Mobile
June 26, 2013
By Erin Shea
NEW YORK – A Forrester executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said brands that do not use mobile strategies to transform the customer experience risk becoming obsolete.
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","iv":"82ee74ea60253e2290be4d013aaf6702","s":"9738f7b5ca6600ed"}
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