxKVDG3uGx1nzxFUXkR\/pY1ZXxrmhfnxT6zcbvWi9SYEXYG8srwB1r\/UUQvutACydLpYq5qIt\/hRaS0NDVEprmgUyM4AxydfpVmMLuGx8TQ7Ic4O4\/DcejMi5DhHtevXkQzRdYwU0uQs3ELDPgjaT1inVsaUzyprePo13tzN\/2GZ0FTeUVj8rYzeiBJKG8mIUu9l748oWFzKJwBipBHY5x9Ugb81IWfdOX1g4yzGAEN3VGAzEPBpd5Trw+RUzlt0+ilMbh3\/MgnViWp1XScq1A2LbZg2OZezzt+dEUKWtxEQosMYNej3zANS7sqVh2EKT2FwXa3SzIOzv\/xvzsY5RdiQvyizhKQbFIoV7GSTKx0M9ADR7j\/xHb8UuGGyIA4BLyCLxnapqNboTAs3PQY3hIOR1iN3x9NQgV2qhJ\/g1+f0HTob6lfRNkFIgur2ZOmBtGMR0kTpBMYpZ7XABwYiTSEiZJmpVRZZLuGZOWkjuNC9sH9dOxNSjvmpUT1teClQ+v5E6hRAmBoDmafr0bltSIQkW7443mKJUZkDI0JBtEEkphvN4Hi\/8v8Qe+HZLnxiqnXEIAUY26sOS6qFZ6fJDko0k2o+H+cSKoeZjRqELn86zGfNn3BCYNRIKrQgxUU+Vsm224G12l9jkb4IPNQPU4TdC\/1e7FzZgkfn8MfqwCkb4rF34ZzzXdK7J5\/LR50HGVWmuLdp5G6+w7Yx5f\/Yxga5YdpvHALCkE1\/oB7893ksja+xxRgBiwlvfVfufnaFm6zEatwEfc+kEDRQERpMhnKAFg6hmkskwHkB5CuyvUAlT20RJIo+u8iVPW\/OHh9kWowKnTbA3jl4fap8\/P4TDfxxa8AZmHkEpVgWopsRIjeUJR2nAG4LG+jRdgF\/T6OTxBHu6amI2kINQP4CSUPJvegBPiAM99AVdqP5u+20CDk4wmYTTOpSWx0u8hmlO1UfQ\/Nm9kxE2KeJullJg2I8GdjlQxlSIND\/l7ihiMi56fZMB+OPkyRi8lWcnK4Oyynszx5RtK+lF5tEKv\/YrOyQrMRmKW6AkhAlMKOa8XB7LW7x4DNKglpe2DK674s2+XVt1gUpL+J5IPfIA6p9ftzQvwfz\/rPem6uSM17rAZYVxUL9FPV4Y93NchPOln2Yp8Xzh\/fFTZN\/7kjfranuATUGc7AxgrAfC9FY5ztgFENfc12DNolOtWUybGgm7C98WLWJwtl3ociGD5kQyI9SBcJIHFoBDcP+dw2zvGj8dt27Wa3xq9rx9ysPpH4Yj2Z5t06PxlXy9hUK+C5LvBuKh8W0w5TpumxHe27a\/yHIEe6nlzXZX3oughXlMxx1CLePh6PwwUZrIhUev4ELbMEChnZLpa4vnrMQ2FUnYFG3xhLKcg7yGYpTrNW9+q3vANa7wnr0s0fY6GTF8xyNoXsYFTNFU9iAR9af0NtcWxZx2SOmbkj5f8fhTrykF\/wcSP37fIKevJiJuizZmHPHxMV\/GbqO88w1\/qRBVAMN0QUCCJ8aPPWNRurtc4B0RKU7LdDX1tVha+DT91PHqh605hPt5KjNvHkgfGFAXpNUAvM2tt3kw6CQSUrjyhxoPToHjKIZmVYSMGar1COJ\/KLa9l4ZxnIXiwSlF0H1Uc3jsuDoU4+7M3R4EoYiHwFvNgE3ZtEnfmxx173+FUaDYNcw7n30febsdMYDY+EUL3ohmtVvcLHnEpGe1wJtDzlabuox77+cIIBWuFbYUnHugFLGbNbA6icYo6up5YSbESPDRsyWLbj9yWh+aPxK0\/1GoxXXirS6M3nel