Travel and hospitality
November 13, 2018
First class dining on the Qantas A380. Image credit: Qantas
By Sarah Ramirez
HONG KONG – Personalizing customer experiences instead of focusing simply on product and service offerings is crucial for luxury aviation companies to differentiate themselves.
{"ct":"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","iv":"dc42f191ff22605de4e9d432cbff8a84","s":"6566a339c45a4fd3"}
Share your thoughts. Click here