Research
June 22, 2011
By Kayla Hutzler
NEW YORK - Creating a personalized, meaningful customer experience should be the main focus for brands, according to experts at the Forrester Customer Experience Forum 2011.
{"ct":"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","iv":"4d46fb10ec59f56cf675ec16c057fbc7","s":"b405fd39a3535de6"}
Share your thoughts. Click here