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Financial services

Banks need to accelerate digitalization for seamless CX

April 18, 2022

Banks and wealth management firms need to be more customer-focused. Image credit: Clarfeld

 

By Sarah Ramirez

The financial services sector will have to move in a more customer-focused direction as consumer expectations have evolved.

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  1. Moschino allows consumers to shop the runway during live-stream
  2. Kering, in transparency move, goes for 100pc traceable organic cotton
  3. Michael Kors launches WeChat platform to enhance shopping experience in Asia
  4. Mercedes introduces electric bike collection
  5. Chloé fetes iconic anniversary collection via video series
  6. Introducing Luxury Women to Watch 2023
  7. Luxury Unfiltered: Why traditional management is killing luxury as an asset class
  8. Waldorf Astoria Goa to open in 2030
  9. Missoni pays homage to founders, Brazil with charity auction
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