In-store
June 27, 2013
By Erin Shea
NEW YORK – A Waldorf Astoria executive at Forrester Research’s Forum for Customer Experience Professionals East 2013 said that luxury hotels compete against one another with guest experiences.
{"ct":"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","iv":"fc7f07a04f8ee000df91d37ba35edc63","s":"b25a26c9a8949fa2"}
Share your thoughts. Click here