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Dec. 2, 2023
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Retail

Retailers risk losing repeat customers with frustrating return experiences

September 12, 2019

Retailers have the chance to make the return process smoother. Image credit: Narvar

 

By Sarah Jones

The return experience has a significant impact on shopper loyalty, but a new report finds retailers are failing to live up to consumers’ expectations for a seamless process.

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  1. Latest Gucci campaign brings holiday gift guide to life
  2. Project 'Lady Dior Art' enters eighth edition
  3. Vail Resorts reach deal to acquire second European ski property
  4. Mercedes-AMG to launch new guided driving series in Sweden
  5. EssilorLuxottica, Moncler sign exclusive licensing agreement
  6. Lego artists tribute Tag Heuer, release mini watchmaker model
  7. Veuve Clicquot event honors 51st Bold Woman Award winners
  8. Dior reinvigorates Miss Dior with latest floral romance
  9. Creative director Matthew Williams departing Givenchy
  10. Tiffany & Co. to drop Pokémon exclusives at NYC, Tokyo flagships
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