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Retail

Technology is means, not end, of improving customer experience: Neiman Marcus

October 17, 2017

Neiman Marcus' Innovation Lab was created to determine how technology can aid customers. Image credit: Neiman Marcus

 

By Danny Parisi

NEW YORK – Retailers and brands are hungry for new technology that can help engage customers on their terms, and Neiman Marcus’ Innovation Lab serves as an example of how to do so effectively.

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  1. Lucid teams with Uber to develop autonomous luxury taxi service
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  3. Balenciaga opens boutique at Royalmount in Quebec
  4. Fancy color diamond prices soar 205pc in two decades: NDC
  5. Net-A-Porter, Mr Porter host first open-access pop-up in the Hamptons
  6. The 1916 Company, investor Kevin O’Leary-owned watch insurance firm Wondercare partner
  7. Dior selects new global ambassador
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  9. Tod’s taps Xiao Zhan as newest brand ambassador
  10. China’s middle class to reach 40 percent of population by 2030: BCG
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