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Retail

Consumers increasingly value customer experiences that cut down on contact

August 10, 2020

McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey

 

By Dianna Dilworth

Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.

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  1. Dior traces fashion heritage at SCAD FASH Museum
  2. Vacheron Constantin unveils four Louvre-inspired Métiers d'Art timepieces
  3. Luxury Unfiltered: Luxury's listening problem is worse than the industry thinks
  4. Prada taps ‘Re-Nylon’ profits to resource environmental education
  5. Burberry crowns student winner of Reimagining Materials competition
  6. ‘Peninsula Time’ platformed in dedicated campaign film
  7. Off the Cuff: A Q&A with Wheels Up’s George Mattson
  8. Aman unveils plans for first ranch retreat in Texas Hill Country
  9. Proceeds from new Prada collection to fund artisan training in India
  10. Blancpain opens submissions for 2026 Imaginist Literary Prize
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