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April 19, 2024
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Retail

How South Coast Plaza uses sensory, exclusive experiences as differentiators

October 3, 2019

South Coast Plaza differentiates itself through a resort-style sense of service. Image credit: South Coast Plaza

 

By Sarah Jones

NEW YORK – South Coast Plaza in Costa Mesa, CA takes inspiration from luxury brands and upscale hotels for customer engagement, choosing to think of itself more as a “shopping resort” than a mall.

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  1. 'Writing royalty': Montblanc celebrates Meisterstück’s centennial
  2. Audemars Piguet collaborates with American singer John Mayer
  3. 'Balmain Beach Club' exclusives go live at Neiman Marcus
  4. Jimmy Choo hits the green with golf-inspired capsule
  5. Saks prelaunches seasonal styles from Prada
  6. Fashion falling behind in fight against forced labor: report
  7. Luxury Unfiltered: Brand stories are the secret to creating desirability
  8. Consumers prefer ‘new signs of success’ over traditional shows of status: report
  9. 2019 luxury spend expected to grow highest in UK
  10. Dolce & Gabbana exhibition coming to Milan's Palazzo Reale
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