NEW YORK - As vehicles become more sophisticated, the main differentiating factor for auto brands will be the customer experience, argued the president of Mercedes-Benz USA June 24 at Forrester Research's Forum for Customer Experience Professionals: "Why Good Is Not Good Enough."
{"ct":"MyN2X5oljFuVUQVQjErBwXxjXnt2sCaEJnhee\/ChU5T3CNQqDsGk0OsrCczAZY7m\/Aj6EKfdZafxtKq0psXNtPM6\/puO934bm04kGaGQjiFH0wSSMy3MSurgPi7O7\/RAWphXcodaETYkXSuGo88frBRDLKqUS59IdcZBgAjF1Loj9XED99L01u7Rsm2AwrukNdwkyap6PCgFC++7Y4vFNULgeq\/dTmGVlY02XXTT24S4UoGAcg0zh5HI0zRomQwqCdGcitXNho+vyZsnKZZFQ4mRRu8I7A6KMBmomON25hJUvF5ojUVepcpG8dUK4wf83Clzh5AHDDBdLRNw+y2MFmrKsd65x6A+UFGpD\/cges74DG6VMBZsp6NVY7DpcLdRuvPZJwhAWdhdOhJCY4mDFelu7qPIkPA\/iF55FMUDZhgXykCI+gI2b0DWfzChINOaD4V++hdWcLJvMYqbu03eufx2ki6SBtBVPRLhrr+onl2UXmcyhSAWGvtozZPUALGnZcNCCqtI4r1QVRTyS\/8e+31ye2JvhFWAB+jgwm1KpLU6Qc7Bkmmm+TGsGouw+j+qBSfylPN7YzJ\/zCCMU6Ne\/lBCmcLBmcA0bstXgjjbhAiamauXcr3y2n00HjoOE\/kxxKqfzZhMVVPQdT5fBWzNRP8DDQHjtIAVVTrCTU2kGCAK\/gQH5DEMV8W17tvjsvd2t+D3Fcae626VTkcHsJ5TBwo8cRSCP\/rNk6uJYJNU5sKMjsArJUHdxQDsNzF1TobWmoe4jTmSPFyoyLogt8kabYgypERLFvI5lVryddkTlA1OF9JBVLe1O72r\/xGQdWB9JRGLuOwImDMfZH1iKaOuMTPm8EDkFcnVy1Fd67W0tEGcxdMPZc459FDgorjaByI5nsM8jew8401BSAuoDZgLmJdFYYSGALoN4ToVmMNsG1Uj+w7R6dFMlGhAeEweaSZeYt+WBBMcEg4p9huZV1CZPGBr\/YCUeiOVrJpUfqkVK1qXRe67JSWYoQYmieHKJQ3UfhOKx1O\/rTxU+s7sdLtiv7lE4QZlQLtYdqskF4BGeIb\/RYOTltk\/5YqOTNVyJR\/xYSqIFbIlRUJfw3OVrD7+zs1s\/ZeOpvHBGS5vr7Fe7S4r7EfyiGDfTYOrfKlbHQmBA2VFYGyaMkQNnnCM9829S\/vfQaVmm5DeXJ5X+X24S+uzPJuhb+hrmfA5Vs6K5Sa4olBXOj5X+NE+DnxvUwj99upqEIj\/dZ9SlnrRaXVoyQSfuOcmXwOIE1IxIABtjlKLkddvwuIFHHRB5w\/9CR0zodCdLMFnRzuCu89mltDRbwLeZwBZSMifPDUfpERkaApbSL\/6u4DhkKE83vNBqMqbcVapwh9ZnvBLVwUtzmKYsCAT5xiFPbjX+K\/Q3HhvCx5\/effzPD7cPfbw5Q9VmOAMyNQSEiXuyGIEIIFk6M7OuFEJQ7aScWypuLQDI\/umuO9ZC\/E2yIDATJFtehSlI3HrdhMniTAqv63jSdxVBPbkqFxfI2orRqezlJw+0kqBBRSoxkMIH+1VD8IM+4cdoNcFLETq3ubV8fCJRwpWx2xer492FEl99c8kKGPgHG72Crx9139xcGhsjJNp\/BwimMmB8mLGsafO7XrL7NTj9P+EoNUgWO7dTp6QH1OgwuSI+vH9VpFCtI6qNK4Qi6EGBRabYN4PCGTz20VWWvoS2JV494OZfRmtzmnyRN5lG\/S9dcgNdXQKGjCDjHhqr8ve4zLkXveD1Hl9CVYZtn8e7G7gB6nmoWTjl7IRl6APwNbdv496oRY7SFnd6Mu0fZ3LUsTmeNhAW5fI9FCPOhgkQ5XtlFr+ezJ80A+FhKp1zHKn2J+crn8oDyCmG1CpV+VLHDMavokOo+zxKSStmBBdqOlcERiT3RxgyBTLi+IJ6boSI0hTUSnd9ggaFTru2EpPO+7kr2GWv0+RdQeBtThzfUdUgSBn9zZJA3ZERtFtlsdEmgFIPjql+UjI65w\/gdSJthpndS1zSEn7S11ItFloWZMAIvDuhuLvy0iKcyZttjKsHQR7TA\/FHgH6BzJhPtbni0mH\/KYC66l9ZalAMHxDAqZi5xPzsZ51llv+\/wrxTvzak1\/accj\/KYcVSzrKTqU3MnCWIkXnDHlwM9TXjqt0QxjX6wrZ5PxpgVcDF3721y5+PVh7LrUCg8tAcnk+2AYbkvZCeAGz2tEhsvSdq21QAcMv0BpDhTCXy2bMq2msx2\/nI+ujatqxIg+dOu099V4jqZVsHCGNJk2JR\/w8vNDPT7PBwSodm0y29A1JprWFNckG9ukEdCrLiLCW1rpRkrnk8zVusWWEOgHXoV+sEZsFuV4QEBvahKgEfvd4J+A3UNpfEb3VQGPgHFYo+\/9WLzWJDhrKxOb+DrdKUyzTiG7apIeRqMqa6nrNeF4v3jIRdyOW0CSxDh3DClL8Wkx9vUkTbd146I3to7rbY2vuAUTAi7pJbHMQOKah3kl0v8US7VryKM8fxlZyAp+Fnnppn0SuaQCwoAZEj24QNhjujZRcpVra+TG1Ktmq1exp\/mWErW5m9OOu8YxSqx+b7divWEJ9CD+1r397mKEabv63dt53whtuk7jpgI0b11hohr51I2t4h804TB7IAxgmqKzODT\/j59gcOqG+5UMI\/rh37WYjmfLjQcno5ADEXaz1UuLQRdEL86yGyv+zU\/4bb81oGwX989nsgE3EY1OOFogiR9sa700UWs1JgWlwRul5BGpB23QmHKY9xd\/P7AqSEgjIOQxNId40GHItDwtu+rfsr\/e4ApKl\/qu12DMZ\/VzALGMLCkgv5x9FcD03bIek9n4B7THJu5e+Tn2fpaF+PmrljdQNGshDTh48Fpp5PrsfYBXAjLtQz3jYWd5swehadv5kb1KO5pwkM7NekEW6GrZ69BQk+40mG\/AyO5SY8dAF5e4wy5QHEb7VWHzVo3XnSUy4nWZs9W3JN25a3qkZqS4BNfeu8dHttht8zhBLaxdjnQSnXo5epA0bxygDdiU9fKnMzmYrHjWVKnd5GQTfP89rsi9Dk83UtBzJB2bDKNJQn5VK4E6E+GuPUuAYWbW+tGPDVtY65RZWlP5NFHp2Yn6pT2iO+wKGH0ozZAg4sKdttLRQVFmkn8MO7BQly6nzyX42zXOcVXuUm7mXf0so7sWZQa2066sd2chSum6OJyHY\/3dqrjSCRWbUqCrdR9MUrGG0r+VdpQ5cWJuxeMUMojPN9zK37jcS1cOrDhC1lOcn\/UbZEdOlAeRzzkp8p5nLppTnx3H7850rpuPQXCiYYJOOcydPDkfbQkVXe4Vh1IzooOhTbERTs659ll0FfjC61pnjeLRjWupe1ek81W2zB3Kk1ccokVIfXlzUzT9iaO5CD19dxjDByqPFuldXyNXBYZ2+lR+8AlIzTtN70Fr+8vamqn\/CwH6mcDvoeoWXIJDejGyUwA\/3\/sSutUOF9ASLHwJhBOgsa1vYHKb4dU9EJCvNXJn\/KujNUY1e3Pv1un+VJaLQiEEz+HAWrHBNvTIoJs4EIsGBWfGKu30BU