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Automotive

Improved digital communications key to service center satisfaction

March 18, 2019

Porsche topped the ranks for best dealership service experience. Image credit: Porsche

 

By Sarah Ramirez

Drivers report greater satisfaction with service experiences when dealerships incorporate more digital communications, despite automakers’ delay in harnessing technology.

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  1. Mandarin Oriental restores Italian castle
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  5. Luxury Unfiltered: How brand value misalignment creates billion-dollar losses for luxury hotels
  6. Aston Martin, Apple release CarPlay Ultra
  7. Luxury dips while tech disruptors drive $10.7T in brand value: Kantar
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  9. Pierpaolo Piccioli joins Balenciaga as creative director
  10. Hyatt taps American tennis player Jessica Pegula as ambassador
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