Retail
April 13, 2022
Shoppers want the same level of customer service across channels. Image credit: Nuance
By Sarah Ramirez
Consumer loyalty is easier to lose than it is to gain, so brands and retailers need to ensure even minor interactions deliver quality customer experience.
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","iv":"a7f91569973bdd73d8fc295b5feb30b5","s":"5aeb41ae13dcd509"}
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