Research
June 22, 2020
The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester
By Dianna Dilworth
Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.
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","iv":"9a305be58f29ee2f32daf75e0d643591","s":"2c062b7ed01d456a"}
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