Luxury brands are having a hard time matching high-quality products with premium experiences, making it difficult for them to retain affluent customers, according to findings from a report by the Luxury Institute.
Customer retention is a saving grace in times of economic uncertainty since providing great experiences is what will make consumers continue buying. Personal relationships and experiences are key to this type of success.
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","iv":"52067ccad96fb50b11b8747bf594cc53","s":"ac194414301756c2"}