Retail
August 10, 2020
McKinsey's new “Retail reimagined: The new era for customer experience” report imagines the new normal for retail. Image credit: McKinsey
By Dianna Dilworth
Consumers are looking for technology experiences that will help them cut down on the risk of exposure to COVID-19 while shopping, yet many brands and retailers are failing to deliver.
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","iv":"e92cca81000f44c8d95d4fcb109d994b","s":"24e10d4611fe22f6"}
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