Luxury Daily
World’s leading luxury business publication
Oct. 1, 2020
  1. Day's wrap: Mandarin Oriental, Oberoi, Frost & Sullivan, Altuzarra and Amazon Luxury Stores
  2. China offers a glimpse of a post-virus luxury market
  3. Hong Kong’s Mandarin Oriental, India’s Oberoi Group form new strategic hospitality alliance
  4. Altuzarra becomes latest fashion brand to embrace Amazon’s Luxury Stores
  5. Taobao is doubling down on short videos. What does this mean for the industry?
  6. Luxury brands can be at the forefront of digital storytelling to reach consumers
  7. Nordstrom is first US retailer to ban sales of exotic animal skins, with similar thumbs-down for real fur
  8. Real estate trends do not spell the end of cities after lockdowns: Knight Frank
  9. 5 tips for choosing the best KOL livestreamer
  10. Introducing Luxury Women to Watch 2021
The News and Intelligence You Need on Luxury

Subscribe now to get full access for less than $1 per day

Comment
  • Email
  • Print
  • Reprints
  • ARTICLE TOOLS SPONSOR

Retail

Consumers increasingly value customer experiences that cut down on contact

August 10, 2020

McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey

 

By Dianna Dilworth

Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.

To read the entire article, please subscribe or
 
LATEST HEADLINES
MOST POPULAR
  1. Day's wrap: Mandarin Oriental, Oberoi, Frost & Sullivan, Altuzarra and Amazon Luxury Stores
  2. China offers a glimpse of a post-virus luxury market
  3. Hong Kong’s Mandarin Oriental, India’s Oberoi Group form new strategic hospitality alliance
  4. Altuzarra becomes latest fashion brand to embrace Amazon’s Luxury Stores
  5. Taobao is doubling down on short videos. What does this mean for the industry?
  6. Luxury brands can be at the forefront of digital storytelling to reach consumers
  7. Nordstrom is first US retailer to ban sales of exotic animal skins, with similar thumbs-down for real fur
  8. Real estate trends do not spell the end of cities after lockdowns: Knight Frank
  9. 5 tips for choosing the best KOL livestreamer
  10. Introducing Luxury Women to Watch 2021
VIDEOS
More Videos

MORE IN Retail
5 tips for choosing the best KOL livestreamer
Taobao is doubling down on short videos. What does this mean for the industry?
Altuzarra becomes latest fashion brand to embrace Amazon’s Luxury Stores
Nordstrom is first US retailer to ban sales of exotic animal skins, with similar thumbs-down for real fur
How can British luxury return to growth after COVID-19?
Net-A-Porter, Mr Porter solidify positions as shopping destinations for watch lovers with new partner



RECENT ARTICLES
China offers a glimpse of a post-virus luxury market
Real estate trends do not spell the end of cities after lockdowns: Knight Frank
Special invite to join State of Luxury 2021 survey – respondents get exec summary

Subscribe now: Full access to 90,000+ articles, reports, videos and images
Mandarin Oriental, Oberoi, Frost & Sullivan, Altuzarra and Amazon Luxury Stores
Taobao is doubling down on short videos. What does this mean for the industry?