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Marketing

Technology, brand values will guide future of CX

August 28, 2019

Cadillac customer Brands need to embrace technology to improve CX. Image credit: Cadillac

 

By Sarah Ramirez

Consumer-oriented technologies, including artificial intelligence and automation, will dramatically impact customer experience sooner rather than later, according to Forrester.

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  1. Louis Vuitton launches Coussin, Rendez-Vous bags
  2. Estée Lauder empowers Black women to discuss inclusive beauty
  3. Luxury brands condemn violence against Asian Americans
  4. Day’s wrap: Brands condemn violence, Moët & Chandon, Vogue Talents, Walpole and Grandview Aviation
  5. Moët & Chandon celebrates Golden Globes with cocktail kit
  6. Leveraging consumers as a marketing channel the key in China
  7. Louis Vuitton gets colorful in spring campaign
  8. Architectural Digest reunites with BIDN for sustainability-themed virtual event
  9. Digital, social commerce key to post-pandemic retail: report
  10. Introducing Luxury Women to Watch 2021
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