Research
June 22, 2020
The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester
By Dianna Dilworth
Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.
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","iv":"cf2ad4d19277022c5794964b49ea8c29","s":"b0bbfa1ebe5df42c"}
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