Research
June 22, 2020
The top 5 percent of brands on Forrester's CX report. Image courtesy of Forrester
By Dianna Dilworth
Automakers and retailers were held by market researcher Forrester as the luxury sectors delivering good customer experiences, which consists of consistently meeting customers' needs, hitting the right emotional notes and even having the goodwill among customers to forgive mistakes.
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","iv":"787533cd57eac69d2696ce0e2d434161","s":"abcaf5b30c297d6a"}
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