6hERI4yEDRQbFtYLY9aKV1ZfI7v2F2GcHUmKz9wGxc\/4U9qKgPywgeyOs8IFwee8yD8NGwOVi82rxjZ+PlQ4hjOCUavIvrbwuCTtinMgb2q9Wg4ouKpMDO9gteyKYbKr80u+FMzYPQEHLGMdhYKOSru0oB4eJ7PpPvQGhnqwhx5\/\/EN8bcgyHzKjPlhHLt3L8JEtwvLzw3G2bM0qC3oHopmLvWZ478Slg3K9GThEtfdKpbb3ub5ncphFWRfY77S573EKwyoIL\/ES7gEq4LffbVm0YMHHFltrtr6D5VTIG5QjVvt+Y1JR4zAVWTzqchXRM\/7wwfDmCzzoNtaVEFGIn+\/iZvhmN9QFkC++mC\/pNiRLIuVsnsHNjmqG7RqQ0gA86DFNP1z4FvgCi0y+\/sCxOZevqoxi4oQJT3fgMISiznCk\/vmEHJTaIEWRd4kq\/StL\/30tVkbO\/O6RIf+HxxFZG4vEDr5Ge1jUnga0to5aBVTd33DqakjHFvq4gAHFpZGzWVJWTkhufVpE+1UsL96aiLkSzoHCTD2Dj2ZnctbKpu9pXqG\/BJn92C6mptMmlYLorKKk6gDuZ2vocMGExKYMP4gkiq4lSs0\/pxmD0oP6Ffjs+eidM65pFzB1q1CThe9iyFEI\/ijRXXedPEsIuVtBJGvoIMCuY7Am6PcYtrAUg4QfTmamunB9HwC4+rMwDSB+1eA1XdpDVQwffYuZ2rcmhwFJAX2zI8uy4wie7aUXGEKqmajqlPuCEZNzxCPa5oUb3NgEK8yuzu3Dew9XcOhfHPJTyw7E54lI\/OvbaifIL5RlB3WOKqvKFZiSZIrJaizegi+FUN0ErSdatuBw\/8d6ED1nlZOK7V6SNYZiy+nOeSSfffjV2pdv9jY17a6JIbjzLQTn2Ecb+hFfHdyvP0kYJT62eeav5OW4YFuhW8\/mAWSlnTNRxaYxcCUD\/gvqfrcvJTTC\/fRtoL1dVq7OoC0hQIHIrQPGjmi0wy69Z3lRHw2GZGUc189f4JsYOUBA9QF0RaVf\/hKwOzjtc6+VBnRuVQ67iDFfZK4HJpoM8sdMz4mPdsSfH7njflZM8HY4MuXCvRWyVMY1yOerr8ppHu5s0sqvCTiS55mfkc4WXyZG5p3mZYU3EegbfciMnAkCgW3sSganE8CbT8HXClwnhxY2QghooTypQrFQtU+X7RcoeMjlslYYFoZG3Ydgz+uwtcDGrLSiDxv8xWs7U9poRevHbosyS9wNeFEq2X\/cE9NxpzFCDwIcIlCrbRYWJ0jceQH11WvW81gttQxPNxk1KWkevPbhv\/5L+i9NrWCLfZQ+DfWnCDEFCUkd1c7axxlILnHvKy1g+hcfT1fYif8LWjetZsI6ex14hL3xP\/Rl9AyeVBkkxNVBDjaR8MjIYwLZGWhDdfq76ufW\/iw6Ia9pGv\/ZdWHy33oPzPdHxUbiiT3AASFWHkYGRBAw8\/06TsV2mXY9dvHLi0rGTeCD0jaGojzoGwxfrR6PgApnTtsi6NM8TRJK7k20P62pZ0QV+9OcV408paEUO1l9r6rNdwHD6mKEXtHmYWvkJ4g6UlRVLyqk+YE9lcsdskZ4u3EfVuJFpxqNNANQz30glQAohlRb61LtUssmqPQwRg8ilK3RnebQPmM1aL0VxoGszjHmJMxYZWNwWolFtwePaWtWRJu9P2mZ2fbzgINc2mya2d2lAu1JLKAaesgpEfDXZZgILUxaMXV5Q4J6jSLn2J3VRI0DSR1F4wDaSczCSpcoEzdLLTXdXb2O5FtLGZnZlj8tqXOc2oS7ew