Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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