Advertising
June 22, 2011
By Rachel Lamb
NEW YORK - Customer satisfaction and enabling employees to help a brand deliver customer experience is what drives everything else in a company, according to a panel at the Forrester Customer Experience Forum 2011.
{"ct":"+DZ0nDMHNOqpk3H+6+ciNoC70IUkwSaKG+7Ix4aeFvcTIn+oEGPkyH3e2cL4O2ekAslTqdtooz\/T3sN7U9\/Um73AgsJlxx2aegReXwhenrzNqO9eKcv8CHaaaJTSkHU3ObANcbp39SNNpKJ3u08vWS6TfNcSmcmTwBAvV3msfaF4pcSukHD76oyOmA+TNrnKdNp3S6LXibRjIxbGp3uJUy4lue4KWBKXe\/RU7tBjyET9usDwSADdkvh\/DYPTzh3Ln8cIsuek8HVWbBUF+Ozhq8aubWLDeC7xwsBdyVa\/jHMiTF1m\/UeEiWIbpzGsKETDq9SWFGRgGYpQ6aIBSY+f4Xl4oqiKbvslcW5ckuAsVtfYqkh7v9SAw17S1ZwL486KA5CAcwijIlPV37rs1sBDpGijYpfes5\/DAykIYgIpVmEbEYpRhNYSQ1rDmB6khFtJT4x3YxA\/Wqwhn792lH42MiD0sSzyklTDQludPv0n\/y1P96krWTb4srYmeAT9jj9nDQgZfVx3da4gE7jTgcS1EMq8GZVdJYi1SoVJ4zgEOxWyshF0fSqBqw4+XJyXUCpUQ9hAcPjA0omvrDFVnG6dbRXCI4z0MqPoUp9P+70MLzgtvAAt3EBzSoTl8Km55JUvr8jQYbdeQgMmYhCkOi8FoVSS6G+XW\/buRrw\/+SnhzaLIW2kb+h5lv9N9yYwdV+MkzeOaA46\/n0oPR+XA6ytq9czGtkjRMN8olkx93jKPnGQpSW9ZMwxA+uHEPOanmo2dsfgUD6r3MklBzSF43cxYpOdhtvDZXErgfvvIvZ8Jo6Gd+bVB7exZqqIg5isN+cuC36EzYIPd8vlOXynDDECR2kSPwYPH4T5AeTyeXHTcLYLMmyck9hZhjmPBhgHt4IwoEj1OoQrtfvEh6NOqldDgzq5MdBxbI9w\/E3g0Da\/tPcbo\/qx7x7l5F+TVf\/fM1oojYo\/nDYkdlkdasWrUtb+6Xz7WhlXQ9j\/ptjxpOy4FbEYeRBa7vzGnzhOEKWAFHBmu6XU\/uDDYOsgO\/iY3c8E347zqHa5Uwdq+FTS8794pmm4XDmAoo5y1AV+Dz0svCciFQAtu5io14QIcUh+CJKUOMjLNpte3V\/Lh9flTVF23MChmGIa3ALIAgnA\/v12Qfa2FzELbGOSD\/hNwL8t9vFBO4lePhACxQe0WE2IVsPtVVE+eQ4QqhgM3D2QN5LGYzVx\/KuAuNe\/mTinJGCbcFuB4w\/9dRRFq6CHUBkP1Svmz57ArVrn5txrgtmt06\/62xKJZ1ft+UUNwVxudsA2o1sSAmL\/zBBP5wkmJNyG7LlGi0UuQOgqrSAgTItodJ383JRfvw0tGghluz5WAW9znYWZS10MOWYH\/9TpfoXP7Wnq\/rBzFi31EOqo1DIInKHO8VEvlOnSKXs1VdyiiA4APwfRYkYczODjcgWMQwFH0ujzbQy8VosLrXR1rstm4NvRbqu\/GzAF0VUTK7yf6BEIKc8cBrgQ1NiTBDBmrAtP0unAvXisLL9A93vbJVp7rkjCBoGI6AZA5h\/AwUdFgo1zlbf94z0QqcDznP\/Q4KvG2S8LBUKtEM4EMLlsU0xnGN6xymK81Ni8\/3pB7R1WM8awmztWN4ndwi3Qi1GWFem6FPdbUm\/0HOfg4YC0Whum+jncjZc8Hy+GL+A84zggEiCxdiEsF3u16VYz9JgUKtbjRa6svJ\/1\/0K8LkSZYXKtcGGz5ZbE4Hrb+WsB17Q5J6qLnIyFXfhYybMioMCNqozSc916RbyuM\/HrSh3hJvybyOWzX9Q9eHfCHStC7\/eHT7cU0cPMRzRsDfbb5hQPZb6\/1sQfOElcsWwEnl\/QUPPhrpp3mb4IwuZ3QlllgQFmi7dsjIfUSo43CNWxeW\/tXgmgWeOIPf