Retail
November 7, 2018
Holiday call volume is up since 2015. Image credit: Bloomingdales
By Sarah Ramirez
As the holiday shopping season kicks into high gear, retailers need to be prepared to handle high call volume and provide quality customer service.
{"ct":"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","iv":"f66aa633870a158c8b00d92d5f9e00c1","s":"a88537c7a973e4fb"}
Share your thoughts. Click here