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Retail

Outdated store associate behavior is derailing sales: Shanker Inc. CEO

February 5, 2019

Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps

 

By Sarah Jones

NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.

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  1. Vestiaire Collective study links self-doubt to new purchases
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  3. Lamborghini onboards next chief people, culture officer
  4. Easter creations from pastry chef Maxime Frédéric coming to Le Café Louis Vuitton
  5. Luxury Unfiltered: The AI reckoning will separate true luxury brands from imitators
  6. Lexus chooses social media sharing for December to Remember campaign
  7. Estée Lauder, Audi win in Chinese digital arena: L2 Think Tank
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  9. Waldorf Astoria Goa to open in 2030
  10. Annual revenues rise 15pc at The RealReal
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