Columns
May 6, 2020
Listening to the voice of the employee is key to deliver good customer experience. Image credit: InMoment
{"ct":"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","iv":"1c7f80ad357ab47d566686196d3e03a1","s":"665de71f7ae830d0"}
Share your thoughts. Click here