Research
January 15, 2014
By Joe McCarthy
Half of the mobile sites examined in L2's latest China report offer click-to-call customer service and a quarter provide one-click email for customer service.
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GO8Ol+yntiSxlAAU8skPCMdfcmhgeSn+sB5FDSPsOyfIeajHwfFORQEjtZprrUSzJXtPf4u\/Ls6DG242qaNw29i5jeBWh79HqVO\/xyYTDhuezIfTJ4T\/5oO1BOsG42o+X6JZNls1duC\/YBdW0my9zV\/kp9GZgV11II9GKeH097AgNWUkPVhbAEk\/OBQfubpiQHeR\/wpp\/oK296qN\/bCNa5JwEpTORVq2djbt1YKVWQhn1kr7xslAf1QUFounUYwTwz0GkMW0VJB2HOxew7yZdECWBnNKmZJB5iGLuZ7u9Cy6aM34IB0RM9LN4\/fSDlXzZqcJi6RVzUsb6jN9Qbqkmh9s+VjuR8ZgB05zi3d1akeJB6bwuVkDOoj7Iv3sKU+t0q0Kh4qAhlR7vyyyv4h\/s\/om0y9PK+n0Dqn8VVP0nLtva7\/ayuqcAUSLKNJ4FHskvnYev9DdZhK4EGXOZRvr9N\/rjcATXlwDh4NPFs\/6tce+h4HqtlJ0DIM+KBvHLq1itEhguUFCKaORvk8dN\/CIci\/rS2hDLcODRy2URqM2XufbbExRxaNlSDbaHpfjqEkn7Hxcw9sANM9OqwWGNKiCBky08F7KHmINNfoqtR+9wHQ2Di\/qs2Md20xkwRSLEaP2et\/I9vbyzwX\/5DsBjzwjsELHr2L2ZkBsfMMIYkOsBy8+9eyiPVEAlcBT4gKMcFs9BF1Bffnhd8pvjOhiSl6KVHu7aJf1R2iKe3Zp8TFNZ4kjC+atvUzhPLq0lXOQHv90BJA4gTuVuEBsWTvkDv\/t6EmXDqRnyunK2tGpz8Jv8RP5ErbuVrpXZiaczv+ywwX1uiVDGWlv7BOMRhXJh3EpdThwoaM1AyLdBlR1MEC5kL8TAJkVF4unUPxxcoN\/t\/vPf4Qu+yw3mVlXB8t43QxwRoHmyT2r0r6INZWrFr3l73xJY8BdZtCFNdHxuCLmseVwjWavyM85IyttMrHEE2hjsm1qdYN1jngu+KZxK6sgyezjzFiGcXVAy7MIT+MJte9obW0gUBjhv3FKD++HHEZZXUuuxxMgNGeB0ma\/lfwQUvF4MmeEPp5RC8n6xScGni2QyqppKSyOHcDm5m4QEBx\/c9c4WOa52NIEFOi3L\/xR9sjAma9ZHVYUNBclNTGSRgszaYJH20QZ69tK+HDqWhUhFqveqDTfij9KzaAwGAZZr3iEDPXEflOl5ErOIMu5V4wpBGYUDCOGa9+7GrsDNfvRdwS117eKKO2y8q\/Y3Ie3QQnINr7OrND6JNj7kF3Aqg91DG4oPUr49klNDVfWpvQhq1LPq0KmZPebncRYkLjrBCZeKvNt1UkbUiU7X+DmhFU6nNwgRgjLFkOfmVgS9bgjJxvBEC2FPF4swN7AODXy0fVKa+39BaTyDYfH17p0NGyk8wKG5Hp2VHpL8XSuvyLz8bgqN7d9gr0hcaaj+ekhKPc7pjS57qfeJiCYV1fxjlf6PJGcswfNjH2+AY9m6vaqRYvoWDul0tvhWXNT3UihMkOGjVSm+n18q26plHuSnAtzkAgU7pOypbSvYrEFo1KJ4J4jfGWTVfbO0+qFL7piiHPRfh4eKNIJys5xcIm7k9PiBV3enI7DtR8+LMrEmytcnM+HfquYXCm\/eMrZm1Q8IK+EdqJaOg3yPV1rCmlDMbUQF3sfhMwK9K1Be4QO5RvedRgpSLieX7wHlFydTo+qYtUo88NPGdogAK351g4BCh\/D7PPKExYsaQTufERQelX56t1s7GylnZUxoEWzjCd4Uc\/Lop9VKiLR55q+GsFe6ZjSIs52BYzTQKZ+3Tcv15Tx8VwWjUSloqr6vtyAhSGqp6wtS+1ppK8cALeyG1STmR23z\/Uxo4IyEVOppyxOxUSq6Pt70tRVIpgn0510\/MVtSKw7EfR7YLogQbmAx7ywauQAcQcEVe3Q+6Y3VYjrYvocFEsx2c0CS6CxAyxezY3HBNK20csC8x3CpJQMAqk5keQm5Ve47HqTYZNj3zueq2X37ikUe0rLbinuuILbV\/40GcR8aNC8gpbYQZkylxJp\/njVSXdl3YdQfDB74zQmiaKqkhuMpWs3qghvvWjZShHVO4at6\/xoOXyZatm5chD7\/v6WzVyR+0icDnNSnBW03NRbdjUCERkVkM\/GM5Ouic9MFuSmLjWnMLbR2f6Ke78IxQF\/xuNkg+0HL9w7Nro0oSFwKx1m\/B7umtC7DvdmESfp3F0jE05Ge31cAP3NztxbMf4rBthvlH9\/qzLBBQ0BJKqR6cATWlLtxi0FIXNj\/AVRYN2CHs1dUlikpUbJmOghDqWzV4eGVibeUeuWyTfDzW06AXpsyoz8N+Tz5Hjn+Rj6KlUzSJE04mlEqWuN\/4NrXRh3FyuosMkle5W6RfHQ5JXnbIJlRj7HvJOgknAe6YfBCcLtubPxd9RpGvxuWULa+hWMb4oGDEyTjxYyXewc57nL7SzqgRq890uYShONoA8OOnmvc0\/ggcs3pR9o6YyUgPj8L8UZWXmQm8IhLMiLZc9CLqxi4EfLevDXEr7desHxhO3veljrpxrvjlw1afIpYEk3Dbbc1sycU7wMockIy3fnCZLhiZNwNq2kyL8h0X4CARNk\/kQEhOqdajGoL1syV7rDjFNRPy+nXDLCBvELXtOIXwDbNi2vRy+I9OSqWPxPE48h91wr8oKZXDOPw5i40URUB5e++FblaUs48pcY3WnKiptpiNTH\/KBoNvLWGWmJEVlL0UiTMiv3k7o6KWix8hUrsmQXGZ0DRgSiUzjpwIkQyb0xZLHLUj5t6GdpPQJCNb2YrIVqUe1Pig6LliWrtwJRDyAO6kVsVIJWb2nYFjEDVsdqGnLOW5PMCdOcaCVf9y87dYlOtrRjrS66o\/fcXNXQzH9gn9L7aYgOHHNZAKlSixye4gsbnQSsOVMc7fS\/I+p3795fhbKfBMkmLBgnD9eWhLbwSCcPiCEvcpIOiUtIBHrZaqpKPjcKimfnRm0s86iQatF9kvR3TLadb9qp2pQj7ZaD96LfP2e1+6hIM01j3oQ5UoucwjI5cxi3JlBoLsaHvqfhQR+FWe+I7BUGfAKDO15CmBokOhYfoH65srjDTKz7EOr+fFzasJklhlMJDjYnc6ZhawTf8tfyvjdw740YdEG0aQ9hXRFCcGHKKmpS0arJoUxBC5pGOHZVHSmYd+qQEIV8TFPunHXhw12OtJxSB1hDg78UIGBFyUJ6W1fV2GYJ443eb3n9451sLAp2PmpJ53\/mBMUCY7b\/OY+XavjCkRssCpU9sffAtv7fD\/Kil4A==","iv":"be1730fa2c72e60b6bc084e69625610c","s":"0134393870135272"}
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