Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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