Retail
January 10, 2020
Emily Pfeiffer is senior analyst at Forrester Research
{"ct":"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","iv":"8d74822b16fcef449dbdd5b0dc1b7f7c","s":"b722c2b315a50d8b"}
Share your thoughts. Click here