Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
{"ct":"wiyHloJp3vgr5rKNtqeE9jhNLnNH1pBtzZl1pUIB2rat1+GTfZv\/b8hMBaMXSyIF1F0NnYTIYJ2\/ADcuitGacjk8A9dU1\/5IHis0giDO2HDsUBJjCFDS2WOpgZMu9Qe+jec7NNuoNURN5XWF15aaGIoaSfxST9IiE+90GmGlZR7b5fM5K05s2JZZTIpQYiZ20EGeXgePpE\/oL\/jnszChauZzBM6Co0znhBebvtsv+sFhn1bHza4UdUH6r7MC4Gm7eA\/rYDINM+ZVO92zA8C74uCIy7+rng8u8hiuzqlDUamoPp4b0SeKSHVkSRLMkoeoIaluQVVb9pSwSFlXBFJMS6U+pDw9Du2JhmtXYyykyFpSGDwOTkzeI62lYvkEkJEHAQW6hn1znwnAqpzdU6\/t7yZWoFYqbVfw4KyAFVeafRXLDMkkMN6fls1DeO4tvcMFmosxAT92HEornKjEI+QSbUY7yOdwR9x3Sb5QeOjSPAC9sKRmtKe9VlHTfORx8XgrhPPSpkLI+ZF8LY7kbcHnpFg1sdwi6vm2u9\/OKpuwDvpNwiiCJxc2zUvwrMI1FTJ262n\/EwmdhR6FNoSepZvj2hpAxdFzm59RX3Vxyy7tZrgU+n+TZRZdwLjS8XMRwyW4rqfRkfvjS46gMy+96F\/TtvI\/bIrl6V+EEellHG7oIaG4KLo1ZkzXIzkMm2Mzzo5FyqkHPOFYr26TvaBvxEpROjLwFOEFheu\/L2L\/Pk9sp8TuNP1MGAE9XdfCWQKzVaBr+P95u6Viu4uVgFIbWGlkedKSjrEQmPH2L5ZXLgomr49Wf851ZouBLikB358FDGDiem\/cx\/T+3l+NCxk\/NJWAXfn0el18T\/qB3WwU8uHlK0Q7DBmgBvQFaPgyreWS7IFZj+pfI0sEqi4eoXpOVSjjSGn6xRhsPFMsorUCMBmSfCMSLjxCxBAQ5NgyfITPAbaBe3O+jsj8Wl2MX51b7h84plHqj3shgWcEnMqCXcbX0WDMAD68ySXwnE5363MKzRWeN53dfnvac0EuXHpgxcEPwX+\/nK9X9kj59C3OVqyUc+HAhoGTPmOLEOZdt3aHwlNHOYHX3SyAIdM1DeuVTGpGXiOUz4kGMBf5DUbb59jxrDMMlGfOQ0EeNlTSFzo4GZIPUNmq+qlujlLkNJgAXwoI3GiZFIsow3kWgY9XPc\/VEY8kTHzvLtV5S1+ShNJrwCv1KnEb+jrLtq9TZMoUqa1cgG88r7BrgSJ+92oH68\/9dP9CmQubKwubbjSmlO2VjNRZLmj+nfnKTAoUBfEuvXD1iOdeZlX\/lhCJP6XghJx0J7XXcyZcjYBz7Ds7W+6d8EYrXNAhle+9FxNhQFMIZnRvh+tyXh3Z+R66z1nyAZP4GM026oYer7KqAhO+OYpIgomQ6MwCjRiVf8jLfYlVMst5Gd9RP5styK\/64UIYXzegxb5iuLeXG3swPDVjSXvXNm+kk4BpEuwtz9Q7HyqdjqXFobJT2vW6mood0SwASeeGjYhkBZuJETiXpXZuFj6nm1La1Ws2uaA7h7Pk0kNZSiq5shl3M7YWatONksF5bn9DOH18vDZbQDXJHZW8jpkaFbZKSDDBKwX\/q+CS+kxZzoQPSx99TTR+gkmdynULo7GK\/IZTPd4STBHz+6D+FEk+nJ0ZSDKd8GMjmNXUUZCv9Grf1rxGnAZhQi9a9OK5yQuA5nzUKDSmzNwupIn3XXi2XRjIz9mJVVfwv7fONrh5kTFmkHPomDsFBe9CpwZ4mcu6jv6zCC3j064AXUEYKVKg9fNYkXJi+1k9SlrzU6LjC1wPzwHblC1U1ApQ1PDRFhuqGa2ftq0NxXu06zgEt3gVtgSgcn0GDqQYLnt6krbB60UNNgG2umRcZurl8Fh1fyK7chC6\/pTEL2SIGnSKZZpAM4l\/RCM\/XNFiVXqgImhkH7kB+MPApTE5CqPN+24KPay6EV4BJZ3JgnbaEz3V\/oSUS59usf1gB5QCfDdqPiAg9xedluJEuGT49wwv23yz8\/Vn0pjn\/dV\/w2ZzyVwcIJCkA2zHypQepMiKA0cgBDphJ5QNZdnj3oCJXGRtdaaPcphP8F5MDWlnv8VjPtLz2JZF6WnqgH9NExZ\/+NJ8cbOAKnOkmOWw97LAm10kwsCpZxIZKxhJ\/gKq5Wc9c1QzNOZsgOSVpkIdQPcvwcQEkCmXEnx0Ii\/eHB+cWpX3lAvZwSK1qFCWqViL4WYw1+ZLVB8BG3hHGip8BRZ5NKCV\/jixP8anwFnG7eEJe0XjzHEfZZtGt4w5QUlS9pSMnkMFPWjhbPwIXS0i7LjU2Yvo9ArJV2IfApvLyGRGLvBczBP6H8dczSb+Kk4iWa+zB5Ab9YmbEluLxG5C3Yw64q834tWuIi2nJa2sorjNc\/qKl0SgWV\/O+Ph\/R7IZgvdfuVgm9QR+slaAoiKHZr5bm8GhBA32TcWbRm9OmsBzE4pw\/XWI9Qg4FvNe0lzsCXYYvbw0SwXt+yapzmMyieDJQ9QpiRG2LJmXN0k8ow41ZFKoFnwv9dsYBWvrFD5BI+ps9Cvzgb0pN1V8sfjHWYv+Nv7G\/z0ywUzZGUdH9pUK5lEA0szPGMDEPzexKeHhWAMx+4knTYQNFxif\/Y4TP75Ur5PKPXA5TAwNLTKde2eut4L7rIz+ym6m5ZlI0A1AGjoLK76MaizjjFXSmgDi0oV\/CwhaeF2JP9gYr5dKIjJ4khRBnC08i3vMReY19Q0WU4RLWubEmsS0RFRQAdZ9+97vY6UBDNl2H0u0ZOSL9MR2zuaFYYHyCZ7BuCqR4WHK53MQQf1lVI3dwHgXob+FuIUtnmRHRKE1GVZODzgu2\/UsZpETbc7wFME5O59NVf0hGnFmhf6amY7YmNVayT8m67YQj06kfCnG7d+BPWDMrbmXcG64wXAN\/RQSr8z1M3n\/pkuImlne17ZeulXRAM+0ALuLR1zaG6V7HFUehsG9uJYINDIkpSwaeprc5xPCbYf5eH4hvd8Hp+NUzppxqOogNejOsV9M6NL1JJaa3o8MG9AvXLlJSrA2i21zatG6EtfKhqoQVhNmr3qywDvCUV+IuQojZ9EpnxCJmZw\/Xysomwg15Xb4pwSccU\/UfnZqPqxWmwNhMEsbYAUIeQVUD9n5utJ8ZGPGC+79a9\/v9U7zYIzl\/+4mQ0GdZ+sTzOmoxzkGPm3OyFydjimABCcXCdPmv9EGjDkA8mA4TolZgF4ni8L0rv7trYj\/Yu4H8KKQGFeV7yjHir8udFR+0LQlfcIJ4kg\/kp0HHK4ShkuU5pV41L1UXGem\/Qaiz9PX7Ma65FDAxZiCFi9oP6w\/B+KgVFn80j9KwjmKWyGj3QkTB\/FJZPXoO6F7Xw7iZEKJ9hvNBFAGxudZX7JAoDcKcVwwArqTRTg1MSlaUu9LqHlyS+o32TCn4f4ZoVVkXckE7FRc25JQcIKgEV1W5RO1ioVbK8LPpBppZt15aeiImk0hUuEYPAJXq8UFFe6mxDTkM6TydQP+21AMPdG62nHm9FQ9fTISok5w1bveji1hak5lOMLRN57ONQvZgPP04aU9RX7xikkw0AQ7NA2o0iznV1ILnEw6cDJHv15SvfVpt4OGVtPK8dgiyP5edIYZxvz1N6dsdQbDLbv2JpBOUp0vfAWAtH29ZXLO\/rbQXKjMVpYkmXbDwk4UzVX+9hJC2yxTfQ0ZTE9qW5LwitrK1ZLwIFGndTKDnJuaUbXO5Gwv4aiZeEEb0\/JDzSpO3JQO0vLBMRG9I0A6dGuWNNKM2dY9kWeiISefF8vQ6wsfTARK0wW77NDOufRE3LFsoLsGwcRhJkFuv9EgOCxEJY26N\/TC1WUpVqeDICGH\/UjDGCnCT7N+6aQ0\/RCQiolPLOdKn5SuuL2lx6QsyAC7vfm3525QAhcgGJxgLErsagXV\/4xONoqyuiTpk3uCH1kqD3S0vctQe3U2GIXAMv3NpIbu3fkQer9HSJyJ8XJ5yT\/qspbqCwni+yv6lcyqO9+PEmb36LzsVF+ShtJMvFV7KZm5akOBZXwKqhO+D59f1lq3fiFu\/WEdY4hFR5zgsXzVVJ9wI2mBIfJOtt2ACLwXpZtpQY7Jz1rOQBTQMBmXb57EbA+XQVLAH97U7fPVroRMvbIGHj+7WihtNZ6TK9bNsBzOG3BvqiTzJqc8rxM25uE7fnC1ltK5NwIf+A+qW0sZJmWHh6PX\/COVYe+KqYDxUsZbzJXky5VA\/+eYV\/Pfv4s+bOGvklmiLWt0G98yQAHiMd4toLCcymsExR\/a58dogTgieFHCS5F3dYR2AltDQ9gdIqzZZoCmRKG537Wg0qsBdCMHEXRsnpikuN9ocQIr4oMGz2kE7E1lhyb5Ifa\/GivJ2I1lNwEmuWC4TinHsdk0ckQX4p52LNiyRzoakmEtUyrNPPpY6BRqivEfoVrYaf47nOmGdhYVL2uDjYjSP\/FrCqdLjCVVwwlzYES3BMi+vQkMgWn2Ej1IIjkXdZGiKooSxKoeq6R\/xueDd2tYlvW1d9OQ7UG\/Ufl7ZZXYscHMQ0jBfD0p6\/unmofQPb\/t2AH7XuWAJ2pz8fBAUzWUZwMZdpXwilJDjQ3jKkM\/3CJbd8gBgRcXsXcDRxtbzH4w3Eo5jSstz1QkBdrFcMKDEX\/8\/Xr3SdRaponPy6\/LFBguvv1ORmEom65+t00Tx3HEuTdPBY6xDNuFQK4QCIUewuRLmnM6t55nh8sf0XaGtjkYCsztiKmIGZz3XHnOAWoMEOMvi+yxqTKxoxnOiJMBf6HkM7117cDgTTkPHcSmo\/6P2B+n7IYQrcAEP59fg4\/KbStsSVLE7cusSV+p96ECnLBPTkTVaebdeqLxO7m2aLSsGAOVIj++l5YVaIVDLLgipLKrjj4iXg6bSNAnkN+izzE7hoEWQJX9Yf3EMc5ryyDTMhhD5Ey4YLCYD9noNhqeZ2Sa+Sr6neMY00ZSbN74ozF7\/\/HuLBAMM5Z20+BmvJQEn5txTrn4gKCPRBMrH1SDcsBYkmMV0ToMARHtIlI0q0SeORB\/DtoZLoHNFVzW+YU8G7+gBxj1xxLzOt2VSIWKHXLAR9q9tCt09hXFjqESaDBSH6pVya4D1Z0V1lrWox2SGRHbX9vUyCmf+gICMUkU1G43UEVMvbySulz8BNrnHA+h4dWy6FStqq9oN\/odJGNz6zydPH1lx5q\/MAzcRlqAZT+RP6hNFmKlB+gAoqgGziPAJ63cveAQesFQuSv4dfwj4MQjKxwZtfpN5mvgwmFCenGy65dzNn0r7b98ORUG76Z95MsnPBWxUiSdUv0H0KB5PFu1m65x14h\/h+YyqFjTBxSRG54ivMJhod8inaQKZ0Jbfm\/afbDW\/dilpN6xTyrtsFxtpAc2Jo5mOc2Y+TKPqJ80OQDNGkUu9wQ93VpLHcv8ClQzlzgi+7MjJXZxVrUTdDMGflE+mlSGs4cICbTprAtipFk6IQdFp1nTuLRUPHU10WDteOD9b5RawX\/CuCbnm9H3798gTA2\/6xIz9sYTkieyL5C90ATulxWFUaKAyU4OUTcB2ElviS0FBJIKyXm7QdUt0Pg9AO455KCO7XKtVFREAokznyrI4wdxT7Do0eHUvAN4j74Q7nquGA4fX6lGlZsJFdSSwseVrGWn\/begXV8CKIU800kVKSnHqSHV\/mCm8rB9mMZpUbv319ImEJw92VMzKiRzgUqdrhYcBnx5BXLcb1UIrkrCkghBqa9RqH1uenQjul+RLr881Fe8CoJRvQtvM\/5eXi0oYiws6Ntz4Oez+\/4jSRt9Zv3r\/InrosRgenUQpEU\/bHT8lrFbIesYXY90Z1IWl7ZTGKE3vsxz4VJMW4UYhpUwji3E9ksCj4op1W+GPzIwtDzNAHpMJ1Q3\/Zc15wGggOlEe7Y75zttHEHmRqTqCKDDm+0qBoxIj\/2PgJok9sHzeXjRLwmGAOJFNcfdRfjW8VAVD9u+lXSlTMFJJYIdxDSGjyW7W1aRCLuMG\/W2NWlwRoaIlmXXfPkR9jyG4J2828f5e1k9uuDsKnspl22MpIeHgmrC3LAcnWeXr238rHlxPaVErbzT2jvqtTOye6QbZPVuzOyVCpwAJDYWgHr7aQTIuMru37ns2JU7JbROcNaEd+ZYZHD2b9EDpRHrpwuIG4IgvEpqrbg1SSxDjsg\/HVEvF3xNDzQ1TkOsWmvd2uPWqv3D9UScUkkNsS6IZB+m6gMtx9C0WmhGRUj1YsZecflLwphoshI4IN8Rqu\/heTi9vJiAoRtyD7qSbgCMY+9mOf7PTr5DTewkMAxNeIPVvd04mhyqAUS2p\/WDqnmRMNYih3zUECeqe1laWpiAmDJd6ODRPJ82eHiO0X+Ei6vPGVkMS1zGQFSf0ab9t3WvfIy0DxoHdjUZXAiqJpHiDZVohbfhwTSoQXsOW8l4cACb3O36t2AWhv+\/0SN0JnS\/m1zd7wpiItT0b4Hi7JVN29cIj+JhQ8IE+LgdiHVGheSew1nrNDg2HoXOsM6k19bYWtXMcsXBwqD\/2bMGEJ+jHEC1it0dTJjHHAfW\/h84\/GB9hc\/OG9MM5s+LWQ0kfAUId3TTDxPJdWHApRE3yLWoJsVi3kj5WJ7VE26mlAPoF+HkzvXAI+44p4W0iYadyF5qH7cdIpMTa3n5MPtoUID4FofXZTECZiR02fD9BeWCSoC76yV2fXG5Dp0U9K9rdNpP9eAHf2D3XJQ6HdTTZSaGKpqTY1MTVR5Wrc1+f2hgahsXsZ2i+gRYz9la6SetWTfV7n2K6p5yS9R1wR8b5aYAqVgN3nGF2\/AJ5EZ7duOgPNjVwsHAp9CBHSOn1R3+GhpiOcigrO3bh\/