7n9cL7vyMabtJ77u4ht6N749Y9rkLELDkVy3eFuSsBMv42CNsofAuCOC6541LUA6dY3YOLiYT4ksL6SYW4v3JHIAtiBMNbYpPutgfooJmpkkO6zeDIw0w1KPiAJ0NzBOmFP0l4F2z8dgvtMBqS+Y5nqSYRpm62qK9ccpu3T9cn8trtJ2AOEj8wvwYo1QETNRnlcieafd94gk5ogcSdmOlccJ4b9ujPkjSncqNjTrgfcwiL8NNFxTm4QEpmuP6QqXmjlBxMq4P+okcB9lXU6DFufS8hHRg1ZU9FPj9wj929KMXAO8KSjuy5cnmcmYAg4CM5jUcT1ghPUw5oB6T0iJaoBQA\/B0LrkN6NuSWKSaAqCkZKocTcM4pvLcXCeVZWBl+udw2tpjvIy26Jn5x7gxHk59sFNcQumwUlfTquqdwxKnT0xO7svtL1zh9zWW6YrsBvIztyKB1gLIZpZo0WzmM5N5uDVa6z9LRFpCSKb8t\/KVjNoMf\/KhabjJYvO1nL0vluwsSu77wSo4xr3qPPnhx+XWQd0xZyJRrdfOgMMVrrXUK\/WLB0jWqGUB8WqlebsrGrTCG8uBt2\/K2ykhQYtzKhzIgQUF6YNfypLUu8uMOFqPtRnoJti97GVlT0j1QOAYW9BMqMRgaXzae7elOAMLkJ\/8MnuD1+seybJY03BQMRZDN3JJMvJoW822Ca0qIK6ncyIb36y+EKrl5JoBDmR4Y7FkCMoVaDctnaSvGVSvFOwzQI7hz\/YBO2xA0\/5\/OaR1XbnZnqEefEJ+p6\/fnWpen3kXywauOnP1SBgRcPR7dfPqWasi4t6oZ9PFPSNkQIQg6rvB96XH4tGo3rpAo0EngGZBTDe4+J9mXVMJ9ofpkFjKiml19sqlOKYtUbREuLMvQ+0cCva3E+XuzMhWbAjtNy4jI2\/NST4wip2mPhYklid68VGJ6BjFe18OJpNxFO2\/ZSA63X9ym\/RdvbkoJfAftN\/JBMLpUHwAoWtFJI6jXKTWr0Jz7qY8c8hH+6fRaCUVwoYCeV6t0jFB4drSEzA52RaPX37j5WA+rpW7wJrLBR0pxnA3xmvSUdY5k4Fn4Wb++NErPcwkuiiiGYn6eJdkNTdoCvdVcfVtXMMSpAYHcFjPLjQld2Z\/Kw7XmR4KiNjnNeAno0ZOsIKVIJnUwcSevfySxlAuhFX2yIqFPLzoTmLlWmVirl1dGZTs\/ZFtAp+ibNrcB6o\/wZPl\/kEejLj24wXscqmw6Ep1envS\/Rb3v8h+r\/aUc0kXxQPpZ9RxCQsSJQEN1ktrJJ7JVmh7knm3TeJO6uRgn9nK7wD03alsz51MAOQMCB7JZGyU8dFx4KPsr3kqcA4wLcQ4LILEW++suMw24nF2PmE6F85\/vwXXG9Vct9uFeZzRVRRQ0BpWNR3xJ7xScckl\/Mq+iTHeOtiLUyIbmGWHnnai+HeQQbqJCI+nHFL\/puj5UDPflvTITiZss9OhV+OMmXM\/BCgsp\/rJs8RBTXcel0V1DBHzuG2X577952xdfAy055dyW55ZITLw4YQdAmCJB7aTDNjCK58h4X+UkATWuSA6rjVpMEQGb+AdmUS92Hk2Il6Yf+5w3rpUB51GwwAXam8EA\/x32QGZJkDnXd\/Niw55AsI+tLncuN9jeYhOObEK3noyW5aWR+QWJbmdhIUCHdk12sMJvA61BySE8TDPAg=","iv":"98269461dc8ec7d2b52193e9ba93f26c","s":"01172772bc33be3b"}
Share your thoughts. Click here