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In-store

Bergdorf Goodman is king of customer experience: Luxury Institute

March 3, 2011

 

By Elizabeth Zelesny

Bergdorf Goodman scores top-spot in customer experienceA study by The Luxury Institute found that Bergdorf Goodman and Nordstrom excel far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.

This was the key findings of the report titled “Luxury Consumer Experience Index.” Respondents rated retailers on store personnel, the shopping environment and whether the overall experience resulted in complete satisfaction.

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