Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
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","iv":"620b066d8f2a159a5f9f98575f4f9f0e","s":"42854373bc8ce4c2"}
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I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol