NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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","iv":"14797f0149e47490355f0c2059d96e9f","s":"d8f9c8dcf186682a"}