Retail
January 23, 2020
AI can free up sales associates' time to better serve consumers. Image credit: Printemps
By Sarah Jones
Almost three-quarters of consumers say that personalized service from frontline staff plays an integral role in shaping their decisions of which retailer to do business with, pointing to the continued importance of human help amid an increasingly independent retail environment.
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