5+2Y1L7qFrNfK6gojzzIgEM8zYuVoe8f7kPaTQBkKkswOFMQVeL93H1gd8q62iFmdbBiuILxVtYzH7Cxy12NdC8vZD\/StMEEgwl1b1iIHvrSeK2No8XOwNE9VrSKDuKbPt0Go9C7d8E2JdAWpR4kODv\/7R0UlTjUI2+k0gP84gJCLvNA0x1com5phVZPc5SLpNpQd4zbLYwlDepoDfJHUlApJaGe+FpWjtdJVpiaqPr1aEZPZF0y0lHFkVtWfbtczFUdD+jdjAfg1sgrrXPfra31HKicAfxYHoV37dvpTqK2ITOQxwrHP68e\/2XKYaWBOutHXeQvrYxgfTpgz9A5VYa\/3xO1eb0uX3ebpxlgqq02HsSZ7D93THgRtdw8lE4d9nx3+RHJOfrLrs5GfCkqds+NSLOSHgEmQBVMPWkFG14OH7LpOeLvajPPSCdCds\/WpKSM+SW2YMsq0X3Hn5CDC\/FP2Utq1ji2b7dmmisFa7ZGryHylNCpUcXE6pscAxhAYrUqR9ebBwnrvS1c4ELKYVUouTiYAHAXkhZ0mpK0QrBOAnjFAjWuMeFuxDalLBgf3K1T9WSSB6zqJmEt\/92XU5eEqhJpf29EeFwOu2QXvzNOrv70XvjAYY4z5NnN5S7heDUPj03sO9zDBF8G0AEDcXO3DBJnjvGfNREunjN4A3hKdj5KGhNFoaGItdVPDHPVp1QP2XMG+6NMnBk4lA+\/R2IQ0HTh03pDJ+niIiho\/PSmPtbaV8bYUxzLPalMijPfjyBq3bJR2MKEiuBDndsRpwc+ns9x23Vo+MIadTKwKBFPLD8\/8pVEUgtKbr7Il6edZPwUe0vJMLk7tIABpH+A4kuiiT8G\/8Th+nf0pYdDofaFqoB61nlOLWTIm5\/SVfy4eIpSiHeBxOFAEIZU5\/QnnVWhqIxQeCW\/t0nFbNz\/7kuNU3ZwBMRXpfqS4RpiMDIO7xXViI0mYreIlyw6J8mkFlTLkPfJdpX+TAFDilKce7EnjmsyyP++tMYMY9CH8de1He9jZSaM5ob7i9Hyoa2UpRq\/bVnGWG+8+TTYSej6jLdwWwNOx96oN6TP6EHLd4CbCZ6ISAYlPAvpk+LDK3PtTzzGJF89BEd\/u4oY9txgowh8pD5vsRIBS2kLCxdBM9B8uUhZl3eA1H7xAZJ24rVB43wmG9kUgsGNe1JHB9sONYXuBu02N1YhsrDqRr5TcHT0cXhLallkIYSvBCsXFX9WSjC20vKSfCdm8wkTlBqz3T8Y2OEQqPv9kjSrS8C00IwVkbEV+HIRncaq32BafG+PZBenr5mhQB\/nl+6OOsBsuz4N8EFhyBPjs0cpwhNbUKcAYetr9vhTyxka9k6BllG3xMZphOqkJFJQVxANu0zeB9LbRAE4syosNosShyGvw0nIPvhLFxvd5jyRGMOamkICrjLV8DHD7fwwtKEehe4Ac9Xw+6eXJpoeVnIYBs0cO9gud6EM2aiIWQ\/grqBRX\/48XCL4V7aZuzQT59ci26WDR2ZuQmJ7qUD0xjcHLe98HZQR4VGNh4Roh929OJ+fguaB6tFEkr4jK0WWan3otg0sf56wMRO1B06zwTYygnSept3KvZWIzvikyoZvCGl7pIlkW\/vvLHVbIAFJPMR9DG+daP60fUU3rPD+NaTXHYOSDe6mtPllSR\/si4XpVirR0FPCD7c3oxDWtnlrhlBlBO12cKge+3t03ZIefuTtWVzweCWvm15PhXP4x7onQiVpSRUNM+NOYoQ9tGyo1T0BB4TV4EN3wpHzmW2uQSnlSvZcjpVGYN7qGlVzlCO+DuW5ZfLk7Q+39IKbBA+jLaBWLMx79G9PzIKNTK5pdAos\/xdVKYBjBYPE3Nh1OvnlsRg0kgxWO8UFIS0MYPDGZ2R84hxza5biwJBZdVXAbGDfN\/6hOTbOKhud7SzU7CMHgwWhxqirR0lodyxk1L2JvQaAAsftZJW5wjpwC4jyHjaCqPRlBd59E0DSVW4hQ4ka\/8cgHJkQa7\/Icyv8sRNQYO70sxuOrcF9ZOjyoenUKMba7VGen2xy3DGq3f9JCAEE8IrEaVuB91M\/LpLVTytIRX29jmYDlfGgxVSws3B8BeCVM2z7XfEgDAsZMNrZqWoZ7GqrwaeJoNhWDivneEQ93eTSzQyYVHosloC7Xes1vP3aBG\/36urA8ocIxkKTL7CoHe991Mud7DsRewjdPR7BTFtFrJjPDQ2jCRVjlh\/KUDtipdTVacXfQ+Dpo1kbV3mlVCrz6X6TGzxN83FX7FSn\/ldCcM3X5\/SZFkLDz3nLMuXQikphAJVsrXWv7twzgVwkYYX9ewoALYR8IQ5dllxgD3A3bT7m3YC0GNyhZkqk61lbLIYFPU0v1FXjt+OEP7JjaPTMSi8uXwJybfYLtW8yHvOl9YKb0HORhJGxk9YrvWipKsGh4kzpJn0TLIKrXv14yYtgpnP0YcUzDK8z\/I74TkeMX0DCrdifZkUzyF+VBKzFhERm5ExyyHb+zd\/XrPXhkAXJV4lLIu9SuBtyqjojimNBQNQzTt8g48StpbTcvQbPcA2OFo+pYV9Nc6u56zG4RQNJprCTFaur5BKgpInGHJStfZpsaTD7e8XBUpYjhQ2NQVVzgTIMGY5Nj9DQPCSYrG5DuEp0sffQihZs0cHjRl9m4tQpLfHmj8JZ5kcbEDiiDDZO1D0i42Ykvb3e15Co0hBAMh1jzwUqwxvnXN0OwZFcwKnrliZ6NLfuejXEgry5bPEKISlIfIhoi7LzuPRebeKPQjIc2sOtsY4N\/j5IRy4vY1f4vexQxzJ0dVDs3KHXpQkgsROUJ5ZAf1RJFPcovy7oWIamAQwEj9oAIA5r0wFpWUdjHRknPlQhH6a7mH9QcMi2pm+uEqeiXkxyD\/dIkmJ+kn\/7zugupBoA4ttj5eAI0u3AAnWhefsofc16+Wck68fdo363G7+Uy6NcVOxxlsFspPioXHIVwRHF9489aBVKfu1DkNbKtgOkUMllTduY5TtSiH3qg\/XUF8xU7K592htG0ECNwkwevhcu2EMaBvC52BuZ1Z\/B8A3+\/juliWU36PRaNh5ajvMU8qtzoc5TwgvfirRTJKOrS+GbTODlmAXZe4cmvQY5z4Nn\/tSv8j\/zyY8r37KvuFLzmHSeJX2z7Bl3KMUCmqwJo1zFuaQuCOS5NgdvGbPwFfT+74mBmPPocF6LFAehT77n0nQXHVK2arjbo01bgCJLabdQM03f92mZ4CFhayj3FHuPY8hOT3CqyFYlgzPS\/uQrZToAb2so+m0856le7MIe8dbih0Ronmuj49KsFD1WzKe5\/NyIdwYNpg6fei9hSHfZbMZuSXInqK0dB5N7d6rA5xi1tRc20uGuHprWTmA6q65+uCRDkXBCRq3vORfJcXNFXveWJTwgzMjBxgub22VrpG5LmKELFWQn414ElB2KnTGO9rwNfmUWH90wmgSXUFnXwPDDp0MBqO5+ShDneLrODQwVUNUFuky3rZBWDG77x8C3em7sQzYcnwldlRW6\/DRIydPmpUGv1RWFnd9M8+eIkCXNSXvqf8YvW1t0i013xzPCMbC6+1VxszNNA8x9lILm3YGKkd+fp9W+6NbianJa4KKCqHRCtpYiXY328v\/bFSFay26eJ9OIRi9zBvbG\/tYPKzW06JU4OfntjByQjjN2ru2vy0Pv3elGH87d\/hZ6M+utD2P+vRxbv8B1lKXIx6oholqmdkaIAEi6YYqJYDJEaMrAeAwAh62MdaZI2K8rhFbCD365lax+jUQ0A==","iv":"245c254a3b23cb3c22296861e786ea0d","s":"ee0b393111ddd163"}