Research
January 15, 2014
By Joe McCarthy
Half of the mobile sites examined in L2's latest China report offer click-to-call customer service and a quarter provide one-click email for customer service.
{"ct":"kp729PLPLbaRKwvNQvjnP7kEZHC2ur0+KoH7ywhXutfl50B1+4u28wCge0nfg7RKnhZOb+VAkTmnIp21\/1Q76ta3zF\/QfKFJ2\/lEFSyaqEjAYXkpzUwJz+8hSreEvMhwitD6ycX+BRUR2G+2JMx14a6FQdjoxfCmvhc74bPWXr0gmueafMkDCMUP9eAKQq9Su+Of9TsgVot68LHytYQDssy1UX+G226cFiCZd+8UqOPRLevsPAr1DFz6ljZb2w8B0ht8RmiD3xuM0q8VzfUiaPTxOpbxgdGoJSHm+H74cE6lkqBW8q+6oD+r48i0ppMb8Visz8LYBLp\/ag6UD+zZLc8e\/MD41QSiD87stGdD7NIBZDMJavSAybfOyuEUfckJaSpu5rkLksiPXQhmf0EPbNzgKePgLX3yIqeRlMXiaR9TNidK6kof40sXcYLd5So7uXABF3dIoSmCt0win0k26PeQ3cdF3bEAqygkBvFEI033uRmRYvaFye\/m\/uVuxufL3Qr2YDM3J8uZhjyT7mmpz5XpMPwRRq2aXiRgSObTqrt2oPQaaExeeWEnL+aVlykkAlayoOfbSMafaOjmpFx7DfZnV7HUsSHcG1OJispgiDNTb\/AGS9b1qO4hJeCL9l+daAoyR+3MNMO1CFVfzjKPI5Lv3WUMHaY3+BOYqEQL+pGu8LYNyqSd\/LyC0l64W9hqow5nKF+87YLylcEB0tbMP86aEo17TsWirMnCUDkVaDoB49rD+bGaBIhS32yAZ9tvpEyZ8VOCWu9Kg\/ZEytzDx5t0GkwY4bYrmmtuzmEWUcpek2623kqkng1Ns9QmtHQkqCsZBP3A\/h\/f0sfvuY1xPJJc6IQ91s7kNuQ7BZDprkx8X6sJNLJMd42HZwOnx41xHAsTX7ozLz9aeGFKiMaSGS2NmiJGotSaYfpnWVHpfjimeN+VCbG2D6g4jwfCib5nkKWB94yfLUSi5al5cFlQAfyB85itkj2LVHGY4vdk2CODVSX6MDB\/qxpjuLqGOFE3ZugWuYViSsLzaOKEucsj\/8eLcE9h8Q57Kah40R\/UebTin18eMCCKLpnruqfLKDAW\/6nA3GlfTZWeB5wzd8aYsRjTDaC\/G9l67BqnCY6mcXc7XBNnj9W01YRdpdp+n4epPFNAntKLfmvy2KoPLfJMcBsf1I2EgIq\/epMBb6xzvFd8ZzMRJNFUqARhWw8+XCvjjLhhBamTVYE47iayvhpZc1OCn8O9msHKP8Q4kFKOUtoy\/DUvj+UhrkEAL38h6Ql+4OMXhLIM14+ZrLH3reFJzDrGt+HgrVLdUFq2dgOmrTaSD9QTBLJ\/07\/2h8DniUq3uybLBhz\/Jzap\/CxCMo2Kc53xaRAcGIvGOf9P\/RKt4\/jbfaqlMN4JEVlmsCK6UEogBW1lcvjznxKt7Mb0AWLPTZ+GGBnQL8939cf0ciRk\/kVr0SbEobFyLgYCtggjHJrzSu15\/tpjdjohMP5kDIgXxvpQHtrL7Vg3Eexfb3ktLs0jxJ+XOjsZe7X7bZky3N0Ro9SDIiDc\/XCM4FyTIEsibqwzlv8WB7eJDNlwaMRcgkvLlDADIf+4FWlQl9oPwCEtl\/mQXTRxbqtBJ9CfwiG1TC0pzVbwQL74bUm7ZojBZLYj+CY0BjJ2ETBuAn6tGLcshiYf1l47rfLAklVPvPk07F+xPWcSFQszoBZoil\/ngjMktvlAkCyLelWzSfGuTHQr3xf9HDbgoaE5cmnXBz3IcQfZRijmbtzcoBNPfWefX9qHHyoJEYEznSd37Ttuyq3l\/064A7HIJNSCxpYNBvTHCUH9lBIg7sEbXNkf6eBP49ik9p2eLDxtRh1qgKp4HeVleBi43WBzI+LFz4Cdka1CmjIXZIBhr9+KsPUY2d+l3s4WONqfGET6mMB+k0r0Rg9C+Ko\/mCqYfgbQi3vzhfHhjXNXUUetrRdqrk7gwC0pwDXAAnD6y4iFZq2dhozycY9FMvU+USopnu4MTktWvQdqJnATNTC7P76nCp+iOMSkZoIPP6gx\/WUUMqOQkiC42P5ioyuYMXill5ZAxlXyKoOTT0YoUgNWy2wOqyzoPUclXWUZDY6HjU7FRTGcCDXY\/TD2+LxttFntN8aa1EqWf9ir6RVMYBigqsZBuYoy+ds0JBr0K8C6x6IepVeyTamtPWJaxF\/IjiUnIUEmCrsZZ1zypy9STfW50TrVwpovZx+3peERcODbywgAWQXGx48XoxO+zF6RDiXCb0Sw5\/a8YfzFH9iDT4w7MufjdpfGJVZ9zxcSLLDHrl8s9M5WZQJfQWck5w0\/0ktUE\/Qkpwy4SPIA6WxVxKILpQdU05KjTqU3HdeXC3bTJUmNoyTy1vrxGrLafzPbn4AKGaUxICVXFm\/uxYzkxMogoM1X1oi0Mv3crweo+6LdLOL532Iq5Tju3BSPAg2mBBka\/E9t952jTb5fkbmRlcVeUjIjlvexCc4ZKxoZpRRDK2Tkwpu3lz9KTVIS00sMqhsUDQlkEdDYoRIMFvhEzvb7uJei5ShAuQXQvCjSoyh9DWeRHz1lAuqDspDo5EgmVELduCUl9rz2u15yKPwagiCAav9ti+rhbmDu7sUDZ2tiDcMfnDpSZ2e3oUtqWUMs2PrQ\/chAyeDSmmVmIW\/AdaOuW6o8e3OveRqC4W5pGjRDQcSW4euaX\/2kNy7kTSDyRHzzWtdC4hbq0dz\/\/zRwD45I+GFfbX2hRsic0rveLitgMs8F6pgaK7\/SXeRkiqDkt\/d5d+qrhMd6USTTp4KrpcOmfLtDkghnPUo9rHuVBnmt7YDY2FWbwRDf6vMDttONH0AO7jH16m+Us8e6EscHu3qd9OxJc3gyRyeD2CRMUtIfcyOUwFkZnLUZf7MZZrjHJMRQZGxX5m1MzqWjxoYtOQ9Py83ZGphJgiMc2bSk+Vg8g5sUxRtgGu9o0IMsf5S\/zYY9bgnW26eKaRnyMAOJHxeHL\/rmgRGonbHlQqH5pKG6WVHMmXYoOVVeZt1pVteTogNTSi8\/X3+8w5DZ6ZGUzBH4khJT2Y4R5Eda5BQBHqc+51lm8b8DPtvK1Rt9rau\/ztw1oWSE2ijzqz2AMVXkpagKUwVZ5CIuqHuQ7xSTlF8bdESaPznY\/pu4fYw6DPgAR6eAgo+B6L6JdzFy50CmwMl4mlo0VOHtEAn51CkukfrO4CcAMCLp2vQL