1F94AGgdn4EyoaFYLTMVJwp05sDF6wTgaYhQ3hSzVDZWaaw3me\/u8NBVylNEHAoTB+TYnRCoMbmmvtRpl85v9v0zEUhmSr8qQNyu13vw07uTB7kfxNuvbYcfILQM9qQ8yR1brYX7lvF4rG8r6GX4Yee2feiHngcb0HdPpU+I9KKXOWsk1ECqFvL4X7xbrX7D0OCEjC4sdX880+6VfZ5fdqvRefCUBQp+kKiOVfbuP+aCOa3ktyYLadVOQI3ycHSgrBVL\/jUNTfg5U399EcJ35BcvvpVgpsvOC9tcv58zMp1zelp02h8TSQWxKB84H8XClOUkTbFH20WvgEI2j1+lY2orVorhgJrg4SvimSUWmUDeBsVGok7y0t9w5ajojSzGMVRmcsN0o1E+xfl6kS45tbNvyB+66yPS27A2EwxKkJrTlzWoBrLv7K4Q+LK13oPVByPIQDivmvyea4vGrwnjfGNpeoJ\/sOcYLqlkDciOisC+Ra\/3G0a9g+tHDj8BshvvhNg5cakdsZv6I7Jo7EvnPO\/FHfArXrVBJMqD9TLgt6lxbQxgsvQFg8BdJ3fXeAxhUphuX+bdfT\/nteZYGq92K7DlZ1AZwg\/lLfV13kMJUCBkLmWPide4tjTr6mcbNgnrmEf5i4k6+Afroz5PWys1vOK9416WuNM6veAl1L592CNFu0rCWSg0exEeS7raQr1U36uAffuhhEa3z5SYMR5Z9NXC3RQ5oDE611j2KypKreYiheEiAwpzQd8\/kRyyVotoUfCzJCAfDRe8AeD+sTN4LiHaaaAHuJ66qeha28RVTIY7ENt5o0c6343dD4++iSNMVWv9jv31vM9nJlsiMMx\/IneI8g8o6mivTINWXBMv9j4qIcPT8Ps2vrsM6sMcbcWvNxRa9NGgf2yDPrsaMPMBsu6Bfa2JIExvDzxz8wdFvO4tYxTbZAAJ1x5\/IH6CjeE0L55hVOGBhGqTKCtDecsV95S68uqlGhN46QoPjqATXnZrhIbvcH65h+jG4953gBcMttWU14ChkJm3anmpg4Knel0g5c7tnqPZiWUjnQXu3ApDr0qjhz7bZ42qsKujbRlLOagMpTzWUunSkIsnpKswy+h8fXdXX3uwD4tZUzdzStjQE87DHAnU+Z2pjNN0uWe+6\/inBWU4KF+8JbKm+5M7vDpyOtruxAVwjZMuNU0wYNEiOUIWXoU8kq3iFhHSRNkSlHZHzcZwnzAyb83oOz1BPeBnmYHnGrUjg4Uf0J8A\/Wlof6Bm3HMKldEYS2Fw2Cu\/XQe+2bW9PDHkvqsRAUNTBnamRkdMktzm9Cvajn5Bmz1sD3wqh77X8fNfvbfIusqTxe4IgfNA4atOBDh236aLRJRSraYGkD1Iuf50AXrLTCAO5PF7r7xOYQazZ+t+5eK7o1oo5WaSX0r+5OLHH+Px65xpZw4sQ7l22xjZPqvhO9BjTm2z2gaICrpTyxSNpRpO8wsIxEO+p4TOMWIl9N8zXUCVzI2jvlOFcl5cUM9hOx5UA4v1evFkbKM\/oAMN8yQGvoJ0MaUj0HOPGxHdlcdtstiWStIfARu4YQyvxTwiRw39Mv5xzpiD+GRIDCXG8fse6EBmutgLDebF1wfC2evY4EQPTNrfKVs3JSwWbILJz8mNdGLc+bC3OqdNi0tGrop10gm++buoYvytfbjUTrDa5hyRmU8qj1Er2OHjCk+E959eHxiOsJvT\/lUQu5xLyXUOuRReXOHftDZfDghDWVE8u98KbpHpZfWp09C57ntcBu+E5cSm\/iayOCtOrjJMeHD5BwlA4NuqcHaXQ6SS5bjTF9cPF5AzwF+XnhbPmVJb\/XboHspiahG4WP9rjhQ1Ont1GM\/Qf2v+\/RoqPSRaLY8PpCKyDlLevo8OS1DdV4GZymcb9+5YeoPi2DfN6d1wQLXvZbltQQAtS0dBILGgEeF7IY9z5lSjSuMqIicQhpKEy\/hcr\/tfPQxAv6pbgEeJowYZEtfCyUsh\/nrEdumyIdjSBSbnhbDbjso0bqDegoCp8UXaNT0Ekr79xyX1YcjUIDlL5pM2wrdo9V6Ebz4ZEjUScP7wQFAxOpR5c3felSkgeJ6w3iNyFzt1vtVa7ILGxLYNwyC3LNevgNIBEKTq6qUqqWRbpZ3YovcUaQNynIGfc8fhjEhpEbpduat+qNuMfoLiIezRABtgprI8aZfXm7JiB\/TCJUCZgpv\/c72FOaDjQH1\/eshbFFmz5nER8t39FNX1kZCqFFNnvuHIr\/2qkpp6CKCEJI8UWCN6Jlwr7Bz1crCYOvNefk5khZEbGColYz+mkfWdy4joosGmuFNXYfhYNJKW\/6j\/e62D3cYdcf1PK89Dyhp8oIna8Y83IiM4BIuyXsQ68c+xGZvGFKSykMQRik9HqNF6Yc43ci3cOtij4HCUNY4qekZxzDiS33CsIaPvw69jWgC2kwdnNjzYBHZBTZ1S4af6+iog6G0CrQShflpuGM1mROuj3z23ArKKYkDQMhmzh9SDufjqNs28cAHBnz4wpTBd2dZWXT4q2YQIWJjHkBESnSopGNLhLbrQAo9\/wF2QdVyrb28zJjZcZqwFBxo0jYwLvNy50VIqYXqXux2WMnoCwkbYllCv34S08pIbolfyYpM2zdVNVbOIw53c9vPowFn1ZKc95OjipqB52O4TyxzAvBJBp385vQWPlEl\/RrP+V35zzXwirq\/Pyc4IyHdlSGePtm+Y65tAIb5EtTLXm8gfAMkl1Zs2FobVBc+3mUxpCkODOaT3FGqFCCa+kuzM9KDuWeUNd\/haEgawq1DXXOhmcjnFVL6ere1CGjcNqxcnhrJeFHjs1+uGi0+Y5WSznlc7+X0iMxSpKh8PXiDy2bsR9UP+9XXIrDFFYW6BVAhZFJFutiL2+ek8yOXhK8ipczM+JERmiohyldpbq3pqPAphfq6Hy3S+7L2wDn9pIuBA9N\/MjIvr7fM\/hkPAv2jeAuHfzgrJwC1mwKQdVIwlIwki3bJFlpsCvCFVbLJoZX3N2G7Q4bVnLRPb1HP6qPsmUavsmSj\/mJG\/1vGyvPcoQCS7guAAW77fn2e4cmNbchUHt8K68eYWMNcWd\/nEschXTIhDaEOdybBDLeyFrz9nHZWNYpKUuZpdyDMFhLq7axqDt5f34\/zfoHAjg0XeBIvIW8vnqonq0cwJawY2jjvu90bgvOHvohMf3d3w21UTW\/pVQxLRpaRU8Y\/vTdA\/VUOTBOSTRHjVosgR+pU0SVf66rZiuiIWR1lHShUkiLYb\/b\/WXW1\/+p25il89dDDow4zGDSGi9pe3IWcLi84Ro\/dM+936DiDW2gsbzo2MasW7f2HwM3A353KHPOowZ6mFeI8lzqRoO\/D1z0diMWnRcdH6VT6mFhX1hYmHHxEpcORZyA3U+V79LsO\/yGQkwsOoOA9Oj+Gtzr2kVnzw\/rErHWIrpvWrwj+KnUGoY0uiiaQQKKe0PaTOSTXyNEX+zgXpHNonIwKeezybvfe7gCua+evrc2NlqZJCARKXkGqYkw30SgEJznYK9rZ7Wzs6egV9w9OugqMbSgwqude+PZOD89AOuLvUTRnBErexa95FT57W3dmCSjKX9xGOf2A4WMrv6diCQZ+RACXIcyKG\/+\/g3LCAXbXIPi0GGy6OZmNAkh4duWOXKRt8BJeeO8aDN99yY16XiuUaWcdtsJRPIQyMls9jjcz+ESum9gyG7vCUK\/rstHOVP4XYICXZq9i5FK2neT8kTkOV4yiBn3TX1i3B8ZESSd1xlpozWCr1LZlyRM52dB\/bEt3Kg5poehhHm1fG+n6SHAZdoOkwuaRx33NmGUwOI5B86gnD+49dmzSG8AvVTmtcjxU3EUeteX7SQGBg9nAe5vOZPFv71BiOVh2Ek0CF0iv5PgXdEAd8FaxQGV2hln\/fFO0+qUkS9N2DkzNNQihrpocpXuNmhhb3jr6J9uxN7wmYeQKYBN4nrK6xig5x\/TaF4IACMVjs0nmHOtnGZ42LeXdecWXQRBdsyTP93DT0UikpLl+H71kCzaKkcWRcQC+IU8cC7D+CdHS55ggP4aX3usl3dpf8MCE686t1NfDDqZ2F7yhDE\/V6lVy2keaao4YBaRk3XuF6ZGF8AQgG\/JTv3DEq0Mwcw\/KmoH8adfWwnQ5gAHGADg29DkgmFpk76puh2coRRyypbJqJgEHKgAztM+s9l9QkZ3rzw3e1lpsK3bunbuCjwSW\/q\/yWNJIawJNHCM3\/j3jO1k8lofJ6PFi","iv":"03fd98b9052e66eb234a2e52834fab16","s":"4a0d7360a4db7852"}
Share your thoughts. Click here