China's online luxury sales jumped 71 percent between 2011 and 2012 and are projected to grow at double-digit rates for the next several years, according to a new report by Observer Solutions.
Department store chain Nordstrom partnered with Estée Lauder to tease high-end beauty products through a banner ad on The New York Times mobile application to lure consumers to its mobile commerce site.
Waldorf Astoria Park City, UT, is reaching out to ultimate foodies, beauty mavens and others with summer packages to provide guests with exclusive experiences and stir interest in the Utah property.
“Mobile first – well, kind of” published June 20, 2013 in this publication really had very little to do with the concept of mobile first or the fundamentals of deploying a mobile strategy across your brand.
French jeweler Cartier seeks to raise consumer emotions for its newly revamped Paris Nouvelle Vague collection through a series of short films that give a different sensation for each product.
NEW YORK – A Waldorf Astoria executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that luxury hotels compete against one another with guest experiences.
Hotel chain Dorchester Collection is welcoming parents-to-be with amenities that aim to please guests during their stay and potentially earn life-long customers.
NEW YORK – Two Siegel+Gale executives at Forrester Research’s Forum for Customer Experience Professionals East 2013 said brands need to simplify consumer experiences to attract and retain customers.
Jeweler Tiffany & Co. is grabbing eyes on Vanity Fair's mobile site with a large advertisement that aims to spur consumer curiosity about its Elsa Peretti jewelry collection.
The concept of a smart watch is nothing new. Sales of smart watches in the past have just never gained the same fervor as smartphones. It seems many of us have replaced our wristwatches with smartphones.
NEW YORK – An Audi of America executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that by redefining the employee experience, the brand was able to boost customer loyalty by 7.5 percent from 2009-2013.
Condé Nast is launching a French edition of Vanity Fair to engage a new market and expand its trademark style of journalism to different regions of the world.
NEW YORK – A Forrester executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said brands that do not use mobile strategies to transform the customer experience risk becoming obsolete.
New York's Gramercy Park Hotel is targeting eco-friendly consumers by providing guests with bikes designed by Brazilian advertising executive Lorenzo Martone.