\/6UK5paGuOUZgW50EvL3XIVEfMeaYxPwS6bqK1K7OKkvPoKNWHFg5PMCPgTG1Jh7MAgCqwCyuVuYgolStAwyNlOPxg+5ltW6gh8HjgoFz5OsPOl4+Htd1\/dg6mzM6l3yd+\/AQNG7FYc\/cw4LnH+DlOqPMTIUZcdFSbnmUck0nLq\/qjn5qioxbnE57vgVAimjaqtuZM4WPCJnJFRPF9IX6cr7\/YtBRE9uyVMrfFmrcqKL7ciiUSzCW+RQkcM9qJx+ClggZM7MChXumqCWXcxlK9hgVzEwqgsAQlXUEjoLwKexqUmX+L9NQ3dHRrCj3sqCllR6+g0q62sadBlsKikFvFw1DpQQzmxK+3tXMh3VYElwAEf\/Pc2+CQmSASGVNrDdus74njqt1M3+chO3DE0nyhZNz9s5r2242sRXYaCWbMspyNMlAHvP\/XYECt4fAiF2qb4Xf5\/EW+giz9fNCwC7A\/eJVAFMod8Mcxn9Qga\/EDCJms6d5D4tBfbLqEy1UgEpccpcx1a9QavZlq+dV8vQ21rCQIwt0+Lv5pUk+95F+AXnIoSpZQJwW0TYayJ+xcFs5CO2Z2xjRGuY5C6jsctJmflVK+hlmPhkrzGdR\/j8\/au\/2wugTh95Fc1inWtHQR9+IAqdGmbqRoG1izOQnG1BmasTPN0gy70PRtvltyuiDpzbvYT7sj\/AQyIQHWmUZvY8mdrK+owZVubJh3Jy\/RDpIUxc46rbCPF7UerHs5eULahKg8o3qq8Jhcvo7OJGxAu2klNAWKYq7nZ\/91mFa7jv6wgllzCttp2A8g7d2aSsCYy08okbQSzKXReOeNkTvja7LN4\/3ph\/Iugm8epQGUbvYiYgaxVNJxi2z1i9omMlKpQzLHfkb\/xshkdnlMXEG4DV+nyvKtEC0aARgM+xOwNo98E\/G8yD7RgRnleTxYxzvFAVysWxUfcCtE3ke6qv6R9cc5FIObEN9WtQZi4kjzg2Kmyhs543GlVkEhRs4nOipZdR6XQz+I5UP4XSVBjR2zjYv1SZ\/zVHs5lhRViX5+rs50kDL1LJnbRbAIa34gxT2yt5IQQh4QRRDbtTU8yYdTcpatJo4sWbEH6msShRL29bTuNaQ8yKf55+OLz+gDysPrc+IyL7k+RtS1ufnUIvJB4HwTqVg++7iRtqOXkiBkabTJ3xrt2r25MyyKPTcoY7PFjjPjP1kN9KFCBLgNXCq0RmT6slg3l8ASb7t4T\/WFqhgsNZJ2CasuPDsEicbJaLW6V46OqT0KWthClwkTJ3xKtPcsGKulhevj4c1ilaHgYQtjE64KY0TFn4Lut\/uTVEMjnQ0Igs+IavWJxw+1wnhdULhAejWLIW7RkPT+NNQBw9JPyeT7VSOdw55Hu5P1lresUiuA6miCCyzFwoQXyCGY2Zu+dybnjoWi+k7d4K7Bp+MpidF0yx1KGJjcGlIEseh4BcxarV\/62ytz2HgGh1FWjEukoDhcJjo8s0XdqdG6XTRdTPLH+HaLnvgZCdpWLwSRsB05vepLyi4dJRgN3PtOQ1vPYj+lTmaVHCnWjuQDENpuZ+rEnk+idtWnrXMH06YrtGqXx8VwZUoemJE4aWA\/BQIS2PQiy3t0pESDxp\/J0YSYFpjsmGYtXNzL5KIvfFHpD7ZZVCQjPp0mszUegCZbKwJFqAHII5xtBEYPpbJ+biRvyk6g+6qbtwtFYu1