Marketing
September 11, 2020
Shoppers and staff are required to wear face masks in Neiman Marcus stores. Image credit: Neiman Marcus
By Sarah Ramirez
In the six months since COVID-19 led to prolonged lockdowns across the globe, it is clear that the pandemic has transformed consumer behaviors, attitudes and even lifestyles.
{"ct":"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","iv":"158f6c8b895e3ce8bddb5fa71a4f25f0","s":"26e262a5e8b26224"}
Share your thoughts. Click here
I beleive the broader issues and implications for the luxury market are as follow
The Myth of Revenge Spending
I’m Here, I’m Safe and I Still Have Money
The New Luxury Is Modest, Discreet and Functional
Is It Really Luxury If No One Is There To See
Luxury Is a Very High Price To Belong When No One is Watching
These are game changing issues that many of the luxury brands have yet to address. The world post-pandemic is much more than the increases in contactless payment or consumption of alcohol