Software and technology
January 23, 2020
Emily Pfeiffer is senior analyst at Forrester Research
{"ct":"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","iv":"fa621284ce0685c72d2ea99ef9e8fba4","s":"0839f76c0f64c976"}
Share your thoughts. Click here