irbSGPMDIZmFDZXFzyy9M5LUuyY9kA9u2aVN4tnT0OuvDoqSJQsVxatHKSNjcg\/GEM1NHf4rtKKAb6xZEeVifwLcbWjvPenN6zRd491P7Qyz7f08Ofs5bZB0AbLLXWVJq4olyJT0riEQsNYLQqyEuIe9YYXuvWEgT2ZnsThz+yl6ZLJUV+geqpsh8fHa0MuFFLqkEqst4mpplNOlFKq9\/dwbIW1JqoNYCAKMzer23uIrPRKCxVH29pjNNJdDiOq56GhrGjv\/PwyPulDprFWPUKgNcdHdMh\/T3WUSwhDZrxNw01LE9\/UX1U9keJBNOfudCVyAgRZg+gsyGcTxAqvGqajUlcvUxAffBE9mvmOcsj7z0sSfiGd8H8eVnD3BcAoR8WocQ2vjCpMO\/INNPoTofWgGrrg8M+KH6GHT0ltdNQA2k\/UDUYeRH4nFv6vPUFLjoSxSO9qWcndlfgPkueyO5NTGLV9y9+iHZ\/ubbNnFjypN5YTlpX4Ux6LHlCJi+0r3ZeWv3kf3mJRJpVioUK3aGLGUWS\/eIdUWx5LybNncT2+AfACXB2MyGRbQbgutaIlEyZVO4r4\/iC6O+abBtZKZuhEnDv7Zz1esyaVjhTc4UNDv0+npGPGzBFbNIsfxoxR\/epBAp+nrsQilTBxyn+uFtS6ZMRONWzaZi2YSVp7dED29JFknMu4Zyn2K0zPnDNyJreudmA3giwQWgO2FGEsL\/TW7W24FBrwSmsnyi+9QBNYLrILncLGHDm1LVsjIJbtZHvfKBFUtpUCLOBOuBdYzZ3lBuff0ORVEFdHZ+vW7hj4sxOxOcHk+QOzOf+h0CWSQ0IgxUexdAYacw9hivueLgHl29g5JOfoWcAh08PuWnvs8W5RPO+ynjIjt5wArLv7L5JwfWvqVfstDELeGKwzF58n3y0ws2CVrgO015V9LCf5QxIc6yK0+MfvEiQ+0gW0t90jXs06tvNUxNu3tWRLOqFF9qfs1VNV+oGp+FnubrnKsVRCtFQ6fXG7doU\/Vjt8p3nyjb+0322a3jRCrsXBY7yYmBJBSRTqrczU7aQD+fI7SGo0SHKxNv4nHb6krUEEOEaB6BX+BmfqH3PVwwYBNpCcGK9g0IUclVD7sLp8z1PDnYWxc0YTx9Qb9Ppb6EeR+IIvF3aKU2f1v\/p62mJzgJnpwUQ9dMVMN+ocqnClO7LA8TF6M3J4aVZXKpmn7DcFNtpu6n1XxElrS5xQIqxOlKtG1jdA63KgrSPfcIntFuSPQQfwqdQ40IUBCpQ1N3XvyAzE9r6C3h6KAoYbLs74N2CjVT8MXvXtmrMs8skxBE2bnzLeOjcHs++VUTrUD0gsQh4VqZkm++FpGNwl\/Ck7TxTFFSzbbds6Mb9506WYm9cAzHDkjaqfDxs2Ly53GSYVz7\/P8qMae67UmWAQE4r8EFTHurO2uVMkzJwSxy85\/ZuV+gGFplpA7WIQcOxHHDPLBQWHLc3eKYGD2qDYaG8OySDUTEPv8K5fpjdwZ+5sKa+O4Eo\/ZRplm1pzY0WOBzBYamW0L+u56qGsM4OxPzzA5bJBlkhR6gLvLRMsuCy0X2JF2Ii9Ckmy3Wwa8BlDJiGKJB+wIOe6lpMG5J7pyi2NiEzZvAu6Fx\/LaF+Qzj7TjcO7KkMqLJFnpknxIr7D2PtJrrOVtwu609aoMRfp1HCoTQPdke1BUcVkDJ0NlT9kIrv5f9