Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"de7625c04ccd28c73d5fd29171154193","s":"da470067ab982910"}
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