Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
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","iv":"1296daaaca7831393bacfd27383687f8","s":"57b942e1e603fb5e"}
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I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol