Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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