Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"5a847f32e45ac06502bcfa9027d90307","s":"442534d23b5105da"}
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