NEW YORK – As technology redefines what it means to compete, brands will need to have a scientific understanding of the factors that lead to success in consumer experiences, according to a principal analyst June 24 at Forrester’s Forum for Customer Experience Professionals East: “Why Good Is Not Good Enough.”
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Uu5czoWJvwC9\/HGQN16mlgwIsZzY9kON5hyerdlmPYF4RntgDcjTLanvywie\/kCFZJwzzAA7ALG++vxdtr6f2+yK11fD5Xtn34suYM5mRssZxrYqOR90LllHV7RRpyKUp+lZx9VupXQ3\/OScN9pFobycSFJtgdzQTwBxb+6bfotFz9YVNSkU4WZ2gdIc1WolnjzJUtrd3x+gZvmpq1YPZzjuq09DafP5b\/nbf5EWMfYTvCXxd+jp2eeXFKH0YEaC7CmaeGcj","iv":"7db695855effb90ca4048d693e3f5962","s":"431671470a656c42"}