Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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