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March 2, 2026
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Retail

How South Coast Plaza uses sensory, exclusive experiences as differentiators

October 3, 2019

South Coast Plaza differentiates itself through a resort-style sense of service. Image credit: South Coast Plaza

 

By Sarah Jones

NEW YORK – South Coast Plaza in Costa Mesa, CA takes inspiration from luxury brands and upscale hotels for customer engagement, choosing to think of itself more as a “shopping resort” than a mall.

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  1. Vestiaire Collective study links self-doubt to new purchases
  2. Explora Journeys invites travelers to rethink sea experiences
  3. Lamborghini onboards next chief people, culture officer
  4. Easter creations from pastry chef Maxime Frédéric coming to Le Café Louis Vuitton
  5. Luxury Unfiltered: The AI reckoning will separate true luxury brands from imitators
  6. Lexus chooses social media sharing for December to Remember campaign
  7. Estée Lauder, Audi win in Chinese digital arena: L2 Think Tank
  8. Audi joins Major League Soccer for upcoming seasons
  9. Waldorf Astoria Goa to open in 2030
  10. Annual revenues rise 15pc at The RealReal
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