Marketing
June 21, 2017
Customers can interact with marketers' chatbots. Image credit: Sprout Social
By Brielle Jaekel
Consumers are flocking to social media to have customer service queries answered, and brands and Twitter are responding by making the process more seamless.
{"ct":"8LKc1nFrCHUHHoyKjZ92XlCzY3IipTFZJlhoglXEIs7SbB6VBmgiep3LnT8baG9iB\/YPYYcaJvEoS0uABaz43OqydUCh7lFzjiYKRL5vsNF\/jcBNaMgMOQoBkYvl4X+85q44UpdDjc8iSW\/HTb2LQL+IFIfPJYoOKy\/en10rYovOWFasowZSYYDONHq9ZJ1bdqDyBEJhek02pkO1bMlBev3q0SXkT22s8KRUOtN4tO8wsh9hSxIx1B2gv5hHC5IYfCfm\/Uu6cWaL3dodjs1o+GrLw\/RV6KvfoYVPN9jxgRpzScDXr6htLnIyybcHNO9CQU8C7rqA0zdySgunYtlFuVkZ3HCObdjx2GK3ki0E2CQQECbzUmTDhXRbuxq2wQyZBVBABRc072pMmOkv53shCw4biPQMPUw94UtfMnAuAhS9nKEd6asHCrl8xeZWrmB\/33ehHhfEOmrUI\/lML\/ecGao7\/3dbaMr8u6VHRSMmke3h6uycn+LSnf98kjBuOa5gnp\/yT328cgtDKW\/xbp+W94UUHR8VGeR697HpvKgn3uTdW\/lHaEY\/oQYorUAy3TcfLZidyn3+mDOXuIktxiJM3RRC0t4Wq6TTINQwnn2bHLCm\/s95BjWP\/fAyM6MMX8NgnD9JTkwDCO9HE0LlLS4lkozTBDhBk+OTwsF6MjjHeWpMcish3DBHz3x\/NQQYcYIBmprC9fn9G8wZJKfzOhfdY05W0+pxd0n36IeZQdRTLUiYWJE4L5r1ofYvzmVn8HMM90MK1t8+0noKUc5clTRf6UqfyeLz7c\/zMH480zk5XMZY06VuJ1hdFVmf3hjsyVLZmufqmhhSy3lKoqKKDpA8Mo2Dg\/PGu3Ol7VnD0v6ep2evZvjAc4vbiPdoiNrhIOrEbf5Qm4npIoQFuOYgQnYcafY2lrS5rd+qVDKz\/pLLcXzXJ3HvDNgKSmfeyFgD87obKUnvwnCQVAMCIIWyaEtmVwcNt5DeiHdYNRcUecTu\/M0EqLf43eE4NdDxeQHO5GgxIdj+aCJhsbzrEUNx+1YdwlO\/ESy1mgdzXF+EbMIUvsL6puodeZogk0V+hBvPMEc7EOxL1DYe654r4t3+x9ijNOWQdb3bSqDgUNOTix2hMkOHm4TENl47yXG40o\/B4kZnJUvHpwWcKYePenmfqbM3N2OX8IhoRhJUtr0JCtNf13ckiaOmmYof918\/A30daEBu3j+EK5l0jPFLtktYkUOoRvwtn+hp2tZW9ihdAF7iW3wloBFg4VQnY1YiuMMs4CT8+HBrYmtfqJuJlvZlaWm69O4K6yjUoPk62eAmIYoTVeSpDnFLaCQFWKEhWTpk3BIElMW03m3uSAagMKRLbIcmtGk63q\/X\/JICSleHr6hmiJJn8Z4GZxJ+2+1