Commerce
June 25, 2014
Engaged employees results in better consumer experience
By Jen King
NEW YORK – Although it may seem daunting to restructure a brand’s internal systems, a senior analyst explained June 24 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough” that the return on investment yields greater corporate culture and leads directly to better consumer experiences.
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","iv":"9a4b79507ae8a63dba70ae58a5e94020","s":"7e194ac4bda1a435"}
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