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June 15, 2025
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  2. Ronald S. Lauder retires from Estée Lauder Companies Board of Directors
  3. Regent Seven Seas showcases largest-ever luxury suite
  4. Off the Cuff: A Q&A with Gustafson Porter + Bowman's Neil Porter
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  7. Bentley Home debuts picnic collection
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Retail

How South Coast Plaza uses sensory, exclusive experiences as differentiators

October 3, 2019

South Coast Plaza differentiates itself through a resort-style sense of service. Image credit: South Coast Plaza

 

By Sarah Jones

NEW YORK – South Coast Plaza in Costa Mesa, CA takes inspiration from luxury brands and upscale hotels for customer engagement, choosing to think of itself more as a “shopping resort” than a mall.

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  1. LVMH, Dior sign Paralympic champion Pauline Déroulède to ambassador deal
  2. Ronald S. Lauder retires from Estée Lauder Companies Board of Directors
  3. Regent Seven Seas showcases largest-ever luxury suite
  4. Off the Cuff: A Q&A with Gustafson Porter + Bowman's Neil Porter
  5. Dolce & Gabbana's new Light Blue ad virtually indistinguishable from previous efforts
  6. JW Marriott opens first property in Greece
  7. Bentley Home debuts picnic collection
  8. Versace recruits American actor Channing Tatum for Eros campaign
  9. Actor Leonardo DiCaprio appointed Rolex Testimonee
  10. Luxury Unfiltered: How Gen Z is turning the Birkin into Wall Street’s hottest commodity
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