Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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","iv":"cc327061d59e03653419ab2c8a350f28","s":"62489cecf58f6464"}
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