NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
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9P+sgQ7VEYJoB\/1U80MUle128bheKpnN8E6\/LivioQG2i9WKSrtg7E3tFMkQn6c2bDq\/yNaf8FQaVNcPcgR59J91ymx8cMTYpmBeTF0qD+ClFkEBjmqmeHis0Omm6ARfOaMp4h8xmJZUg1qP6JmDAh9+i90gPlgCLf4e6Cr0IHbE4schtMfQygLBAl0oknOxS9FZmrJXbNajVz9klDeqdyBBmfQcDN9RYGbHeJfPBxhb9FvLWElWWhnrWNqw388gXEbyVSLmUwhkaZ2T47L39f8uLZWWO4aw0+BFriIYGqTLDrQlUyvg9yWsaEnO8irk12uIJhXPQ2i+WtEh3t80M\/2UXozcg\/dsYT8Y87KjaWkq46KDEZIHhYcHTjMZEfesnJXbQCwnNIqMlWpzE5T452Y2X9PrN5rFeyWhn0imKyfcj0Tn4XuI7mU3VgkwCoca8fj9HtA\/R1vbqK5Hee229riczeJSt4EPl\/cOxS9iV7PmZzaUO\/NSvmdl2m2l2pL1UKZ7rMU+9fpllgBrwlHVfP+GddWZC6nsrO1\/X71bvJNWDqGkTN6dYL+f+pni5CxAGCfKSTpn2Hc7ymyEpxmr\/QkVCFRBDVyc7WzcRhY\/eoKP5RrRgl\/JN+zIxEvVecY0ZTOu5rx2nye61it\/otfmYktE00s7xLDuyDKwbOb4hcd31jwfk1IqqJHBHghYMADAFjLEQ7Piem+c\/0XS5uuVHEfoLYnxRtPoRrCankafiiW6bekKcWYCRUAvkIqI8bqAiLDWCfsvXHo0U8caQNLf1Gd761ln\/m+qNr2h2gQku8+1r1ql5qJZhNyEsSGqKgeSUt5hv+vYEvBNvVbUJ5k2jlNKHseltXsXTXYU9NH8mjGdoREu3xBD4YHMiLAnGw5G7BjYDWDqo0zla4rNJjYPlJKuiwNmN9E5++tlZ1t+Re68pvgGo3BjlsWxhsaizFOiflWRB0iPtW2S35wrO\/A\/Ll97MCQkgDHxXytC9sFAPJCWTkmVyPHUjjJoBcwOgm3WyO4UY7w1TP90baTnGxk5h9SUsXwODM8g5ibyS5uS8Bf4uQGnFULye8VrBhDfGtTQ3KMySSlOPyl58Mk1KoAQ\/V5NaoBKKuudvGR5eSwwbMvEgmNCKrTAlXix7ZNGMs+lQqp51jVm\/dT8v\/oG1r+Gf+UgMtA072Xw\/ASo4uQwY7EcLEE4fldtn9XVarBk5j98SFM+TFbSmnAtMsUQwhhONd0fhGbdx9E3+bH8iF\/+oE05dsQBjXuimMoaW1weBS\/zOZWEGO\/3CHSRzk3VQSfRpxgDNXHnUbIkN7Q9LZpEihkPM7dc\/cDOTCaLxKykrLnPgl0hp8WRtWlwtOjU7+lbSqzG7kUKCRtS4sE+8BKC\/6ho6WikhDZk3yTwSchzX14PypSv35FMZgbuf2aWSVbDs4x7zvJL31aKkZ34cwm5DpNTjLhw8cE2T9ORE\/5BNm0KDBAB1hFa2IH8Cf7gBG6gDHDruHGvSmNSi89Axiqx+7N8pfQ50inqUZs7WfhskSQkCoph7pUnZWFoKBoiT9uUSq+Zx5s9dHuzGzndrcjnQg7FDq9l\/XwBpksLncDgpFa3INU0Qb0IYC78sUShwjNwn0HhRU9UGCHAXHCIWrAzPKslROuHcbWJ\/U3cV2+uqNI8gKzetMfb7hp2zKpekucaWIF396Pab+bR4aRr2hf0ydm6O80vqiv\/VxolbsI6an8rJnJ+o2MmMtZP9ZtYo5bUssxEWwV7Yc2uo\/xAv2ZPVdONPort1KJHGXw+Ug5guAlUJQA10paLDl8DfZVhdPqbsTin9tF\/rbd42WauXcxCZlyKQIoJRsi3cpqeORInfXIfP2wNnEmS7+r41ZRYE7X4ydRkS0LwHSEk2lKMBpwetiEp8HAm1fvFLiPYfsg5XDzFJATasKP4AMOeqhdS4TElFQl0iYCzDzGF+\/GwQMMGD\/EoPvh7e0Ib2NbtF+r1FoEWKrUJUdQP+9dPHLI8uq66IEF5evpTV3Co8bR1JTHPXQVR1QVDphE5g5+PjYQBJJZTOUUQs2zIuRvBLa0ayKg+IcMEfDekuMaQrGfAAYP+Mi9I\/Ag9orfVPXbfRhNTk2ABKRGr+tbRHxBiU1D9BZDiTqk+D2llRvKd6cB3saL2gHnE5ivcn07Nt0buzXMCUtk\/Ud0h5O7+vAkhgmfDhDWG6dYFbi9K9Zck+\/CmLAnb2QtDK9CjyIQMaEWrHvP7dYaVVaJe69a6Y4ERlmF9OOd7yrqalt9XPAGgiDYMDuCzluZvzhKL0lbTm8yzzkikyw+6ERycS8F4SoMKpGgsO9Ib76mTTIxS7IIHcyZPpAg7gY4WYzkBU5wzGwpX\/g9at0xTYpmxdKYWiwD3bReydyHQ==","iv":"d0edb714ae9d53e7e00ae312bce0f89f","s":"b14445354c605baf"}