Automotive
March 18, 2019
Porsche topped the ranks for best dealership service experience. Image credit: Porsche
By Sarah Ramirez
Drivers report greater satisfaction with service experiences when dealerships incorporate more digital communications, despite automakers’ delay in harnessing technology.
{"ct":"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","iv":"02eba9bcf8b502cb6058c6c93230e99a","s":"b26d4d5debbc6657"}
Share your thoughts. Click here