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May 21, 2025
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Retail

AI can pave way for more personal, efficient customer service

January 10, 2018

AI can free up sales associates' time to better serve consumers. Image credit: Printemps

 

By Danny Parisi

Despite fears of artificial intelligence replacing workers, a new report from the Luxury Institute claims that the technology's real value will be in freeing up employees to focus on what really matters: improving a company's culture and efficiency.

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  1. Audemars Piguet pop-up exhibition opens in Shanghai
  2. Hyatt taps American tennis player Jessica Pegula as ambassador
  3. Air France reinvents beachfront pop-up at Cannes Film Festival
  4. Mytheresa owner LuxExperience sees 3pc quarterly net sales bump
  5. Richemont closes fiscal year with 4pc sales increase
  6. Burberry posts 17pc revenue drop in 2024
  7. Mercedes-AMG unveils collaboration with art collective MSCHF
  8. Luxury Unfiltered: How Gen Z is turning the Birkin into Wall Street’s hottest commodity
  9. Indirect coverage delivers 77pc of brand ambassador value: Launchmetrics
  10. Chanel continues support for women directors with upcoming Tribeca Festival talk
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