Luxury Daily
World’s leading luxury business publication
Nov. 16, 2019
  1. Burberry ties with Tencent for social retail store in China as H1 revenue grows 5pc to $1.65B
  2. Day's wrap: Gucci, Hudson's Bay Company, Nordstrom/Rent the Runway, DFS T Galleria/Starboard and Hodinkee/Omega
  3. Day's wrap: Loewe, Daimler, Burberry and DFS
  4. Current retail technology and consumer behavior not yet in sync: report
  5. Introducing Luxury Women to Watch 2020
  6. Emerging female elite demands new approach from luxury business
  7. Saks Fifth Avenue owner files legal papers ahead of shareholder approval to go private
  8. Research online, purchase offline trend is defining luxury sales: report
  9. Travel advisors are hottest new thing that never went away
  10. New popup in downtown Manhattan cements Hodinkee retail ties with Omega
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Marketing

Chatbots require constant maintenance or risk becoming brand liability

December 11, 2017

Chatbots can be a boon for brands, but they must be maintained. Image credit: Estée Lauder

 

By Danny Parisi

Chatbots are becoming invaluable to customer service departments, but brands must be aware that virtual assistants need to be maintained, updated and not left stagnant.

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  1. Burberry ties with Tencent for social retail store in China as H1 revenue grows 5pc to $1.65B
  2. Day's wrap: Gucci, Hudson's Bay Company, Nordstrom/Rent the Runway, DFS T Galleria/Starboard and Hodinkee/Omega
  3. Day's wrap: Loewe, Daimler, Burberry and DFS
  4. Current retail technology and consumer behavior not yet in sync: report
  5. Introducing Luxury Women to Watch 2020
  6. Emerging female elite demands new approach from luxury business
  7. Saks Fifth Avenue owner files legal papers ahead of shareholder approval to go private
  8. Research online, purchase offline trend is defining luxury sales: report
  9. Travel advisors are hottest new thing that never went away
  10. New popup in downtown Manhattan cements Hodinkee retail ties with Omega
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