Automotive
August 26, 2020
Overall customer satisfaction is down among car owners. Image courtesy of: American Customer Satisfaction Index
By Dianna Dilworth
U.S. consumers are less satisfied with their automobiles this year than they were last year, even among the most respected in luxury automaking.
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","iv":"4f9827591ca385baef72e8eb0612791e","s":"d066b5f3158d5706"}
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