Marketing
October 11, 2019
Most important in the customer experience is the post-purchase engagement. Image credit: Narvar
By Sarah Jones
NEW YORK – Customer experience is about consumers’ perceptions of their interactions with a brand, and their memories are largely tied to the emotions they feel throughout their journey.
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7S69P7QSqIoNEt5CNlsTZsCfgqFA6GWhwRRE5qTvUy2uMhBRnj8p9\/m7kE7aUe1MgZb5vbt9MuvwO9+ztbd5unQlijRkBxpo2w7YtzxOU51ph9GYBkTb19xGLEkw4vdkvzQBmhx3fL0NDJ\/aXjK6kZVk6aUUgEsFvDgiejVeB\/vfEfgMFjF+7FM1Ai3BtcEUnoZf\/w2zf4uDozGobG+k91s1D2QpKmaJAkMLPxBEMzT+6tEG\/E65LOmc8jYIWQBBWnjpTLJy8VbfIM9II0E41myP3xhSEEnQHUZY4H4XaoEBfxak6mIwyuU+2w\/iRYk+UComJ7PwxWvqXLxUQJyBLjU5m1fIXevt8FOdJLvBoJ0fc8ZlLA8FH+owaaiKXWBgp7ZA3Q1uObtJL1V1N+PYpKgHrsbIczeYiusWzV+ogg29+KbrGChC2dB\/\/1N0KE9vMHRR3ua9mRDPWw\/U0cxpJTYC2oySjMZ7hSIzyeAXFwHr2Oz90+HsMS7znc37CbTOW1OvSGJnITDMdbbWjHi44rCdIAx8VIL+kvbPrtKVTKsFzPMk9B5hGFY95SNrGNtJIEnnU6\/vJZujxCg\/SgXQfRhDSi6Zm9SCuo\/ZpGs5K1KcBroWChiwXVVMXfv0qpeL32Sk542y\/ZbEI\/Br7Ynx3X3icirijPZH1j35dW8CQgCYsmgXzo5aH7gptVzeSUtnZ6lO2Hldc9KgqhZ\/ZnuuyLh9aUpV9uRtOeGvd2cvZuxPyJ9WeVHCBRTuBee7sksXJpoLi2E26sz3pfMeRoYmgLfglssuKwkdoRJvct\/zxL0WMj4dCAgqaxSljMQdxVtni7eUMwVhmjtyd10LXjYlXTJPB4MI5lTpJcXkCKi8bbp3zpI9b72bEVixYIHMi8MzkM9nf4cEV0RTOMa6U3xrW5ci1hP2L9bsNeyTtUKIfAQgMF+HcGHCUvYJouaT5wLt8O37JYRwkJSy7xXlyjDL1lAtSEqxR8knY4lRIvM7jmTuIqlYkk0ubGXUbOeUDsRNK6st0IMieaPSZaPAVQSEZJSJkMTfKR7j\/EHWeJsauvm56Dz7cdNm7C0b7oJthfYRX\/bK7rzV9QcBCEs0SY7kYtvNQaYO32YXsMSKWtQ9qvji57NLGkyOUbzJfzZLjR38mDvT\/h0\/jaZS0+NtTPLXHz0HAZdWUGZME\/t4oDByNy9Sw4JGDWXY1UytDY96Oc4JYuXW\/0rKRCcfm5FRzv3nQNIML4WNExYT\/1BvjgXlnMcHFN\/hL7iZi1Zkm3LJzwlgl7XNTGIuxaFC1jHdnaiv0SJZ5AQNtXvJbJwFkOldM51ZAuxaWT\/nZflo3GkTnry\/HwwUmeUIJqf6mB9Ht1Myz+hlg4P+ulpTy7zps3ZQ7QFRpU\/uoGQCqPzasR6wEw34Sdop7EowkARzhw8CbU1pnAHh\/sMC4\/fRRsjxDBeH3dASRlaG3dWZ4mMqZWSdqwArvkXuRH5VTbq\/S4s2jN+BbduK8C38H9o5eGy+g1iZarYclssFkyoOXNnGTu0+YUw525Cx33tX1\/3LNrv6iZaDQObOA5\/JKfB6\/okcOvl5OryORLYop6NtbWr6ptfD50GG0x4h05ntJYdJbqo7n0TGwL\/Qt6MOf5+ASjoN5T68C\/MMBtPs3aZq\/wcz0Ck7OETvpmy1lcSOtr3EfrK8\/qZrhwHig\/f\/6aZIVEjEE8bvq8umirtWGCZgxVeYpAhU+hD3ifRTV6V0NHtyklk+ZtUmlYPMd4UjbL8F6iixU2CThbOOipyUF7e1MiwA6FyYHTgXZNipTzzvFul17nXr9WAObLQdWoHQuRGQ09DTwFcIcCH8E2USI8P8olhwf1nCgnBWHtaitzSY\/qwYiumVJIutAIB\/GRecMKBl5V1nA1tz1xmkAmhWxwc6ir+sSxeXKZeghMUB8uGjyhk5kvGmZOEDzsrqHciO+d22lt6WnPZc6kpAceOc0Mgl4XOrFJhxMu4C7DWva\/ypvqmU3rhZMMNJ7IfxWGsu0Z+RBIaWhjJdmWU+M2jE+omYv\/aJXAfB0VY\/Og1b+Z39yfvnGIndGvZaSV+Wss099ZpU09N9ucdmVLY+xOYG\/oX2sz2yV7YHI6pM\/ZW0K8wSaHoQ4piLVPcb7gL8zPn3p13WWSuGVz797G8pHOphN8biMB9NIXBGzSh1KB6525Z2E9Xrv2etvOEW45YatJp06JMnVjPng9eNBeg+wHYTzzVUCS2FS\/no1Qd3GqB6rfZbDoCzSATtlACEAChRhY3w2jUsKBaLQrTCHCr3YEkOu43arOMUPAnDo8mqeFBJf0IX8HV2BN7MosC4aNwaOiNRNFmSI6p9JfJrS3K7hVxi\/zafar160pVuwBfvyJ2Dor5whnhnOjt0wyZAX\/Mz+x9tpkGRInEbP0YMFpNOppKJNShqzcL6CzIY+Jx3NvR21xtVifoP6geAcIy71J00O5WDjnV4qrS2+Xx7d62eY+reiFduynXS5G82A5b+tGSCdfW8oZmCT9Qxb4SjFSN7Vk7IzA8MnSAZv7Tkb1SGQKJuX5OAkPejHZVnpw2ovTE+E\/f2U\/lZT6OmmvstsGTfY76jv05VebXXpYWwdxIa5ygJVKWgy+7hUvGiEoGpHQ4vNDXyAwHPDk0DAf2Cx+WMoo2NJd8SHu3kJbkjkVM82XXPEkwh7GLdLUw5Wk5XUW0bhxQZFL8lfY0FOH68yLAbEjcf4wKUGSfmKJwsBYiu2auCYrQYd4OdRQ2MvObdv+QjtENoO+oU2AVBxjbV65rDwisxILci4FqSUyZ74eFZADQQhsOgTHwjtOOlRuCLvpaRM04dNwQgDuy4u7adCaHvTFcTTU73StA0\/+ZsY0fghE3LZeithtOr5IjznrV9kiAGqws1t6967BDu34riRp6ne1dS\/v0h0u95Gjv\/yoJ4xznXrK+ROg78ko2BVPu5qjkvRZ0uAs4uBhnZ78jdg7mazbfPptCm7Ok6C25FJG6gSlGppip9bo3DX\/ZNN\/ni0ObPZtZ8p+uA57yXgHBaBmBfGbAWpEHZTU2PeNiGexV5cnYQ\/9mPh\/zkhWzWTbeApGZPlfWquXWZ2yCB2\/TkY9JwAaQPfhmFVSKzKojxoMnvsWvrfdWOAXa\/KY4zj6M5IzGiXQHujNE4AGOVXi8rPMdwSp\/a2qP8DKZMyf6VPiXZWAwtS863xrSrDyju572j2FBKrPy+ElNcMA2YnBPP7haPTnvLBBdvXMaTCjCD6iXUNaTSqM6TCy4EECB48kry+2HAWvnAmisD1cPJ9Se9m7\/0ADwy\/tTpXPwZTgeK9BzPgYA8m0NaCq\/JueHsIdKkAz05JTGBO1ttMhAUA\/SI0F6kYb\/otEuuDKDm7v4H2+5RI0iSkYweHCcKDiu1kDRLr+kR0LRLSqd5eXJCN4Q09WJ7Cz+sgPtFe8\/F8GlqZvlZhqVroGvkpsspcQ9KX21GpmgG3WmiP7cd3+vAM7TDsoEcOHccSLCByKFHC+ITcs8AwDJk1ygYDEr4d9VVHQ+ohFSLfw40nRA3Uri\/3GR2h9skd7XkgD7pGaDHkdBZMYu0vij+R3KI1UGKlbSAg0XC+Aof6z2RHLDjMVB+q+sh6yASKhZGqfEVWH+T2eausLpm6\/jA+ReKcnCkWdzMYzfogJlSeXxEy2N5nrgpSmjXFp2PH+B1tKQTUxfK1M54N39hMOn9NxLhRHmC8GtJ2IGQfBrRQtIVV7ZoOsOv1zONfYoszqaZXuz7v5agh0XjvKv6kCSlpqjUwPvfzHmswniTCMQvRQMKBbbo0QehoN6yesL3rAsJQPYL+MvM7lUM2Py4qaLn707CtyT0rCzqM+2hluL69BGIok87eDZbhtBDdNqhegYIpvgnA8pe1rKQKiRBggW1okpZyWRuXPE\/aEIhtTV1vtK8iyiKQcZehCu6QUzJ\/A5A2jTutUAgfkK8gDW5aF6NpiXUoJBq5LkN0oM+mSe1pETJMjIcqc04cVhU+VtvGeKKO+mVskgLzBMLydcNaHCqcXcChVudiuiT7eAcRQsreOIXrbsaTiS\/Alums3n4J2yBBhiZVF4vKjVzniTB7mH0CeHTWZ1iyW1SRzRu6XaYDeHzIFKpI4LOAMVNVgtmZB5m1tnX7Z8y8Ig32VK1W67LMQDosGbmRo8x0H5n7qp8iZ1tUerRzLfXiIRM0HcAlaSn7iAmXhUc4ElqR1FrXGrMJaPqQ1mubeqIakwoAPKhulkd1JgSnuYNA9N2\/LvYhgNu02xgNgYuu4taAfasGl139x2cjGwslRv5Co\/pqRCaLWNUh2oyOT721tTdROxdDS3TmelQhsS2EWiO0NjZaRv+IwuExCQLv1r6TYb+8uY3+qPaUVcTP+8DZCIxmS72ObwtS91bzd6qdnAEkPHSajqpGsyqsNeOSeHx68LJ312vZx4\/CiTlNe3tRzSTc9HTz+UySGLRSo9Xrvqj3NUpaV7gFmgxTQlF9tezGbC6fulxdgDiby+\/6KmWwfp9axGtR6QLfQRNNynh6sDL+4ABONgh+xjfKzss3BvfEXgH\/ApxWvOn0YUrW3HAy6LOg6rrudzI0AeHCsIIgfRNgUeL7fy3FsPZXJhd336vgKkEZN1\/E95\/8yXZWI33TFqgYxsUldGBODMQMBwtm0S34hFkTR8GGnQUakC3iazkMXZG2T5e5Y5K\/XopZb1Tk8Nybw\/RLHp2cIazEs7Ud0VHn0EhlIYOiAdq\/hhvIt95w1MJIkZ1IB6Y\/aVJUjk083t\/LN6PIb+26FAO9GGk+7W5ABEeEBpS9mrcuNhcgO85UcwLOnQd1AneV1IR1luCsHtDPGl6fErjJ8WbBCxV3mXoBEQYDuNR2MiDRBXFwwqZYlxOLJs7TxEFsdwiGVJMut+jtgDX7Ma8Z176mXKENYE\/OxT28x+wzI2OLDHPfZM6eFdD+8RjBm4IJmzjYzVm0N+bDAZEwwZmG2gcp8CtEXVlJbdJTmiE9huDmm4PvrrF6YuTX9nzEC7N99PQjojxa\/LVzREk\/fRqc9WBbscFjw6RqsE3sr8nRJckrNNdIww0frU9QmQz5lzOHUqlgsoPkV16MlrbRX1w8gFlOvFOZdK75tqUJpMU1uNMMOIS0ibP3ij5BYIeWb0ayfix3JAbuClj1xRBkeSP2TnrVwydwQn451T4lX0pgGnp\/JpzExrusPf4ukYtDj+zmxPPuhUAH8MlzDOsz\/JGjjb3KxtF4zir2GDqa9CyJ6zH6lalq9v8KExSgpoFDJU4SR04Tf23QWxJ24VQ12z3eYILtuXXI0o4e\/PCAbLeCYymu71rqUsiyz270kLphPs8drWBhgglpRH44492feYp4z1w7xd1PbwJPQlQVzXqr3\/D69xMeQLnkTib6gso5mcceQ3Ck\/jIe0Tp530EC0xgC1ZzU8Vf2aCX9NUfGI76Fb4I9twkQi18PPwaZoQY0Y4k2hnpTWOyW\/Qonj+PU5opLHEfZYdSJt+GcZ8lWMigXrXDIDbDcJmxTRQbYOQufybgz36Q6U2ZEXhKS5gNo2u1OKN0HX94C6EoqK2MTKqehv46jp8OX4PGXvlIJAlr2YK1bdTwJbqQOHJK0OSUBxnA==","iv":"424766a92576605a984ca09524b349c9","s":"e415d7656be31e45"}
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