Research
June 22, 2011
By Kayla Hutzler
NEW YORK - Creating a personalized, meaningful customer experience should be the main focus for brands, according to experts at the Forrester Customer Experience Forum 2011.
{"ct":"Qj1iZrNpyl\/fIIIaw\/JYa3scXWFxSU+zGRk7wbp\/O59V4iBrlUq36Ogr5TYmtQKrSX2zHYRopgDk1XVhypqqix7rDOLgXAJpRjxLsdRz8VhBT6\/1S\/8Hd+S\/X3XlqKKf1hTYAus5cUBgvjRtNygg4U5hQm8qLsNPcu\/pskx1T8oBaDzSh5GKtQP9IrW1rRk6O4Tw3m\/4maavjsen0ILpihoP7IZReuW7+ptR4zczWYDjhCx7atlegPwuxdk8UuHjSoHouNwidT6yUpEuA+LnZJk2GkAGOralKZJCxnbowa3DO0TUIu7HcbvuOebb9L8IK29+zkUKmsMO1UTghyK+TXtWvsJBHbbjmxkVG0+dTucwXn5qcdEk6v\/sETo2XrQ4YvhA\/G\/4a8en3yd5g0\/Yy0DJhXxytiM\/gRx4FZkZwDjSt9\/Sz6odvZQJI4Cg4ZR3wYLM5tRcOGerz8BcoGw+28Hi1xlyYjiUnKi0wKysvE\/czB2TPgfw3E7BELPbMo7MgxFqnRSsbWGbLhH8sDjQ5d7uUT2S8Ftux+tIInCk8HoTQWlWaLA1cp32wSPEd4Giv+CpoY1SYrV9MhGUCYY5LNp9AJzx4qX5u8XtFqZFR6j5huJjnlZ+bXZSc1qHmZkMwjho5N9Kf7XFnrZjVNcwQG6RmBFFQ+C3vVEfQzC625aT17kOJgyCBGps8ps4H3kf4z2iNj\/LP68D5j2r3TXWAZfLieDYQu2OpsBz7UCIYLy8PkM9e7\/XUcKo6ogM93XQyO+ikkz5Uquu+v2LITkvzpLhsiGL5upSJO1n2W5Wdy6yN9RNmZZLtoVx9fbbPakaKkSyDqbQHOf6gVFDSb4eg81eMeD3BFRfTDlSWbJ8GGW13oNWme7z2aMMqJ43GWrBFSjy15CYbhhEBeCBvolwuO38IHmJXYvKlwg9tykRvenPJhTSK4lul2Y7OjtTff2b577Uypk7YDjBKosnNe1OyyXig+t8HjSsrlnBISLBI1Wb0d0NBxF8Bbnby3o9LTFf9LoSQiWSIZ7\/mE+3+TaZUm0S5c26lYqDIwXPHmuomg9VcNdxTjuqLMpXsq+K7ETFAWUaOKS+o\/AR75BCpm0hiNbzG0KBQSi7ufN1BurHcb8E23ORF9uDe3CBO7YaczxCDcmqi\/hGwUowZOpez06UnNNX8XEVseuRr9lnzsbrdmxRHG4xnu3yzmQqH6cRCRpf0XHnODF44rIV\/NIMwPgjaGKF9uG84r\/XPyoDsH4d+kixzuyT8PRBPRr+yOPAKNRSHyLzozD1OmJ+G\/7UEWUAiInisJfpmeLdfdFsLiC4b8qoVpFMVdodYCaIU37OI+Jk\/tNuF4vTQoyY+ofU0nQh5vuAT8Di7tDDyw\/L7027\/o1gsJw7zIJW\/gh49v2XQshKT4iQY1aFhPJD1tC+g3Y32pGX0NPBQjCBYYaEfcthVvX