Automotive
March 18, 2019
Porsche topped the ranks for best dealership service experience. Image credit: Porsche
By Sarah Ramirez
Drivers report greater satisfaction with service experiences when dealerships incorporate more digital communications, despite automakers’ delay in harnessing technology.
{"ct":"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","iv":"7bac535e4a38f18fb57bacc27b0ac632","s":"a063e480cb4699e9"}
Share your thoughts. Click here