Retail
October 17, 2017
Today's customers are more knowledgable than ever before and brands must meet them halfway. Image credit: Cadillac
By Danny Parisi
NEW YORK – Luxury consumers are willing to pay extra for the convenience of a premium customer service experience, and brands need to make sure they are putting customer service at the forefront of their strategies.
{"ct":"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","iv":"5ba43a45f4801ef590b3614f42da80a4","s":"91310e8e8241dd80"}
Share your thoughts. Click here