| | Research Sephora, Four Seasons, Dior and Chanel lead in luxury CX: Brandwatch  |  Sephora, Four Seasons Hotels and Resorts, Dior and Chanel were the four luxury marketers that made the cut as the top brands for customer experience, according to a new report from Brandwatch Consumer Research. Entire
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| Research Off-White, Gucci and Balenciaga are Lyst’s hottest brands of Q4 2019 |  Off-White, Gucci, and Balenciaga were the hottest brands of fourth-quarter 2019, per the final Lyst Index of the decade that hints at a shift towards a more sustainable and less streetwear-focused future of fashion. Entire
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| Retail Key takeaways from BCG x Tencent 2020 China social retail playbook |  The concept of social retail, which revolves around rewarding consumers for what they share online, has already penetrated close to 71 percent of China. Entire
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 | Strategy Subscribe now: Full access to 90,000+ articles, reports, videos and images FREE |  We invite you to subscribe to Luxury Daily and join the ranks of the smartest luxury marketers worldwide. Our subscribers include decision-makers and executives from the world's leading luxury brands, retailers, agencies, publishers, market researchers, universities and consultancies. Entire
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| News briefs Elsewhere: Prada, Abercrombie & Kent, Hong Kong and Tesla |  Elsewhere in luxury - Miuccia Prada will be getting sensitivity training; Abercrombie & Kent: Reinventing the meaning of luxury; Hong Kong retailers’ "double devastation" in coronavirus crisis; Tesla’s 2020 advance blows past 100 percent, leaving Wall Street in awe. Entire
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| News briefs Mulberry, LVMH, Fortnum & Mason, Gucci and Rolls-Royce |  Luxury Daily's live news - British billionaire Mike Ashley’s Fraser Group takes 12.5pc stake in handbag brand Mulberry; LVMH wants best ideas for 4th LVMH Innovation Award as registration deadline looms; Britain’s Fortnum & Mason to roll out song-and-dance routine for Valentine’s hamper; Gucci, sending message, picks San Francisco for its Cruise 2021 collection fashion show; Rolls-Royce looks to induct new batch of apprentices as car-making complexity increases. Entire
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| Columns Inviting opinion pieces on luxury issues, marketing, retail and media FREE |  Luxury Daily is inviting opinion pieces on luxury business, advertising, marketing, media and retail issues that affect marketers as they run multichannel programs for branding as well as customer acquisition, retention and reactivation. Entire
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| Retail Sephora’s already-great Beauty Insider loyalty program is getting even better |  Looking across the retail loyalty landscape, most programs focus on transactional loyalty, doing whatever it takes to make the next sale, which usually hinges on a discount. Not so for Sephora. Entire
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