Financial services
April 18, 2022
Banks and wealth management firms need to be more customer-focused. Image credit: Clarfeld
By Sarah Ramirez
The financial services sector will have to move in a more customer-focused direction as consumer expectations have evolved.
{"ct":"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","iv":"cd1d7561c41ae6b117607df2983d18eb","s":"ff505de3d4b662a8"}
Share your thoughts. Click here