nekpxLAZ+2LDWMI2zUyXnnCnsYFBvsk8vPwaCjKsaxilVDEF84ArbejSDs0CRgVyzg\/QLDiW7pyUWKoPps+AO1YTgzNLAMNC2PrqInNvh+9HuoKJ5oXUmIt5WRgxaZekP6vBgfjTiOBrA4aHAeRSyf+wsFoVaBKwk2y7K7EBi9vulngJ2dDHc7Wr43awlQBTFjY3PXoSz92e0olWmZEbf3Mo3DLLVBogIj9mQC8DOHbAHyuV93aSfNi5KWbPyIWx2sJxceNpsw52A+4cii3PVV8SUWDEHSM5Wd4Cwe2KjjAyXKrleNOdAzmE8aOmF7CTl7wctBwNp71u2czUqWhADeVYoAYA7rDlb\/YD3ahRAAw8hBXv5iA\/UXX0lHaH7OzztXe441s86ZMz6jusCEtQYzv\/B+ZAl1uEMJF9US3DHqW9JMi3YGgirv8Hsu0ZPrdGv4o+jotTw7s3kMua5m7W8cMgimXGwGaRtZFbP3NVdIzM7AvvUCOm9zjk5BIWs9UdM1oBEtq4Cs3PVyrUoo3W9UJdJDmJURYIRtP+6N0JXznZdAFaAzcU9e+43kEJDl2FWbbPV8sDA9F6m5tofcC4kljxdVn4fkR6mrxh4R7Eh9CJXbr\/jL4N7B2DP6FNTT5X1P+dFqDbOqS1Gs0l6\/cPTrydA6aLSA9pULF71AorBRRt6URtvDZJlk1D2Ft6HEiWwdaXwFJAy6cp0he+Zn4F4uK8\/+4uAo7xAVi6eARfME2hk88Zowj73FgT+92ZDoXT3wwT6uS5JJwRxwHwhgwV8kXuHx8hbwVd5jsMlSTMleFitsN2PJLGwf1KldP3PJ1ucOdbfkXbNrg81yNNs+KqBwzlwvJROEZ4Zr0Q+TqQLgR+nrD8PUvV07WSjNv1fyoEwui15dHPe7clrCSyfJprWbIov77FqSlIdLwU4Ktp2JcB8m+8ry8A1d1Fvue\/KA6uWQ7mUvNdHKAuFQqTAwHX7AWi79iBmAEMDV0\/sPOfYAuTslsKSPZWK7rGIdWaWYN3J4xi18sSc54pTbJFwKmKxxDav2tu2Z3ZcQt6Diwl2B9oVB0H29hbwb8rsdLoYreAmXPqkt5772Vn+DGaJgEGDlC5XXUlwvsJI\/ZBUZpkfVi4H2qmgd+eFQjjCITkF9JzmxsGNBrCE2mSroTTwnMUEOVUgKYfTjKcXMZv58x1V0A7aQzrIdYN122FkGeFDlA3IwTTM6HyvnQ5DjpFXBCdVRp2Wr7GLC4whcMGFdWhkle2zbe8BwzhdSfvlyri6dXJMOmOb1vLh8OwInMqxRztgwWpJKbemKnJZrWDNt+xAJ\/9uwohGwk9JoUFIV9XU2v3aFOB6VYxDb6vS20Rd2J+pbn1JejGnbDnoVsXLsCZgUnyCW9hl0+fPPOHBap2fdtdmzFxk7\/NH9gpTJSDX1ijFS\/bOPcobhFpRhR6hxqjv5HG7nkYHP3cHygjmH4i0UBVcnByElC7hdmbsC0ju41DteXovT5BzKwT0VFJ\/twcR9XbupUKBemFlgzOuTBfPXUT36gw15v2QWTHhzihJrXKjUaZ2uTcYNTrhG355Y0OnZRqxonAXcUCZQ1U\/zKwjwpU9IBe9UoGYC4M10yPQ8WSlgoyaSMH6Hi1+5Bkue5lzMCU8bIesgY51OhmnEpr+Q7pfo70RGy7siraEw+qSNZ+VqNFwRBYWlFC0I1NZ6wWWBJ0nBQ2FnWN62HqMfUfGMo+xr+VwPI4FS8hJH7sVOpxRr7YxTj4MjK2RPrzXrBofXexoACKAjZYWFplo4IF\/XV3+BpDJ0pve5yY+3996oHgnqCBdFUxhoqpMeQchnUOSAf5X9SpZ+8I+biZVFqvFqQNn1wrqRGGf86RakdnjT1m+ng6zJkxdnbv3nFAtm6y5Ny3kD\/ZJ5b64tX\/KLE19RolvA0mfWUMqxa4KssCBeBBBNdyBeg9pbGF52UXaEOeUBuObwMH\/ZV53kIUjUWWxCNL07hNuIfLbrAj7qmCs\/dekOw67178sWgwmXlwNA777MZBWwxIlU2aCwS3BhLeGv2K2\/5KuPpFqCjQWq3KMW43cAu+s5xWnAGEe0FH3HXBSLq85EZ7CFZcPReTACrA\/1KialLkLghOce79MlP7KUyr+wxWOqnvvnOi9fF1FghvpIOloEeq5Z1kcVIKVkl1UrV9pG5Vqds0Sgyx3UUe5JOZBi5aD2ANwJKBNmcLuy9NFFak9T6xp\/RuHoOUf5Rc42emfN36SpYI9A4xLzcOVGH0vBIQZUVHh246nQtZ\/yjwO+wCVLKvB4iDx5vhDwPLgy+Ud1Ed0BannWe\/7qzf3tUYMgtMdHfl9jnQ9z6LssBZhqkwnLAfpDfx5t9XXr8qJokHCD2eG3XdgDA2cIM2Q1bEWOhtkfGoRw5jUKEYIBzJOjmYilSrg4Mmh6EIoKuuCXjFD3QDOH6Ip9VB9S63K+Lnwn8QZF6mIG2ST\/zw9NJy+1j9\/dgoJ84eZ6FAq1I4zUbhY85Mz+LPcd8X83IiltD07bJgT\/0a256Bt9yi2jIszxOUQIx13QmzjnmE\/sAAIK2O+yo5sTsbKTydSxNmi+mL7l711XjcTojas0cDG37xTr4rQtWzt8cweblUTV4JcsVA8\/fdX087S8s\/lQ4nQV4FrayvDyffhFahngZ1ldzdqHA5ML6U1hq3EHrwLVw8EKQz2QiZUZw30g9f1nTNaAQ18TL2SQTWxAqN\/0lZZwJuJ0zDWqUSrslVZPcs8BSl4JZ27W3lNYAKztHiTB631IByDlNkaBXfxOObE5BTGfY7r9\/QaZMr\/LyOLY1qCXmZ2G8FKhwybciSnm3DYOW761p0HdU\/5sY1d+DPXousbBt4jagURweDwG5A\/DVUNXks12f39nt9nzzw1N9pMEuguSbP531b2aWTJdyemK7ol8Gq\/b5VBkLZTSdzlHDSL4hnqxSviMmXnV9R3CUUKuAyEYKk5MdWopTcwDnuP8Zg4GePKeAvN31TypOxvBvLCGVgHWJmHGSl84mD4ok1MLvVeQlXmx\/uPQ7bT2bRJjUeqk0DZpzfDD0h1AcQIjdxmvOFeEfWHesaTKGdYLe39ByZ2fGq7H4iQXan2s1jIxjQDsXkoiG2LMOR94lULe07q0vYclen2PfOyc+T7hmK+F\/n28YwQlN+E9d+G0DcqF1buGdxkZbcEU+tTFXSDb4r6yFowvR78AJHWu\/Wy6jBM7IIFrTWAQi0AYEdsPdu5rJlq1Kgt1+XF\/6GKXu1OXR3hCyBJPbG0zpJbm37+7+8+TpdvdQ0hXqaIIB4nN\/WD+Omdnt9W3jpf5jxhbdLC6\/1BilrqnO28QgI9SbGtmALxsni3hnfUxzW5HUr32iKnu5lkVAfQrnTwMWkyAiW5Jz4GuA7VGXVH4jhPKVsQAA8AxRk1v2QckA9BzCib5AOLxXCFJ73d4uMcntugyz4lVEkEq6ba7JUHJWCxIbK1KFor34RtmAai9B08LOitSNR7UisgpJJV117hEVaPUpw2Aou9fxtH3YZrcf8tVwCAZ2+RsshcKy\/q0OSACgGXqVP+xyA197EM92joKnrqfkPjNXq6NXl+6iNFhOgS1xpkKVR2+542+oLQyQDZRJHBl5J7+tetHCvtHPpD+q5A8vfTEdFqlXW91hfMriTn57jF\/pYGv9F2Kbww+rcb9kEJckHatZl32BqZu1hpgrMC1zz163TFP0VhyH3wRGhRfMoqK8NR\/+b8+5Yjl244F4eoHSmI63VxifiRXV6EzTACbRfmX9OFO6FV\/J0Y7j0\/eskqFNz3B2UwxehEGBo4VHvo3YrIUAYudJc6e0KWqk872JGidAMAaJx2dFkJFI3IugMvg+T0z1Hd1\/uE\/\/xPJwU2VbXZLSrAy33V2gax9dy2jiuUYQ79kHOFoliFq2Ek\/k5oB7VCswgJZIx1OCS1NWwfnHX73TXcoecwIDjTL1wfjkOrB2CSN6LVGHSKnbrh4HkgnPpupYkcnQD4Nk+bL6nFRwFqsDXaexGkxMnFDxsAcrXmzvux32Y1w+Mw5KbRRjetQ2FRwN6TuIJPxO3CRNmMAT6QTDVfVurpEg1bxk4W+3uTDmNs34UjzybeyFpwGmu5OjwJatp9YkQHJKcSFESpGaJJeyipR8Sp90T5vnHZ7LTVBzjOHTws8Le7NITyXurNJnHwDcBHU5Hccid04NpGzPTfCZJzEvy\/aNsO2QSDSNiaZgbnCV+sJ7VGArvk0TNzqwJLD1NMunQNIG+mfjeqocpfYKxbFoaVUq4CgTyX4CPRmqjn2omn28audyJSmHTE2R1ruUxJtMGFv9uTrhOavg3E+2GuBi1n0aJRJ3toE\/7eP7aIWpW8z8IyZq5YS5aeYwFj\/rbMvm9NkGZq3nwdMVgxy+fw6PSZTmKqJ0sOvQhZ+u25xnD73ZJ\/Y+Xat6St9i65FuiNFfdgQEprA1FUVn0VZNOnnkMs\/gGpkV4SXu4yLTJumO+W34XSqD5fjpoiqCPIZLdF2jDC82lMKVe9daTMlGslLZlerWS\/EJ06uK1S2kK0XOjlCZUqDR+23zvvvoBhSX78XSM8iRWrsMa5pua5t6BkjO22UeFTt+flsQT0dtVUyQ98EtamLDxtR0A9U55uFAgQtyH8jCOJS0G4Y+ZDI2oX\/xXNL+NdXXA3wvGRsWKySzWHs8vQv5GJyZA1+GCn56HbA1vYaSHDi93KFoCbzLw4QMQb\/hrw+lyVdr4pn2isLxSvi1aA8g2V7Yc02zCl+EF0iR03aR4216d+FtsycaV5c0qsXyeff6o7pxDP\/aAqFZ4wISH24grY2DXzzQB\/jouN5VEQQ3HTsleqbR8snEWv7bljBPoTA9SetEq745GpCaMlMkzmyvVLfr+JZvQU64tmWpFEyPOT2XyazxD9m42rn\/ddrfaP\/K+7ie4zMqjIThXsFYr1BwGuHMVBdSlgs2bllzu3MVPvcAj5WQ==","iv":"b90422f66a2df403e13887d87919d873","s":"502ef4361f989618"}
Share your thoughts. Click here