6bKyIYRa6iprS54OO5doi3l9VmmnSKYyUogGS8tsk3UCg1V7tDV4JQovTJrrFRjVQwF0Od6f44P2+oKgZ3REh1\/RcYp2eU3frpgVGEAFJTm57Q\/IJHrQAGt7WzNsWTEFL7Z2BRstaYhmHDfovus6I1QtLeid+Ej4rZQpOrYLkODHNLN71jly97dlIF3dkRPAzfaoApkxjpoGMbgn7zFgV0H+j32cLZzeuM9nDanrw\/0GEQ8oGXgGEJzYEppAhdPBr9CZsJSQNua8+3N\/qjVI6XwV6p9wh6YeEb44AruWwibLGME\/xiLcKr8aePpjMUgdJUkGxL5DlDQhu1sg5ezj0KHicsEMBBy6+oOy5sMb15k5dZrRr28Rz+M9QZqUxSmRxpg+uxE\/3VuH6eOPKNv0Hj2rnscK2l1IChtrB43yRU0y7eLwjvpAQ6kW2Impf\/wDw9xfx7SuH\/T+eDw0s2\/39ZyLaK18CEdcsFulEh1xglFZdAsgLJ4GU32djGEOXTSrO6oRlOxAb\/uln\/bZJSzOSaVB1siIOXYNbJIYaBi1bc0s3kGrs1I8RPQEU7NlV9rzPeDoJWmEC5gTXkzw2gSguakzDWbTCJW4oKXn3HyRhDeZslGhVPk3Az97Ptg85qbDh59IGcCPpa1F083XjJX3txRnPfeTotc3kDxEWfzzGy8\/4u9Ox6GNtOqPp1YHUyBP+G7g5fERC\/bP2I3rHA\/gzbCkgAybz4\/f7+CSMP3GM+Jb+vTUxFgJ5bJtixRv1Z7Mnp0IqTwMhGUUus4RiKxbvUg8\/kp2HDpaG2XWZAPoD++cNu\/OBzU\/FKVvKWk80LiISvlWCennRP+4h9o7YfMWdO7gDPFIpgwfFnbOulrNCI2EN6FpylRK1EAv2GehPVPHKCqnsFZkiKhQHW+G\/xMlXj0fj\/kEw7TaADCa\/0ZljAJU\/K70AQuU2LN4FH4UoHiF4Cout5fGMMMcNZbPnTvHAQunbJ9dh21v0blsqr7p+uSFxz0vAM5332oT0kxX033c\/8bHO96G4m5ZApT7+DTXztca\/y2U9KAUN8ylaeOxSCgG6cdbjzyl5WCfpK3QUTHCzbUwqg1T7uVE9CEXlu\/qB5f75ZNMVT6DSbc4CrxVfT2ASw3vOKkwVkDSy5JzhBgdSQwI8KaYOJcIJukMdzIqFvfu8idthqMGc1NiA9YBk3DX+GOIJZC\/ydoYWgh5RGdv5D15UxgKgo+r6ykJ98QkawVeXZsKWBy7t4RF8+cgUUVO1S\/Z30IAAPMTOtTqGI2tGahOZJXSaiZEhAKfEDVd9HN1Z44qz8kPk2rPC1wTliK5ygvZeeHEI1mvbDAPHwVFv42GXGEMiN2siWTRXTibS6A9IL561VYNEACjzE6ovtleCtzBLSCZs+vCBMuxNVlQBatb4VxjPBiW+TcmTPDLnZ7mlVfVLAVbpAYH8bkTxJM\/N1yyxEq0aLrWIMNqqZy0FmAf+Z1AgkQWXnszfHQLx4rEZyPVFrlmF+HXy3kGf1LbgA0FNRhZbiXOYqPT2mn03PKrPFXyV5\/dw\/hj7K4edZd8mzb4\/85MSWWoGL42IR\/L6zDiuRrFRuT422oj1vJ1UMlqkpQ6A1Z4Tu\/84x1zzBDqpA5hmB7Jnt52dbwiU+k6qPQbpJ1eaBd7h+giCcDSPYtXGUap1cRKktPVCZUrEnWjLpkBvkGNd3+i\/WElbOOy9wawaEw6Lc1rRMsb5yiU1QTzgPTV26Ikm+mzWrjFO1IGisTyWApBrWMh3c9bocu\/MmpzxinIFkeTTkxN\/HngUZCJun5GD8wkfXs9Abyoca2D1uhVTNA+ctSLnQTcFp35XxwEljpBpS6lrIxZvMzky0KaAB4a1WDsPNnNekpggYszo01owUyxummXyWE1t4\/2baMRcTVStRjMCXCLHEF9cq+PiNL2xvAwgEn649BP5meG36+qAq8A1YmR5qcoEZ8NhOFHAZ\/WxrARd\/wzOQacEc+0HInGIJrfag0RzGXO3\/tQrWqm\/01GXCYL0y8OlbJzAhPPfcMfgII9JQZMlY86N6Acrp3gRA1aj20cKJt5KO97rtSawP8e9C\/XpPDu0ywc3qq8Dv0hSCg+CRsw9\/thRs++LBSfNOyqIppnzjKZM8PRN2AsNL\/yVqFIWH2IjwtpjeS2BCC0QN3uQ4IS8jF4HmB5qPJSPIuGfiYQ8okOQvGHMShvL2lsQ5XMxuH4BNOxfXHpTDF5FmUlzvl3fStiYKSjEQDsCO6aRkgnCJlM8YvJNp0zzpcFtVWQhWh4Cz4JUQ5vXQqmdVz58YIDKh5lK3sxJt8pp47bUjwLPL900S8FCOE3CR6oKA4YRCSmoBlcquFHRxobC7thk7Nj2TaRm48EUYZMBcRqJCyedc1i+Saca1+4Gmfny4NK9nSUL68GzsO1ZA4wKBhW597hsOFwtNq+lXyblurhzfb8U6xsfIlqMzymKtM7t5TkWCE2RSkVvLJDyOUnq0iplswtKCpiIeiwSdKPVoEWJjBY0vV18mgH8niX\/oonCYqqtKmYE0gWLgdidIarNMXdBK+NkXulm\/S8Zn8kuleW8t8+szKZ99OJ\/qpcNVHb6y0ZJWMLzQ88ejZMJJFEqfibL5tQr0K6UwHHNZr9c5LsKMiIqNj+Xu+N608CcttoToDTIeSG5FAilZyUSjbfkfsFITjGMLpjfuYKPf7MvysHziFyG8exJ8nu3Nflf0MVY21knm3kpumeSM6sULnlbpVgDGJ9RKXeqNW04QYw\/Nr7sHGVdN8e85ugvNVYCXv8HFaHbZaGw4lw3UbxC70eThHFb5lQh1JqXbHLwQuszBHqk7YVgoYpHDUpdGD6FX4VrdPD5YXO0LmqyJ9g+KGMz7EaAYDXyTo7zAC7aCqmmcAjp3gYG87tPATMblGpt0eiN\/et\/37cQY2UxRZ6iOOnRLj9zlQbBoXixkDg6dAq\/YvM9Qp8YIEH7\/CtmhqHwKRLXGvd\/4cPF93ipLPOCAvQCWGKpQF4\/n8gevO7g2\/LWHH0TxNlz1VThuapFmDA43d6IJZdLqDV8m02DjlXvjk+BG1Z+EqNVkTLFEK1Olf4tpCu7rmshWoGN1Cs1UjRA\/mODiwPRA0zcsorjkRPPyodOOlaOExTTN1yilS+lAK5J9pyv4X+gg9NUuE6MUdFVcjS\/ly0voLNVekJ6nC2p38RKOj0zrGZu4oSFWLM1FWvAYPTEg9vHGwuw1Or8FMMAqr0vutDf9GoEqZwZlOvOqNApnjwLjPJ5DloMeIRuPkcWudT8QzQxGUaCaNifoLyj1\/KfZ6Gp3pm7QpWU1aK2wichLmHLvoVUQNs6\/8cFkvuxx8RGpblaeurfxQnGnsi6WnGuSgYQsUHBIWzpgC+6WroCcd93evGe5Tv57ShijXWAvfPg6TJT4BYtqx9ARPzgHxycV\/YZgqVtMaG4Oi0TWmVvAzNeyf4dbeIlLcsuz05+NmPlmZaSrFEdc3fwBunbrQMpSfQ4WlR\/LKmz6BRQ6u99KUlD9M0FA8H1VcM9yug9URn7xlVhZvalN3gIwqFNEmZx21xyxHkU+HhwgoLTq7TJK9XASV7zcLp4iFLeJocMDz5kw4jUI1SRS726+MCz8XLmLIGCyLTg97Opd99MhZApU3mBcqaIBo4uGxPZQkzEVbFdzkZtvcqWa3e5i8uR0Dw9u1IBpI00CRn9HGFFvxlNHPz0Hy8wVyNSlP88xZ+b9fuPQTggrVoND4ZUu+rmMc4653WgYHbFF+JZwxRw75ORkOoT0lRvFrRYn0vg1p5dJNQic6QlHs0p08PIvUPcZgeWTYiUQNI0VL+z+9M4KuiRDxH5g2VI9UG1Zbvx65+cfQJTXHxng2EJcIyHgjvtCK1KSIfLMxa0cnkaZiR6Feo1i7EZqKIpt7JA1D5IcdXDI4NntAoJr5Y69XFZcdRG8\/auAiKjRUMbTjyAdduu3SsR0lhSOinjTze96DA1PMwCoG05Hzkeajxi6RgJjCa\/PkEl0P5cZhwNuEOKy3giwfmyiR704vS9absugGyugBQSVt5og0gLpBHhPc6a0DybLLH6zsEUoKtyzwId4FuTi4eRYxagXHiaQYGC2B6JVVfJSQuhIUMzTK2e0v6SmoZllhdJ8OZQJQLjPMkLHgFAaDkEQzqC8QHfc0f+kntIHmHFu\/st668c9KYjrOTRX\/TbqobAOLZ2B\/Z7opjGr8xVpCJVbENFog7KZ0phFz5Oq9NE\/a9KInHnJLVN3W690u78BkLh6BzU+9t9JUtvb91suON70wvaNmaMTM1qSzN8b7v9xM+6rs8NKbP9qwEMWwNNcDBM00BnjX8zBCnPqsqece+OkGPr21eQ7OJNB0+aoGJJwMEdpDy8ywxwZLMdqiPX5apVJ3WuoCjcUX9PYUFt9tUQccc4ApDbGrk\/yOb6nvJrCxBr7pcqHzvGUTw1zBgmBKBV0sQbjMtu57rfjLF86W1rxMsVvloaJECuBjfOuYLvq+vVkaTxQjXiQi5wAy\/14YEbd9hyhNTIKsymWcOWjxNXqIgJ+OUIdkXLq28nXvXLVgofUdf6mmOBNKbBlKSI1xaxwcE9OUU8gLC5FNUFp8HoWPrDxaGFDnAzgHfJFloeL8q1csfWpVy886grWWuSjfAg0IEpju\/iGd6tihsPdKOrNOOoIfu8D6phw5kRtndgjFm8FsSGIQIuIO8p0CdKn12PWmA5A1tmUlsebwDsr3PBOVNrLMTIR2mZhBeB4YKiT7WjIDAp+PsQfbSn+R3BP4m8zgFDAMrhVF2\/X4VKsk59Giz71ymkIlMqJ1u9RkOAKwqgty0ApO7lxA8iIi0ORjve9b6yFAvoLnfn\/69iXTeTzk+s5LB4YK4RPzZCIFhLZZyNDuD0kuG52zUpvBxNzeg1rrGOIYxRO2Afz0bUM6pv2b2VFgfArZw=","iv":"c577ff3c65d6f4802f70c141479bb4ea","s":"fd1459b188ad16b9"}
Share your thoughts. Click here