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June 2, 2023
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Research

Luxury brands should cater to consumers socializing at home

August 18, 2020

Consumers are using more digital customer service channels in the covid-19 era. Image courtesy of Accenture Consumers are using more digital customer service channels in the COVID-19 era. Image courtesy of Accenture

 

By Dianna Dilworth

COVID-19 has transformed the retail and hospitality businesses as consumers become more locally focused, forcing companies to adjust their service offerings to to connect with their audience during this new “decade of the home.”

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  1. K-pop star slots in as first-ever global male ambassador at Ferragamo
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  4. Saks houses exclusive Valentino summer collection
  5. Young Chinese consumers embrace positive future outlook
  6. Marriott Bonvoy bolsters loyalty with ‘One Point Moment Drops’
  7. Tapestry raises annual fiscal expectations after strong starting results
  8. Subscribe now: Full access to 90,000+ articles, reports, videos and images
  9. Farfetch shuffles leadership at New Guards Group
  10. LVMH elevates artisans behind Loro Piana’s ultra-luxury approach
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