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Retail

AI can pave way for more personal, efficient customer service

January 10, 2018

AI can free up sales associates' time to better serve consumers. Image credit: Printemps

 

By Danny Parisi

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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  1. Off the Cuff: A Q&A with The 1916 Company's John Shmerler
  2. LVMH switches up executive leadership at Givenchy
  3. European cruises, Italy, Cuba remain top luxury vacation destinations for 2017: report
  4. Chanel unveils new handbag campaign starring Jennie Kim
  5. How culturally-aware influencer trips can successfully launch luxury products
  6. Christie’s promotes luxury auction sales lead to global role
  7. Versace celebrates 20 years of DV One timepiece
  8. Luxury Unfiltered: Burberry is on the brink of self-destruction as it taps a new CEO
  9. Dior takes a step towards film with latest perfume ad
  10. Mandarin Oriental ushers in next chapter with updated visual identity
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