9Oo32hpTiCQVlDn5IBCkQmQdi6bURNhj2kZlpI2A+nUeJgDx49WEKcw0hEm\/vWBxQO7plllC9J\/UbjGjetMIRQ\/IdC\/KF2SGsTAvQMqXBVrF96q8hlpb4OgO50xlJjzEWLZJRQKzGYc0aNZK68lVWRFSyFMkA53MrCJ7QZ+p0bK4HNtgfUJjqhPN7MYZ6z3cvPAZ2k+tod7MwaiHr7SgWDImef0RHDXOhV4V1pPZIRCJsteKOBA7QtevLZKpeQN2SxFjDTHYFxKgFmXpusI3ARjlQ2KhZwIikTixxVJ4vM8RO5VvRXGI4FCFmWZOxx77UbHWeuIMopq+2U79m1OkFkFLYHu6xFbvcWhRrO5O99lHYmCRt6m2fF7zBu+WlJHItMXeDxV7kgEHLY80ZY9GJFQZKTmX2YFpbtOBhq5ROQOK\/q2wiviZdJ9CKkvXOnu6mDGsgydrCk5ZmywWZq9neUAWkmqKFy0Vb3jzNzkwhOADwfiBxQtJeI26bzm4hFVs04\/s3o2J+uszTlqYs4PoGSri29YF+3ldIoJB1dmXofKyExakn7fGsiw9tiAmm6d9bqFrVPHPEnsfNlD1qkaZUh7tBy7\/w3oY1L+7mGgh8LMPamZsAHPNYHftUBgbCq+fLXlaSOSTtaLz1ZBzztdAPlmIeyzX3wsZKdKbnuyyea4vNe3MTXpPWDi9uGmfgNrIk7QHGwgZGwu0iSxhBfrBng65CPAc2JVHoI7QSJT\/3j3\/1n+6B9Ci3PNwElgHSM57Qkc16W234pHdO4mTJi7LUHnBgCGGjO8X1bIC\/zTvx0W2rTu2cxv4ZQSXXlnhrG3kw1cZbStwehBmL6Jk9i6JQbtjStY\/\/VrUpwF5u+NyM3SfwLIZQ\/DXGs+0xEISRGuEqYBU86AsWmnvinJ36Z0Q4gdxuTNCaFDgh0f8a9tjkPpgQnute5suackmbfNI7utc\/PG1K5EjkYzt79vZRsDSZhmNP1Dz1WuwbKhLrwvhwKtZ0alN3cLjJFMzfCIZWu+haI1RjnfsNhOPbufe1bOvXhjTg85GSWEt6EqzAJ8QU9zDoHIgThjHyq6Zx5w1QNHzSJcH+9BkJG1To\/VSk2FyhJH6nUyVNFd0zsXC7OKzERAsiV+4K8taNjR73XM7NjYWNqqyEIT1zvxM5ymB2lXYDZu2v15PcTZFcm0YD5YR0Zf70r0iojPFU18eRkYq0WiPBSpzox3XFfPSUU9mj698kzInJIIvSK4aGJFHfiS+iPzPo45\/ixYoPsTTPfZ6vJc76ns\/6kTiN+UXntYQ11o+jG6c++u6UsTy\/3\/XsZj2m4KDt\/XKtQBG6YnCFxfr1nrpNEpugzd8VF60+v2CJx2kyaIfhYiTMt86\/OtZ0meSiZD3Q+0wOzTgFNw+DdfuadGMF6Aa++CJyOLU3C+JFx0c7cpIPGXtICVmEziGWWvT71\/rIXwBX9jS7JebIax8JE\/Moaqisnp\/d18MGLR0wEsqCD3Z0QSrA7OU6A8G2jXDGHyOB8MP\/E3sQw0ccaUsED57xzJqNC9\/IDF82tR3hKnHQuSaM2BImxICH+N+EdurAebIImG14cmVIgB5kUVwGatxSXtGlSDnqtQrPwqoV8w3JObxGWww6A6QTYgpJBpWTOQxbmQ9jRAExzr2HND7Ny2gzyXNAuJpB1eXn72iN060xcbBPtd3l\/bje3vbO9u9w1UV+tT5Z7eunWYGF3h3l8TERKztZ58Iurpp\/YsipXN\/Wgjey2CRJsIE93+mi0lpQcuD1hKVHlRj1jqEpJGxxqw22363vGbP8LcocWwhUZh19TvrQCOdLrAC\/Dx8ZP65+8to8R\/G8IB1RO1oV\/UsI6T9hleR33ojbhT0wyVct1uGMOjVz8LtZWJtv\/zHwRgsYdNYIONyeLYI3aSRNpuAgONgxaIs7RxBFrqdbYVhOZkl9wCqTpUoCTN4cJLnbF1DRfCh\/mP7pQ3viHd6WG4bT5zYQ16u9VE2JEXmMGPftO9RXmkGVb4m1DEmcv7JNNjtfkGA9AvnBNNtywqKWFWNVcbUz4wm0WZcrTUeSTARvXDcBK1D0FEcD4swJV+CE23E7V4lsd9A6jSwBHTbtm2PilUWvPkEqawbKRsyu7i0Iru5\/dwmxBN5CHUiEjOR4aZDJoPnOgeAJw+k3nxnmrIH5Pxrnezi0DGfuo4hH88kitT\/Exbes7kRh79VDIpxsbL6gt0CpCJHVRNTWcm1Undi5ONQc4pXBwhti2snRItu045b+1\/P\/4\/+0oPxXY2tA7Hk0IxeMut6SOQmgPwCdvNN\/PTQI\/lqkdECMb7yaun+x0xz69IXmPkg8w0rVpKG3Y+7qoIFfime1qTwYKfFrLaKkXhRqgM5UqcIic4Td2fTbGQZl5SFgk\/PvXzereo08EEJo5N4PYvLpIPJz0pHPpRx42CaP\/83ZThlSSsnj52spLwWmmDL50P8xoBBX3Um9CDc67oyxjZsm2xKtQuRwqdzKhwuRP7KQhuP06fAhm7xiMf0w362xRbXYOQNjFGn2FhhSes7wNQg8tP4i\/1btaEjy2HQJk993oODhajqG7VGvgZRt+a+Mnku4hdjFLXNiVjqLMFDPVSMbi+LJi2wvwo\/LMSMd4cj4K98Bvx5zdKHW2ciVvS3z7Cqid5F0yK+Ity5hXfWAY2fYoNRAdRuUHHFT7lXdWhkiIHEMTvhNh59ecQgR9yuI8esId0Xj4rktVQ41MTxKrWB45vQzu7ECzRVPDqVMiEU03kv9\/+3ROSjPx6y66Diw73jXt37YU6I2B8cgnp5oslj+t0PfBx5Xkl02\/FBiLefZmy9FXcytsDrMQ+Ueqth+\/ufCuG3+LVC3K128ZsVJAWqSx\/HIfFyf3Ph56XqUj27gd233klvbA3PKzIp2XMgRloXzHsHhp\/j+Od2ActOboTP7kocKUG\/Y6fykl+Ui+gP+LEWR+pfJHfEBcFra5kbgWyYani9fsktop\/k6DVS3jFBVFJ9IbGRxgAbZQeJt\/KZhW48dm3PTgA9l0MJhKrv6CKs6UigIQMOQTDL58o2wbMflyp6J3ypFoPIZZsCKqdHu9jWWGFUDELiIYj\/5YLQ5I4VmyYpGqzdtlZVUKisxJ8h8YZd0upAOCQ69X89uOB46cMmQJctntZGz7GJROVcU6zlg4g1BmS\/P0PMD6iyV0UBixq4YIiEA7aKVTvw9BF2cOgDZxUyow71fr6WbV8zWKkt5g5CC1MVIE\/WaZChydQKatLvEP59MNSp3ugXjXJOVOD18mql0ZTIu9krkfBin6Bcx5lWvgF3YmKF5f5XIn9MPEYkaj7WahU7q+bIfOPJIhMd2HDJe8eyQR","iv":"0be78f4b574d514fab1a1302f69b5a63","s":"5592a9f32d92fd9b"}
Share your thoughts. Click here