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In-store

Waldorf Astoria exec: Luxury hotels face off against competitors’ experiences

June 27, 2013

 

By Erin Shea

NEW YORK – A Waldorf Astoria executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that luxury hotels compete against one another with guest experiences.

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  1. Kering to acquire jewelry manufacturer Raselli Franco Group
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  4. Gucci studies connection in spring/summer 2025 campaign
  5. Dior dives into French Riviera with escapist fragrance
  6. Brioni launches anniversary capsule at Bergdorf Goodman
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