Retail
September 12, 2019
Retailers have the chance to make the return process smoother. Image credit: Narvar
By Sarah Jones
The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.
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","iv":"1f430614e54f864fe0081a628865e0d8","s":"10b8ea8a8cccc365"}
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