Research
June 22, 2020
The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester
By Dianna Dilworth
Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.
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","iv":"eb79f27b9f770c310b5d1153f3ad54af","s":"eaa958d75d64893c"}
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