NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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","iv":"c9bd807bb160dfa9b7c838bb998f605c","s":"c417393cb3b824f8"}