r4xxxqLYrNKw08FPLLQl3msUybCwJX4G87Y1qhF28ehB5ZvcMc5y8b9yvwJFNxk0eArKGxdPhZBo06igBueKxltZW5MEswrOqtERme1lNH2a6CPC9Mq4o5cWtQCbPcxoL7bp7\/mXrRu19EsL1Cal3psbenfyy1pnoAS5uakTPQXZNLI4Y\/bTFi15N3SGDd\/Gzz7qWCvWyq95clx8ltgq\/2tgoQIZVZnNMxICMPrkltFc0rFLbHVlegUeI66y3bYWLnPyrOlJw6\/4sqey7ycONazgOqiIgrdceJ8jQJs7C11qvw2MOLcK7fEjYQcvdHFeW8NtyTsGgJ8V9RkZ6IiYltQ62kZsLfMgfTLzyRYjqQ2QkKEn5kpqFI+V4JvoDPv8CFund8Z+8gsSTGbHWy8VjSF7hO1vLNnGN68YDmZSo5NhGgcm73ZEcf6w7jxPoXlecBVg7ozJWEz\/9EpQiFx+VikPKePQ9q6b081UYBkYSnl\/bfFhGiQgaAuc8PIkUzfn4ipGqN3X+z9qUpcsUG1UNk8NauKhwTN4E0+y9URg9AbZz3iRs2RWw1CZiKBudLxIhXlkFm5hbh\/VTPYtkoaDw1eXU5UkXDpIRBxP6GMw8kWuPIn8pqttevmYDLvMpbdb38zatINR3tl1erPvxwaEP2BZSuhqBFp0AQnK8kpA1V2En+n6NnNRtg3R\/jBe42RJb9Gyp11OTi9Kiqr+qboWgyTN3lwWq7zNlYMBTtwlVBlSwK67lUbXw0pT4SccTAWsIAcxZtNrmVEkSzSDAvrFxfR4AKMYcYZ9uSHD\/qNm7dPNWXsTLmwx3d1Y6KCn4pe7Vlftsk1usZqO+pbLcO+xQGwfCYRdrRpvrXtz8na5bCMIeH4AHQDUKlRGKR29vUMnR1fztafmZ5cEeBfv+AnPpkoQfh3G21rQNHqo9CKdf\/GxQV3cNCU\/K31TU6K5FNsFL+XUHneR97aloELevdARZH207TPO8yIdh3DMci4XM6PTb6LWE2Lc5x1w2IQRcw9iHV94RY4MAzSw7t3PGRiP0sZzrhqoVkI3F9YCdMT1jx+B+Y0Abcc1lZkpnTeIciKdauHVgL41Ymkxec9gLtU2UNdLalu66u8tHOlam7i6eUZrrR8IdpsDE9gVkflpTVOHrrSSswVEuw2Fr5MIKZCPXmBuPPwa0rX0c0dmk4BzjzmKf\/tEDNthi6Cfv4ZBZ4vB+wpAZTaKQ\/fG2yemr7s6GVLtwPMeovO62P6tukQM+kvbntrUOsdKUPDyfG2mAeBDph3fZnifF2MzSAAQxOexM4AG9\/iTFap3zBtNiSgDdYYXhKgrPdSc44+LmWVEOSXKA5sxhUNVdRpnVbIJv0NNLD+JP9G6GSzX0aJioGDiBpcvBbJxpMBzTRfxE\/z3qBGbZoKfsKlAifwwjznicc+r+S62VkRAprBaNzqd\/g92M\/hK1XR2hlD7bBXacyzX0CT74NdpUBYEy6Cl94k6bmdF8DNmKoplFlqBLIO35HL\/kMuosQ1X9HI4vd0xbIcyeqnCKcYOmfKU34Bpxus\/qrUHRwxy9x4\/mMIeI73foR07j67KLcC8i4xEO8ux+iHbMpaWxjik26Zg==","iv":"d63dc6ba9314d248f81b31891a36badf","s":"0f76290343e835af"}
Share your thoughts. Click here