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In-store

Waldorf Astoria exec: Luxury hotels face off against competitors’ experiences

June 27, 2013

 

By Erin Shea

NEW YORK – A Waldorf Astoria executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that luxury hotels compete against one another with guest experiences.

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  1. Luxury Unfiltered: Why the best luxury experiences look exactly like the worst ones (on paper)
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  3. With ‘My Call,’ Rémy Martin finds meaning in new milestones
  4. Louis Vuitton shares names of final Watch Prize contestants, jury members
  5. Chef Yotam Ottolenghi to debut first Netherlands restaurant at Mandarin Oriental Amsterdam
  6. US luxury car market expected to double in next decade: BCG
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  8. ‘Sound. Elevated.’ from Bang & Olufsen marks centennial
  9. Ennismore picks Bangkok site for first-in-region SLS Residences
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