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Retail

Outdated store associate behavior is derailing sales: Shanker Inc. CEO

February 5, 2019

Sales associates need to take a more nuanced approach to customer service. Image credit: Printemps

 

By Sarah Jones

NEW YORK – The way in which consumers interact with sales associates is evolving, calling for more relationship building to maintain the relevance of the crucial frontline store staff.

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  1. Mercedes-Benz design chief Gorden Wagener to depart
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  3. Jimmy Choo Café finds new home in Osaka
  4. Australia’s first Chloé store lands in central Sydney
  5. Beyond the screen: The rise of the experience economy
  6. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
  7. Coty turns to P&G veteran Markus Strobel for interim leadership
  8. Bulgari uplifts symbolic pieces, people in Eternally Iconic
  9. Happy New Year!
  10. Dior Beauty hits update on Addict franchise
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