Marketing
April 26, 2019
Luxury experience is about the personal touch. Image credit: Ponant
By Sarah Jones
As spending on experiences continues to eclipse sales of luxury goods, brands across sectors need to consider how they are delivering personal interactions that take consumers’ individual preferences into account.
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","iv":"cc108ae60a934f378edce59d271d1b9d","s":"56d3c619ba1129ad"}
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