A study by The Luxury Institute found that Bergdorf Goodman and Nordstrom excel far better than other retailers at having a top-notch overall shopping and customer service experience for their affluent consumers.
This was the key findings of the report titled “Luxury Consumer Experience Index.” Respondents rated retailers on store personnel, the shopping environment and whether the overall experience resulted in complete satisfaction.
{"ct":"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","iv":"2eaacbec43baa704449419bfde10dce1","s":"b3500fbfdf31fb72"}