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Oct. 17, 2019
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Marketing

Technology, brand values will guide future of CX

August 28, 2019

Cadillac customer Brands need to embrace technology to improve CX. Image credit: Cadillac

 

By Sarah Ramirez

Consumer-oriented technologies, including artificial intelligence and automation, will dramatically impact customer experience sooner rather than later, according to Forrester.

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  1. Millennial millionaires not shying away from real estate investments
  2. Off-White, Vetements and the paradigm of luxury
  3. DVF shares personal perspective on historic landmark in documentary
  4. Why your luxury brand needs social currency to survive
  5. Day’s wrap: Brexit, Barneys, Jet Linx, Neiman Marcus and affluent tech adoption
  6. Inside Chanel shares masculinity’s influence on house styles
  7. Day's wrap: SIHH, Rolls-Royce, 1 Hotels, Hemster, de Grisogono and Karma
  8. Secondhand accessibility leads to new luxury buyers: BCG
  9. SIHH, Rolls-Royce, 1 Hotels, Hemster, de Grisogono and Karma - Live news
  10. Luxury Daily releases 44-page State of Luxury 2019 report polling industry insiders
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