Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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","iv":"984b49d725261d100a29bd46a1bac599","s":"8684bf419c0c148c"}
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